Present Administrative Assistant, Resume
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Largo, MD
SUMMARY:
- Twenty plus years experience in office administration, supporting all levels of management using, Microsoft Outlook/Word/Excel/Power Point/Access/QuickBooks Pro/ Project Pro.
- Twenty plus years of Information Technology experience as a Hardware/Software Technician, Call Center Support, System Analyst, Refresh/Deployment Technician utilizing Windows O/S:8/7/Visio/95/98/NT. Strong organizational and time management skills.
PROFESSIONAL EXPERIENCE:
PRESENT ADMINISTRATIVE ASSISTANT,
Confidential,
Responsibilities:
- Worked in a Call Center designed to notify and reimburse eligible Midshipmen of fees due to overpayment
- Researched online search engines (SPOKEO), as a tool to locate and contact Merchant Marines who have been unattainable by public search engines, email or certified mail
- Collected, compared and evaluated d Confidential to determine if applicable to potential recipient
COMPUTER INSTALLATION TECHNICIAN,
Confidential,
Responsibilities:
- Worked as a team to install 150 laptop computers for a technology convention focused on information security
- Installation included: migration/integration of Desktops and Laptops utilizing special tools and software, unpacking cables, monitors, and associated accessories: networking PCs to server; securing hardware with anti - theft devices (locks and cables); and ensured all systems (including cables) were aesthetically pleasing to meet and exceed client’s expectations
- Configured/programmed computers using special utilities: configuration files, d Confidential transfer/migration software
- Rectified/determined if problems(s) needed to be upgraded to Team Lead
RECORDS MANAGEMENT ANALYST,
Confidential, LARGO, MD
Responsibilities:
- Evaluated records-management systems to improve existing methods for efficient handling, protecting and disposing of business records and information
- Reduced paper records by destroying obsolete or unnecessary files for the Department of Justice in order to improve recordkeeping efficiency
- Prepared documents for conversion to digitized formats with a good understanding of departmental processes and procedures
QUALITY ASSURANCE SPECIALIST,
Confidential, WEST HARTFORD, CT
Responsibilities:
- Under limited supervision carried out procedures to ensure that projects and project plans were on track for the US Confidential through Confidential
- Documented all problems and worked to resolve them; reported progress on problem resolution to management
- Performed workflow analysis and recommended quality improvements. Technologies utilizes MS Office Suite 2003 including Access, PowerPoint, and MS Project Pro
GENERAL CLERK,
Confidential
Responsibilities:
- Provide computer and administrative services to government and private contractors
- Interfaced with vendors and contract personnel in furnishing information and answers concerning contract with clients to determine their schedules
GENERAL CLERK IV,
Confidential, LARGO, MD
Responsibilities:
- Assisted the Multifamily and Single Family Officers and Inspector’s Supervisor in the administration of the Apartment/Single Family Licensening Program and the Information Technology System Group with knowledge of the law and software applications procedures pertaining to Prince George’s County
- Conduct in-depth, complex and integrated analyses and studies involving a major software application (Computerized Housing Inspection Program-CHIPs) under preview for the division
- Provided expert-level technical input and advice regarding studies, surveys, briefing, papers, operating procedures planning and development
OFFICE MANAGER/EXECUTIVE ASSISTANT,
Confidential
Responsibilities:
- Provided on a daily basis managerial, secretarial and administrative support to an Assistant Secretary (Fair Housing & Equal Opportunity) and Deputy Assistant Secretary (Community Planning & Development-CPD), and Judges at Housing & Urban Development
- Prepared proposals, payroll, invoices, timesheets, correspondence(FOIA), complex legal documents, memorandums, slide presentations, letters, revised d Confidential bases, using MS Word, Excel, PowerPoint, Corel, Access, QuickBooks Pro
QUALITY ASSURANCE - INSPECTOR/TECHNICIAN,
Confidential, McLean, VA
Responsibilities:
- Tested, modified and calibrated analog and digital cellular d Confidential collecting units and complex software using various Microsoft O/S (Windows 95/98,NT), in a network environment with various bands (AMPs, CDMAs, Dual Band, GSM) of cellular handsets & phone trays
- Used various cellular testing equipment to troubleshoot and calibrate wireless cellular collecting units (Wavetek, Marconi, Signal Generator)
- Provided technical support in a multi-product environment (Novell NetWare, MS Word, PowerPoint, DOS, and WordPerfect)
- Worked alone and as part of a team that assisted with the integration and testing of computer hardware and software into office and warehouse environment to meet customers’ needs
SYSTEM ANALYST,
Confidential, ROCKVILLE, MD
Responsibilities:
- Provided technical support and repair services to AT compatibles, mainframes and associated equipment
- Installed, repaired ad maintained PC’s, printers, monitors
- Skilled in MS Products including installation of DOS and Novell NetWare Shell
- Provided instructional guidance and analysis for information system hardware, software and peripherals and the function supported
- Supported users of mini-computers, network and microcomputer systems with SNA-based communications systems to facilitate communications with the customer’s mainframe computer
- Possess technical, problem solving and interpersonal skills and the ability to search below surface level