SUMMARY:

• Well experienced in SQA process implementation, Quality & Configuration audits, Configuration & Change Management (CCM) & Release planning and manual & automated testing of Software products, managing the product development life cycle.
• I have More than 15 years experience in Quality Assurance, Process implementation & improvisation, Quality & Configuration audits, Quality metrics implementation, release planning and manual & automated testing of Software products, managing the product and defect life cycles in both Agile and Waterfall methodologies.
• As Systems Administrator for Quality center & Tracker, Managed the access authorizations, controlled multi rolls, multi groups, user defined fields, groups, roles were created and conducted defect analysis.
• As Software Configuration and Release Manager at Confidential used Subversion, TFS, administered SharePoint repositories to maintain version history, security and integration of code and documentation; built and released to Test, Field environments and to end client appropriately.
• As Confidential CM supported SCM, Performed status accounting activities, identified & maintained base line integrity in Confidential, responsible for processes following mostly agile processes and version control.
• Multiple products were tested with multiple test groups and defect reports were submitted.
• Test planning, resource allocation, scheduled deliverance were prioritized.
• User defined groups, roles and status transgression were created.
• Saved Confidential annually $3.5 million by guiding the support team to reduce the Mean Time to Resolve an Issue (MTRI) by 3 person - days through weekly and monthly incident resolution statistical analysis audit reports and creating team awareness to the metrics.
• Reduced the risk of poor quality release. Provided management with predictability (total vs predicted defects, defects by Severity, defect spread by module) & cost effective ways to improve the product quality through a Risk Management plan.
• Led & motivated team members in Black box testing methodologies, progressive & negative testing, automated regression testing, and test case prioritization issues. Mentored, guided on test case development, automated script development, Developed templates for test scenarios, Plan etc. for Financial, Microchips, Motor Vehicle Title, Registration & Insurance domains.
• Interacted well with the users, clients and senior management for requirements clarification, documentation review and user acceptance verification.
• Conducted technical screening interviews and assisted the Division Manager & Project Managers to select & recruit employees for QA Analyst positions
• Recommended Requirements Prioritization Number (RPN) methodology for prioritized testing effort & effective test coverage, effected measurement of Test Effort Estimation process, analyzed the QCM & TQM processes.
• Suggested Test metrics by Defect Resolution Efficiency Ratio (DRER) across the modules, testing groups & others - system-testing DRER was 97%.
• Managed test effort through several defect statistical measures and identified & studied the release process related metrics (Planned Vs actual tests, Defect arrival rate, Mean Time to Detect defect (MTTD)) and their inter-relationship.
• Extensive experience in Black box testing methodologies (boundary value, equivalent class, Cause & effect and intuitive methods) through both manual & automated test tools (WinRunner, Test Director, QARun & QA Director) for sanity & regression testing.
• Designed, Developed, Documented & Executed test plans, test procedures & test cases.
• Generated & studied bug reports and tracked their status in Clear DDTS, Confidential tracker & Test Director
• Managed, coordinated & interacted with the off shore team (program & test) through frequent webinars & teleconferencing.
• Very strong interpersonal, written, communication and management skills - interacted well with the product & programming groups.

SOFTWARE SKILLS:

Automated Test Development: WinRunner, QuickTestPro (MercuryInteractive)QARun (Compuware)

Change Management Tool: HP Service Manager 7

Test Management Software: Test Director, Quality Center (Mercury Interactive), QADirector (Compuware)

Configuration Management tools: Confidential Version manager, Confidential tracker, Subversion, Team Foundation Server, SharePoint

Defect Tracking Software: Clear Case, Clear DDTS, ISSU & Test Director

Operating Systems: MS-Windows 2K/03/XP/NT/95, UNIX, Mainframes

Applications: MS-Word, Excel

Databases: Oracle, MS-Access

Program Languages: TSL, C, PL/SQL, QARun

Project Management Tools: MS Project

Methodologies : Waterfall, agile and Hybrid

PROFESSIONAL EXPERIENCE:

Confidential

Configuration and Release Manager

Responsibilities:

