SUMMARY:

Highly accomplished technical professional with diversified experience, demonstrated expertise, and the ability to acquire new skills quickly

AREAS OF EXPERTISE & TECHNICAL PROFICIENCIES:

• Digital SLR Photography & Enhancement, Videography & Post Production, Web Design & Desktop Publishing
• Photoshop CS5, Premiere Pro CS5, Dreamweaver CS5, After Effects CS5, Encore, Photoshop Lightroom, Microsoft Office Suite, Flash CS5, Avid Media Composer, Compix GenCG3,
• Call Center Management, Excellent Customer Service, Client Relationship Management, Troubleshooting & Problem Resolution, Project Management

CREATIVE EXPERIENCE:

Confidential, Waldorf, MD

Creative Designer / Operations Director

Responsibilities:

• Manage all operational aspects of this desktop publishing, web design, photography, and videography business.
• Provide graphics design, image manipulation, desktop publishing expertise, and pre/post video production.
• Communicate extensively with customers to define design needs.
• Chiefly responsible for the layout and design of dynamic flyers and business cards.
• Design and publish eye catching web sites.
• Photograph special events such as church services, parties and weddings.
• Edit photographs for enhancement.
• Video tape special events and edit footage reliving the occasion.
• Handle all accounts payable and accounts receivables.

Confidential, Temple Hills, MD

Video Editor/Director of Photography

Responsibilities:

• As an editor, work in fast paced environment and responsible for creating exciting video commercials to promote upcoming events consisting of shots taken from raw camera footage for broadcast during weekly services.
• Set up lighting, green screen, teleprompter, and camera for taping of weekly church news broadcast.
• Key and edit footage for weekly newscast and create/add graphics and lower thirds.
• Set up and conduct on set interviews and edit footage for use in weekly video newscast.
• As Director, work on location with the Media department filming church services for international broadcasts viewed by millions.
• Conduct pre/post production meetings and give instructions to the camera operators for specific camera shots.
• Delegate production duties to team members.
• Record and duplicate service DVDs to be sold.
• As camera operator, exercise creativity in setting up various camera shots.
• Responsible for using Compix GenCG3 to create and add graphics for services that are viewed by thousands each week.

Confidential, Baltimore, MD

Photographer

Responsibilities:

• Traveled to schools throughout the Washington & Baltimore Metro area for photography assignments.
• Set up and broke down equipment in a timely manner.
• Greeted students, received student’s order and monies, and transferred data to camera card.
• Directed students on how to pose and assisted them in making them feel comfortable.
• Achieved genuine expressions and photographed the students.

Confidential, Vienna, VA

Data Acquisition Specialist

Responsibilities:

• Oversaw logging and detailed tracking of incoming data; utilized internal tracking software and manual methods to maintain data.
• Communicated with data suppliers and clients worldwide regarding on - time and accurate data submission.
• Implemented working knowledge of various data formats, transmission methods, and encryption/compression utilities.

Confidential, Orangeburg, SC

Call Center Team Leader/ Supervisor

Responsibilities:

• Managed operational performance and supervised 200+ Online Support Representatives (OSRs).
• Responsible for the daily functions of the Airline Schedule Change Department.
• Led weekly meetings with team members to ensure productivity standards were attained.
• Monitored calls for quality assurance; identified areas for improvement and training needs.
• Interviewed and recruited new employees; prepared and conducted performance reviews for OSRs.

Confidential, Orangeburg, SC

Call Center Online Support Representative (OSR)

Responsibilities:

• Assisted customers with special travel requests; provided quality support to users of Confidential.
• Worked with trainers to assist OSRs in completing Transitional Training.
• Answered questions and provided expertise in responding effectively to customer needs.