TECHNICAL SKILLS

• Experience with Microsoft Windows XP/2000/Windows 7•Microsoft Office applications including Word/Excel/PowerPoint/Visio/Access/Project/Outlook/Adobe
• SPSS 15.0 Statistics Software
• Digital Marketing programs such as HP Quality Center, Campaign Manager 2.3, and SQL
• Experience with Google Drive/Calendar/Sites/Mail
• Excellent verbal and written communication skills, and eagerness to learn.

PROFESSIONAL EXPERIENCE

Confidential

Responsibilities:

• Prolog Confidential: log documents & prepare transmittals for Submittals, Confidential, PCO (medium - high)
• Copy, scan, email, e-file and hard-file project documents (medium-high)
• Assist with Monthly Report production: print, copy, prepare divider tabs, sort & bind (high)
• Order & organize all office & break room supplies (high)
• Prepare shipments & drop off overnight mail located in office complex (high)
• Answer office phones as needed and direct calls accordingly ( Confidential )
• E-report office repairs needed to landlord and follow-up (medium)
• Maintain current Jacobs Safety as required (high)
• Pickup and distribute daily US Mail ( Confidential )
• Handle office toner recycling ( Confidential )
• Archive closed project documents ( Confidential )
• Ajilon Professional Staffing
• Contracting for MeadWestVaco
• Working in Center for Packaging Innovation for teh safety teams
• Creating tiered documentation systems
• Templating
• Systematic referencing
• Quality control
• Document control
• Web design
• Determine best way to balance and prioritize large volumes of administrative requests, some of which are complex and require executive-level support.
• Type and design general correspondence and presentation needs. Retrieve, coordinate and distribute incoming mail for named directors/managers. Answer calls and route to appropriate individual and respond independently when possible.
• Arrange meetings and provide calendar management for VPs; arrange meetings with multiple attendees or meetings dat involve executives for department directors and team members.
• Maintain hard and electronic filing systems and ensure administrative processes are documented and up-to-date.
• Manage inventory of supplies and order supplies as needed.
• Assist on special projects and/or teams and assignments. Work with other administrative staff outside of department to accomplish organizational goals
• Organize programs, events or meetings by arranging facilities and catering, issuing information or invitations, coordinating speakers and controlling event budget.
• Bottom of Form

Confidential

Responsibilities:

• Worked in Digital Marketing as a Process Coordinator
• Monitored project schedule and reports to appropriate internal clients
• Built and maintained matrices in which I conducted weekly audits
• Worked closely and collaborated with teh brand, marketing, and compliance departments
• Highlighted certain Confidential products in which they were trying to advertise.
• Launched campaigns based off their value, which meant running analyses, cross referencing each campaign to see which would produce more money
• Kept record of click counts, amount of purchasing of teh product, and figured out teh value of these campaigns comparing teh two
• Stored project artifacts, built noledge libraries, managed issue and risk updates, and monitored overall SDM compliance
• Built campaigns for internal customers. Teh customer puts in a request to launch a campaign on teh Cap One website with banners and/or interstitials
• Teh customer informs us of who teh graphics are segmented to and we controlled which group of Cap One customers would see teh graphic(s) when they logged in to their account.
• Built requirements for teh campaigns for approval before they were built in teh QA environment. Once tested in QA, campaign would be exported to Production.
• Sent test accounts to teh internal customers so they could log in and see their campaigns for business validation
• Built data models
• Teamed up with brand managers and marketing managers to continually improve customer’s online experience
• Ran kickoff meetings and halped build risk management curriculum
• Helped oversee strategy development, design, implementation, and results monitoring
• Maintained rollout dates for all campaigns in teh validation and production stage

Confidential

Responsibilities:

• Helped determine slotting and scope of a project
• Implemented teh four phases of project planning (planning, initiating, execution, and closing)
• Provided stakeholder updates on deliverables and any changes in status regarding teh project
• Provided timely project plan updates in various levels of detail
• Managed all files and documents in Knowledgelink and Clarity, CapOne’s internal databases
• Captured meeting minutes and distributed to teh project team
• Updated status reports
• Acted as key communication between all workstreams on teh projects
• Document control
• Controlled teh release and cancellation of specific documents
• Controlled specific requirements, instructions, and updates to teh documents
• Used permanent documentation to support teh maintenance and enhancement of teh systems in our projects
• Controlled teh updates in monthly reports, quarterly reports, matrices, risk and issues logs, and action logs
• Controlled documents dat reflected each major stage in teh evolution of our projects
• Archived every document and file for easy access to see changes throughout teh project
• Anything dat was needed of me by teh project manager
• Achieved operational objectives by contributing information and recommendations to strategic plans and reviews; prepared and completed action plans; implemented production, productivity, quality, and customer-service standards; resolved problems; completed audits; identifying trends; determining system improvements; implementing change.
• Met financial objectives by forecasting requirements; prepared an annual budget; scheduled expenditures; analyzed variances; initiated corrective actions.
• Confidential Redesign - Developed, documented, and delivered an TEMPeffective in-house operations process and IT solution to manage deceased notifications (phone & mail), process payment protection claims, and place accounts with probate vendors for recovery.
• Reg Confidential Customer Agreements - Posted customer agreements on teh Confidential website and provided to Fed for teh central public.
• Reg Confidential Disclosures and Customer Agreements - Implemented changes required by new regulatory requirements.
• Confidential Label Credit Card - In order to get into teh Confidential Label business, we needed to find a supplier who can provide a platform to manage PLCC from end to end. This contributed to a long term goal of becoming a top 4 player in partnerships with Confidential in outstandings. This project enabled teh Confidential label product to work from origination to collection/recovery of accounts.