• Responsible for software configuration and release management. Maintained multiple environments, communicated configuration policy regulations and procedures effectively with the team, conducted configuration audits, worked with the team to resolve the deviations, suggested process improvements, and verified the regulatory compliance., worked in Agile environment.
• Contributed significantly to standardize Release Management Process SOP documentation
• Experienced with Release Management, Change Management and Software Quality Processes; well versed with tools as Confidential, Team Foundation Server, Subversion and SharePoint.
• Baseline identification, version control, Release specifications, ensuring the right builds and assist the team with release and configuration actions were the chief responsibilities.
• As SharePoint Project Administrator - stored, organized, version controlled, securely access controlled project release documentation and guided the team on good naming conventions, processes and releases.
• Improved the Build and Release process in agile methodologies, reduced the time lines, increased the Quality gates and introduced the Test, Field environments before final release to the end client.
• Prepared training materials for Continuous Integration and Application Lifecycle Management process orientation. Established Quality Metrics, Analyzed project quality data and reported quality statistics.
• Appraised the management with status, progress reports by conducting pre-release and phase wise Software Configuration Audits and Quality Audits.
• Developed documentation and assisted in standardization operation procedures of release process and their implementation.

Confidential

Sr Quality Analyst and Change & Configuration Manager

Responsibilities:

• Participated through out the Project Development Life Cycle.
• Provided guidance to design, develop test ware and execute the test cases from Quality Center (QC).
• Appraised the management with status, progress reports by conducting pre-release and phase wise Quality Audits and Software Configuration Audits.
• Managed the access authorizations, controlled multi roles, conducted defect analysis as Quality Center Administrator.
• Maintained various QC modules for requirements, Test plan & Test Lab and Defects; maintained groups, granted access and roles specific authority, defect status transgression authorization, created user defined groups, roles and transgression regulations
• Assisted the team members, when required, with testing, automation prioritization, test results review and understanding the business objectives.
• Planed, designed, developed the testing strategy and conducted software Quality Audits, introduced Quality Metrics, submitted pre-release audit reports to the management.
• Saved Confidential annually $3.5 million by guiding the support team to reduce the Mean Time to Resolve an Issue (MTRI) by 3 days through weekly and monthly incident resolution statistical analysis audit reports and creating awareness to the metrics.
• Reviewed the requirements documents, Test plans, test cases, test results for different environments and development processes like agile, waterfall and hybrid at times.
• Led team members in requirements prioritized testing, developed test ware templates.
• Tracked defect resolution, test effort of PAMT of Confidential Applications listed below in Quality Center:
• Automated tests and maintained Mercury Interactive Quick Test Pro
• Managed the version control with Confidential, Tracker & Quality center and Mentored and trained the staff members as needed within the application groups.
• Helped the team of about 82 members with Change proposals, Change Requirements, their defense through Change Approval Board and Change/Release/Build efficiently and accurately through best practices of software configuration management (SCM).
• Interacted with the Client, programmers & management for requirements and implementation of quality processes, system testing methodologies & defect metrics.

Confidential

Sr Analyst

Responsibilities:

• Designed, developed & executed requirement based test ware, defect detection efficiency statistics & prioritized test case strategies for end-to-end testing in QC.
• Contributed to the Test Effort Estimation process with a Template & Process for E0, E1 & E2 estimates
• Improved system-testing DRER to 97% by suggesting Test metrics methodology by Defect Resolution Efficiency Ratio (DRER) across the modules, testing groups & others.
• Guided and Interacted well with the team and appraised the Project Manager of performance issues, defect metrics and requirement coverage statistics.
• Recommended requirements prioritization methodology for prioritized testing effort & test coverage.
• Managed test effort through several defect statistical measures and identified & studied the release process related metrics (Planned Vs actual tests, Defect arrival rate, Mean Time to Detect defect (MTTD)) and their inter-relationship.
• Adhoc & regression tested with test cases of different automobile manufacturers for Dealer Communication Systems (Parts, Returns, Service Warranties & repair Orders), Retail Trade & Human Resources applications.
• Tracked defects and requirements in Quality Center and monitored end to end traceability for each application. Assisted the team with upgrades to 9.2 revision.
• Participated in QA reviews with module requirements, testing documentation.
• Coordinated & interacted with the off shore team (program & test) through webinars & teleconferencing.
• Reviewed the Design and Development documents based on the requirements and helped develop and design test case, test plan and test scenarios templates.

