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Enterprise Quality Assurance Manager Resume

SUMMARY:

  • Senior Project Manager with effective program implementation skills that has provided 25% - 40% production quality improvements while streamlining organizational structures.
  • Budget responsibilities ranged from $1M to $5M where budgetary efficiencies included reductions of more than 35% without reduction in personnel.
  • Experienced in evaluating project teams from the ground up and restructuring existing programs in both matrix and functional resource organizations including off-shore development and quality organizations.
  • As a Quality Engineer, implemented Quality Best Practices that encompassed statistical analysis, program implementation, project coordination, Cost Benefit Analysis, and program implementations.
  • Established organizational processes based on Capability Maturity Model (CMM), International Organization for Standardization (ISO), Department of Defense (DoD), and National Aeronautics and Space Administration practices.
  • Possess broad knowledge in Systems Development Life Cycle methodologies within Financial, Banking, Human Resources, Healthcare, Medicaid, Commercial Insurance, Telecommunication, and Government programs.
  • Technologies spanned Web-Based, Client-Server, Commercial-off-the-Shelf, and Hosted environments.
  • Experience in managing complex migration and integration software projects where 3 rd Party Vendor management was required for success.

CORE COMPETENCIES:

  • Project Management
  • Clinical EMR Applications
  • SAP ALMS/Peoplesoft
  • Business Requirements
  • Change Management
  • Systems Development Life Cycle
  • Financial Applications
  • IVR Systems Implementation
  • Corporation Audit Programs
  • Human Resources
  • Regulatory Environments
  • Cost Benefit Analysis
  • Mentoring/Team Building
  • RFP/RFI/SOW . HPQC/TFS
  • Insurance (Commercial)
  • Agile/Waterfall
  • User Acceptance Test (UAT)

PROFESSIONAL EXPERIENCE:

Confidential

Enterprise Quality Assurance Manager

Responsibilities:

  • Built the Enterprise Systems Group QA organization - supporting over 20,000 kiosk worldwide
  • Established sound QA practices
  • Managed the Change Control Board and associated practices
  • Supported internal company applications: Finance, Human Resources, Warehouse, Purchasing, Time Tracking, and back-end Great Plains applications
  • Managed data center migration to Confidential - included over 200 servers and 1000 applications
  • Managed the SAP implementation for ESG - included ECC, CRM and Warehouse
  • Management systems - coordinated User Acceptance Test for all projects.
  • Implemented the ESG Project Management methodology

Technologies:

  • Agile Scrum methodology
  • SAP - ALCM methodology; TFS/HPQC and Solutions Manager
  • .Net, C#, and Java

Confidential

Electronic Medical Records Sr. Systems Analyst

Responsibilities:

  • In charge of managing all process and changes to the Misys Electronic Medical Records (EMR) system. This responsibility encompasses all area of the clinical operations using the EMR. Provide systems analysis and consulting to physicians, nursing staff, and residences using the EMR system. Extensively involved with the on-going implementation of integrated systems that include the implementation of ICD-9 procedures.
  • Provide all areas (clinical, mental health, chemical dependency, dental, and diabetes) with in-depth system analysis and process implementation.
  • In charge of the Change Control Board that provides guidance to the template and process change to the EMR.
  • Managed the contract negotiations for 3 rd party vendors supporting our program initiatives.

Technical environments include: Citrix, Windows, Mysis EMR, Accu-Check, systems.

Confidential

Sr. Project Manager

Responsibilities:

  • In charge of managing projects conversions from existing legacy financial processes to new 3rd party vendor products - cost benefit analysis, extensive process mapping and gap analysis with changes to 43 backend financial applications implemented nationwide. Projects Included:
  • Mutual Fund Platform - providing real-time purchase and control of mutual funds.
  • Wall Street Concepts Tax Software - providing on-line tax information to clients worldwide.
  • Real-Time Quotes - providing on-line stock quotes for clients worldwide.
  • Projects spanned 8 months; a budget of $3M; with 25,000 resource hours through complete lifecycle.
  • Responsible for project Charter, Cost Analysis, Earned Value, and Cost/Schedule tracking of projects.
  • Managed the contract negotiations for 3 rd party vendors supporting our program initiatives.
  • Projects are high volume Web transaction processing some exceeding peaks of 160,000/day.

Technical environments include: SharePoint, .NET, HTML, Java, SQL Server, and Web technologies.

Confidential

Program Manager, PMO

Responsibilities:

  • Provide professional tax software offering full tax compliance, accounting and practices management software programs and services for tax and accounting professionals nationwide.
  • Implemented the first Program Management Office (PMO) encompassing the enhancement of business processes through collaboration between Marketing, Program Management, Product Management, Business Development, and Quality Assurance.
  • Introduced project management processes that reduced production level issues by 25%.
  • Delivered the 2008 Tax Project spanned 6 months; a budget of $2.3M; with 15,000 resource hours.
  • Responsible for Brand Management for all marketing initiatives on product deliveries.
  • Implemented Agile - Iterative methodology for the 2008 Tax project.
  • Mentored teams on Project Management Life Cycle methodologies while streamlining processes.

Technical environments included: SharePoint, .NET, Windows, and Access technologies.

Confidential

Director, Project Quality

Responsibilities:

  • Provide Insurance Agency software and Professional Services that encompassed the development and deployment of broad insurance capabilities to single source agencies nationwide.
  • Established Quality Assurance and Project Management practices to company organizations.
  • Introduced quality methods that increased production quality by 60%, project coverage by 40%, product coverage increased from 1 product to 5 products while reducing Project budget of $4M by 35%.
  • Responsible for the pre and post Project Audits for all 3 rd party vendor organizations.
  • Managed the contract negotiations and associated Statement of Work for external vendors.
  • Key project the first year was conversion of all legacy applications to .NET with SQL Server platform.
  • Gap Analysis and Data Mapping included:
  • 93 feature areas
  • 19,000 resource hours including 7 off-shore personnel
  • 13 month duration
  • $2M budget
  • Project requirements were gained through site visits and extensive work sessions.
  • Project tools; PeopleSoft, Rational Functional Tester, Mercury Test Director (Quality Center), MS Project, Excel, and Visual Studio Team System (VSTS)/Team Foundation Server (TFS).

Technical environments include: SharePoint, .NET, Windows, Oracle, and Web technologies.

Confidential

Director, Quality

Responsibilities:

  • Provided Electronic Medical Records hosted and in-network location based services and Professional Services.
  • Primary focus was on Medicaid services.
  • Implemented process enhancements which resulted in a 35% reduction of defects from the field.
  • Budgetary responsibilities were $3M for the first year; reduced to $1.25M with no resource impact.
  • Chaired the Change Control Board that consisted of representatives from client and Confidential .
  • Responsible for the integration of Healthcare Management Systems with 3rd Party Vendors.
  • Agile methodology was introduced via the Rational Unified Process (RUP) program.

Technical environments included: Java, Windows, Oracle, and Web technologies.

Confidential

Technical Manager of Development Services

Responsibilities:

  • Responsible for implementation of process improvement for Confidential products at the Redmond facility.
  • Managed the ISO Process Audit Team that implemented a structured ISO 9000 program.
  • Implemented common tools for Confidential (e.g. issues tracking, requirements and case management).
  • Developed tools that integrated Project Management, Development, Test, and Quality processes.

Technical environments included: UNIX/Windows using C++, Java, and HTML.

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