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Creative Designer / Operations Director Resume

Waldorf, MD


Highly accomplished technical professional with diversified experience, demonstrated expertise, and the ability to acquire new skills quickly


  • Digital SLR Photography & Enhancement, Videography & Post Production, Web Design & Desktop Publishing
  • Photoshop CS5, Premiere Pro CS5, Dreamweaver CS5, After Effects CS5, Encore, Photoshop Lightroom, Microsoft Office Suite, Flash CS5, Avid Media Composer, Compix GenCG3,
  • Call Center Management, Excellent Customer Service, Client Relationship Management, Troubleshooting & Problem Resolution, Project Management


Confidential, Waldorf, MD

Creative Designer / Operations Director


  • Manage all operational aspects of this desktop publishing, web design, photography, and videography business.
  • Provide graphics design, image manipulation, desktop publishing expertise, and pre/post video production.
  • Communicate extensively with customers to define design needs.
  • Chiefly responsible for the layout and design of dynamic flyers and business cards.
  • Design and publish eye catching web sites.
  • Photograph special events such as church services, parties and weddings.
  • Edit photographs for enhancement.
  • Video tape special events and edit footage reliving the occasion.
  • Handle all accounts payable and accounts receivables.

Confidential, Temple Hills, MD

Video Editor/Director of Photography


  • As an editor, work in fast paced environment and responsible for creating exciting video commercials to promote upcoming events consisting of shots taken from raw camera footage for broadcast during weekly services.
  • Set up lighting, green screen, teleprompter, and camera for taping of weekly church news broadcast.
  • Key and edit footage for weekly newscast and create/add graphics and lower thirds.
  • Set up and conduct on set interviews and edit footage for use in weekly video newscast.
  • As Director, work on location with the Media department filming church services for international broadcasts viewed by millions.
  • Conduct pre/post production meetings and give instructions to the camera operators for specific camera shots.
  • Delegate production duties to team members.
  • Record and duplicate service DVDs to be sold.
  • As camera operator, exercise creativity in setting up various camera shots.
  • Responsible for using Compix GenCG3 to create and add graphics for services that are viewed by thousands each week.

Confidential, Baltimore, MD



  • Traveled to schools throughout the Washington & Baltimore Metro area for photography assignments.
  • Set up and broke down equipment in a timely manner.
  • Greeted students, received student’s order and monies, and transferred data to camera card.
  • Directed students on how to pose and assisted them in making them feel comfortable.
  • Achieved genuine expressions and photographed the students.

Confidential, Vienna, VA

Data Acquisition Specialist


  • Oversaw logging and detailed tracking of incoming data; utilized internal tracking software and manual methods to maintain data.
  • Communicated with data suppliers and clients worldwide regarding on - time and accurate data submission.
  • Implemented working knowledge of various data formats, transmission methods, and encryption/compression utilities.

Confidential, Orangeburg, SC

Call Center Team Leader/ Supervisor


  • Managed operational performance and supervised 200+ Online Support Representatives (OSRs).
  • Responsible for the daily functions of the Airline Schedule Change Department.
  • Led weekly meetings with team members to ensure productivity standards were attained.
  • Monitored calls for quality assurance; identified areas for improvement and training needs.
  • Interviewed and recruited new employees; prepared and conducted performance reviews for OSRs.

Confidential, Orangeburg, SC

Call Center Online Support Representative (OSR)


  • Assisted customers with special travel requests; provided quality support to users of Confidential.
  • Worked with trainers to assist OSRs in completing Transitional Training.
  • Answered questions and provided expertise in responding effectively to customer needs.

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