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Testing Specialist - Bilingual Specialist Resume

Jacksonville, FloridA

OBJECTIVE:

To be able to use to the best of my ability my combined experience of 11 years in Information Technology and Business Support to provide a clear goal oriented result to the client.

SUMMARY:

  • 7 year experience with Quality Assurance processes as Tester and Lead Tester for Banking and Health Insurance industries
  • 4 year experience with business support n call center, dealing with in and out of state high impact transactions on sales and bilingual support
  • Experience with Team management process with onsite and offshore resources
  • Experience with Software Development Life Cycle (SDLC) for both Agile and Waterfall
  • Experience in Scrum Agile team setting
  • Experience in management of Software Testing Life Cycle (STLC) - system, regression, UAT and production phases of testing
  • Experience in building test modules, test cases and acceptance criteria based on business or technical requirements
  • Hands on experience in directing and supervising support resources for project activities
  • Experience with Defect management, analysis and resolution coordinator with stakeholders, developers and testers
  • Experience with HP Quality Center and Jira for Agile
  • Experience with oral and written communication on Spanish and English - Fully Bilingual
  • Able to plan and manage resources effectively
  • Knowledge with SQL for searching and testing data
  • Knowledge of HP Quick Test Pro, HTML, XML

TECHNICAL STRENGTHS

Manual testing of: large complex applications and Web-based systems both in English and Spanish

Software test tools: HP Quality Center/ALM 11.0, Jira 4.3, Greenhopper 5.6.8, QA Connect, MS Office Suite, SQL Developer

Technology platforms: Health Care Reform, Monarch (Web banking application), B2B Web Applications (Business to Business Supplier/Retailer)

EXPERIENCE:

Testing Specialist - Bilingual specialist

Confidential, Jacksonville, Florida

Responsibilities:

  • Perform test for the Confidential consumer and agent tool website to comply with the new Health Care Reform rules.
  • Formulate test deliverables and perform testing for internally developed or external purchased products
  • Performed static, functional, technical integration, end-to-end and User Acceptance Testing
  • Experienced with creating test beds, assigning test scenarios, writing test scripts and tracking defects to certify that applications meet technical and business requirements
  • Experience testing Spanish application for telecom system - IVR
  • Analyzed and made specific recommendations on improvements that can be integrated into business processes
  • Participate in reviews throughout the development life cycle
  • Facilitate User Acceptance Testing by providing the necessary support to the business users
  • Generate status reports on the progress of testing
  • Produce various testing artifacts including test approach, test data strategy and final test evaluation summary documents
  • Use ALM (Application Lifecycle Management) to write, execute test cases and track defects and reporting purposes

Business Systems Analyst - Bilingual specialist

Confidential, Birmingham, Alabama

Responsibilities:

  • Formulates proposals for new systems and information needs by analyzing existing systems and procedures and defining technical and procedural improvements
  • Coordinates the functional requirements with business management and the technical solutions with systems personnel to determine the most cost effective solution
  • Analyzes and approves program specifications, code and design of reports and routines necessary to support reporting
  • Writes complex test plans, supervises and performs tests of new systems and modifications to existing systems
  • Assists in lower-level Jr level software quality engineers or technical support staff
  • Develops in-depth knowledge of the information needs of the business unit and pursues the technical skills necessary to support those needs
  • Use ALM (Application Lifecycle Management) to write and execute test cases
  • Use JIRA bug tracking system for defects and reporting purposes
  • Works as a liaison between Spanish speaking developers in Spain and US region offices
  • Experience testing Spanish application like IVR, Cash Vault System and ATM machines
  • Experience testing Agile/Scrum methodology
  • Assist with reviewing automated test scripts utilizing Quick Test Pro
  • Provide project management support assigned projects
  • Perform analysis of project requirements
  • Support client meetings and checkpoints
  • Document, review and assess operations
  • Identify critical success factors
  • Estimate, plan and schedule projects
  • Develop project case and documentation
  • Monitor performance metrics and project dashboards

Quality Assurance Tester

Confidential, Birmingham, Alabama

Responsibilities:

  • Performed testing of new releases
  • Completed regression and integration testing, develop test plans
  • Provided product support to other departments and clients as necessary
  • Established release dates
  • Works with Product Management at the end of the release cycle to train EHS staff on upcoming software changes and enhancements
  • Reviewed release notes
  • Scheduled project walk-through
  • Copied builds daily to the QA servers
  • Performed server testing upon client upgrade
  • Used JIRA and ICE tracking system to track projects and bugs
  • Provided technical support to clients of CareRev software
  • Assisted with to clients
  • Provided technical support to clients of Business Objects reporting tool
  • Answered incoming support calls from customers as well as returning calls to customers
  • Analyzed and troubleshot issues
  • Used ICE tracking system to track client issues

Customer Service Representative - Bilingual specialist

Confidential, Birmingham, Alabama

Responsibilities:

  • Received Incoming used car auction dealer calls in English and Spanish
  • Outgoing phone calls to the United Stated Department of Motor Vehicle on every state
  • Outgoing Phone calls to Puerto Rico and Mexico, department of motor vehicle and dealerships
  • Data entry
  • Analyzed and troubleshot software and hardware
  • Translated Auction Access dealer form documents English - Spanish, Spanish- English

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