Confidential

Sr Consultant - SAP Analyst

Responsibilities:

• Responsible for customization requirements and Quality assurance & testing of the software revisions; tested manually & with automatic test tool Quick Test Pro.
• Managed the QA operations and appraised the Business Operations Manager (customer) with Quality related process & product assessment.
• Analyzed the business processes, requirements & tested the application for SAP 4.7 upgrade project and tested the customization requirements.
• Interviewed & screened the Quality Assurance Analysts and evaluated and helped the Management in the selection process.
• Designed, developed system test plans & suitable test case matrices to test the visa encryption (CC # encryption & masking)
• The modules involved Sales & Distribution, Finance, Materials Management, Logistics, Human Resource and some other systems
• Planned & prepared to track defect resolution in Quality Center and helped plan the proposal to generate & analyze the requirements coverage metrics from Quality Center.
• Responsible for customization requirements and Quality of the software revisions; collected and documented to Quality Center.

Confidential, North Carolina

Sr Consultant - System Testing

Responsibilities:

• System test plans & suitable test case matrices were designed, developed from the real time MVR data
• Conducted regression & system testing to verify functional requirements & content verification in all appropriate screens - Policy, Driver, Asset & basic screens for New Policies, Endorsements & Renewals.
• Managed the testing criteria and test cases to test the Rater, Territory, Agent interaction, MVR updates, Driver, Vehicle & Insured AUS (Auto Updating System) and Analyzed & reviewed requirements for their testability.
• Tested the disk using the rater for business specs for each state.
• Managed defect statistics & reviewed the defect reports and analyzed against the system test release criteria.
• Logged & tracked defects to Test Director, maintained their resolution through out the testing cycle
• Generated & analyzed the defect reports coverage metrics from Test Director

Confidential

QA Engineer

Responsibilities:

• Responsible for QA processes & Testing the release & enhancements of custom applications
• Designed, developed and executed user interface test plans, procedures and test cases and Implemented Software Quality processes and managed QA procedures throughout SDLC
• Increased defect detection rate by about 70 % by pro-active test planning & effective regression test automation strategy with WinRunner
• Actively led a team for Black box testing methodologies & automated regression testing with WinRunner for 6 modules over the enhancements & additions for every release
• Participated in requirement reviews, release & change management meetings, quality definition & appraisals
• Appraised the management about risks, Release management
• Increased effective test coverage per week from 20% to 100% by designing and initiating the migration of several test procedures from manual to automated tests.
• Managed defects through Clear DDTS and worked closely with engineering ( Confidential ) on their resolution and closure to adhere to the scheduled release dates
• Project Management Tasks, Links, scheduling & constraints were analyzed with MSProject Tool.

Confidential

QA Analyst - User Acceptance testing

Responsibilities:

• Automated more than 150 GUI & Character Based Functionality manual testing procedures into QARun automated scripts for Confidential, Brand Conversions and Letters & Paragraphs and testing functionalities like Balcon, Promo
• Introduced automated test tool QARun into test plans of sub-urban project testing cycles
• Developed test plans (4) & test cases (about 50) and batched using QA Director for financial applications verifying functionality, content & enhancement Customer Service (AWS) Testing with Automated Test Tool - Test Plan for IBS2020, 2000.400 Release. Regression Testing with QARun. Automated test tool - a progressive Use Test Plan Customer Service Global Elements Testing with Automated Test Tool in IBS2020 Project 2001.04 Release. Test Results Report
• Eliminated testing risks of collection test group by infusing 500+ accounts through ALFAADD into IBS system testing functionality
• Responsible for functional, integration, regression and system testing
• Logged & Tracked defects through a local defect tracker called ISSU & actively resolved interacting actively with the developers.