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Office Automation Clerk Resume

SUMMARY:

  • Possess a B.A. in Administration of Justice, including approximate 4 years of administrative, receptionist, clerical, and customer service experience.
  • Administrative experience includes: typing various documents; preparing reports; performing front desk duties; receiving and managing mail and packages; maintaining and updating office databases; maintaining supplies; typing investigative reports; file management; reviewing paperwork for accuracy, errors and completeness; scheduling conferences and meetings; providing time and attendance support; providing training and travel assistance; providing customer service and answering questions related to the policies and procedures of that office; exercising discretion during interactions with customers; and answering telephones and relaying messages.

TECHNICAL SKILLS:

  • Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
  • WordPerfect
  • Adobe Acrobat
  • Pro - Watch: badging system
  • MaxPro: video editing (video manual system)
  • Competitive Edge Software: Dispatch: version 11.7.1.30 for inputting dispatch information (computer aided)
  • RW Pro-Watch: access control department
  • Internet
  • Typing - 65 WPM

EXPERIENCE:

Confidential

Office Automation Clerk

Responsibilities:

  • Served as a member of the Facilities Help desk receiving and responding to occupants' questions, concerns, complaints and requests for service
  • Performed routine administrative functions (answered telephones; typed, edited, faxed, copied and scanned documents) for the Branch Chief
  • Maintained the Branch Chief’s calendar, made local travel arrangements, and scheduled meetings and conferences; verify time sheets and expense reports
  • Un - stocked, audited and prepared emergency kits for distribution to the regional offices
  • Typed and edited documents into final form for the Branch Chief; reviewed outgoing correspondence for syntax and accuracy
  • Ensure proper format, spelling, grammar, punctuation, and compliance with agency policies and procedures
  • Created and maintained The Request for Supplies (Form 12) spreadsheets for the agency
  • Ordered office supplies; prepared binders for distribution to the regional offices
  • Made purchase orders for the agency as needed
  • Acted as a hostess to visitors and escorted them to designated conference rooms
  • Provided customer service to agency employees and contractors
  • Maintained and updated an established filing system for the Branch Chief according to the agency’s standards and prepare annual file plan
  • Performed event planning duties for the Branch including organizing events, ordered necessary items, planned activities, and executed plans
  • Performed receptionist duties; including taking calls, messages, and reporting complaints
  • Updated the agency’s website; Prepared weekly reports on lessons learned
  • Created and utilize a checklist during my weekly “floor check” for possible building maintenance problems, and all noted problems are reported to building management and the Branch Chief
  • Responded to and processed facilities-related requests on a daily basis
  • Performed front desk duties (greet customers, first line of contact for office, handled mail distribution)
  • Sent out daily attendance updates to employees who work in the Property and Facilities Branch
  • Shredded confidential documents for the Branch and Assistant Chief
  • Distributed incoming mail to appropriate mailboxes and properly disposed unwanted mail

Confidential

Supervisor

Responsibilities:

  • Used computer-aided dispatching system to manage service calls, two-way radio dispatching, and information collecting
  • Operated/observed closed-circuit television (CCTV) camera system
  • Prepared incident reports for officers; created bios for all of the command staff
  • Revamped campus police website (prepared crime prevention tips/interviewed officers to create bios to put on website)
  • Was responsible for access control through manual locking and unlocking of facilities and continual monitoring and inspecting
  • Responded to calls for service
  • Enforced parking rules and regulations within the University’s garage
  • Processed and issued temporary and permanent badges to student, employees and contractors
  • Updated the Confidential Campus Police website
  • Shadowed officers on patrol
  • Observed a judiciary hearing
  • Performed receptionist duties

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