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Senior Technical Writer Resume

SUMMARY

  • Over fifteen years of progressively responsible experience providing analysis, design, development, writing, quality assurance testing, implementation, evaluation and maintenance in documentation and training.
  • Responsible for writing, rewriting and editing technical documents such as functional plans (program management, configuration management and quality management plans), requirements traceability matrix, functional design specifications, concept of operations, security plans, test plans, test scenarios, transition and communication plans, customization and configuration specifications, build procedures, user manuals, training guides, presentations and other materials and publications using IEEE and ISO 9000 standards and conventions.
  • Prepared illustrative materials, drawings, sketches, diagrams and/or charts to provide consistency in documentation including style, grammar, and format to ensure accuracy of information within documents to clearly and effectively communicate with a wide range of audiences.
  • Developed and wrote training programs, student class materials, and curriculums for companies in the banking and electronics industries; analyzed requirements, submitted recommendations, and delivered all required documentation.
  • Over 8 years of specialized experience organizing and supporting the implementation of Section 508 for client documentation for website use.
  • Extensive use of Acrobat to edit and present documentation per client requests.
  • Extensive experience in Documentation Management, Change Management, CMMI levels 2 and 3, Graphics Design, Project Management, Certification & Accreditation (FISMA) documentation, Disaster Recovery, and Process Procedure Guides. Several years of supervisory/management experience.
  • Expert using Word, PowerPoint, Project, Visio, Acrobat, Graphics packages, SDLC, and ITLM.

TECHNICAL SKILLS

  • Word
  • WordPerfect
  • Lotus
  • Excel
  • PeopleSoft
  • Oracle
  • Great Plains
  • Phoenix
  • Syllabus
  • Adapt
  • TenCore Producer/LAS
  • PC and MAC equipment
  • MS Office eRoom
  • SharePoint
  • PowerPoint
  • FrameMaker
  • PageMaker
  • Ventura Publisher
  • PaintShop Pro
  • Dr. Halo
  • Deluxe Paint
  • Harvard Graphics
  • Outlook cc: Mail
  • GroupWise
  • Beyond Mail
  • Lotus Notes
  • Adobe Acrobat
  • Visio
  • AutoCAD
  • ClearCase
  • Remedy
  • JIRA
  • Basic and COBOL.

PROFESSIONAL EXPERIENCE

Confidential

Senior Technical Writer, Editor, Graphics Developer, and QA Analyst

Responsibilities:

  • Provided writing, editing, and managing all project documentation for the State of Maryland Health Insurance Exchange project using IEEE, PMBOK, and ISO 9000 standards and conventions
  • Established all project documentation Standards and Conventions for consistency and stored the artifacts as easy to use templates in SharePoint library
  • Managed documentation to centralize access and manage document control. Maintained document version control, and setup and controlled the document library
  • Conducted quality review of materials and quality audits of system builds, procedures, and formal system testing and utilized prepared checklists
  • Ensured the project documentation was minimally 508 compliant
  • QA’d project system development, all documentation development, and process development

Tools: Used: Word, Excel, PowerPoint, Visio, PaintShop Pro, SharePoint, Acrobat, JIRA, and Remedy

Confidential

Technical Writer, Editor, Graphics Developer, and QA Analyst

Responsibilities:

  • Provided writing, editing, and managing all PeopleSoft project documentation for the U.S. Environmental Protection Agency project using IEEE, PMBOK, and ISO 9000 standards and conventions
  • Established all project documentation Standards and Conventions for consistency and stored the artifacts as easy to use templates
  • Managed documentation to centralize access and manage document control. Maintained document version control, developed the file naming standards, and setup and controlled the document library
  • Conducted quality review of materials and quality audits of system builds, procedures, and formal system testing and utilized prepared checklists
  • Ensured the project documentation was minimally 508 compliant
  • QA’d project system development, all documentation development, and process development

Tools: Used: Word, Excel, PowerPoint, Visio, PaintShop Pro, SharePoint, Acrobat, and Remedy

Confidential

Technical Writer, Editor, and Graphics Developer

Responsibilities:

  • Provided writing, editing, and managing all project documentation for the AIS HIGLAS project for Centers for Medicare & Medicaid Services, using IEEE, PMBOK, and ISO 9000 standards and conventions
  • Established all project documentation Standards and Conventions for consistency and stored the artifacts as easy to use templates
  • Managed SharePoint Document Libraries to centralize access and manage document control
  • Conducted review of materials and procedures, formal system testing, and utilized prepared checklists
  • Ensured the project documentation was minimally 508 compliant
  • Designed, developed, and integrated systems documentation, presentation materials, and network graphics standards

Tools: Used: Word, Excel, PowerPoint, Visio, PaintShop Pro, Acrobat, and SharePoint

Confidential

Technical Writer, Editor, Graphics Developer, and QA Analyst

Responsibilities:

  • Provided writing, editing, and managing all PeopleSoft project documentation for the U.S. Senate Payroll project using IEEE, PMBOK, and ISO 9000 standards and conventions
  • Established all project documentation Standards and Conventions for consistency and stored the artifacts as easy to use templates
  • Managed SharePoint Document Libraries to centralize access and manage document control. Maintained document version control, developed the file naming standards, and setup and controlled the document library
  • Conducted quality review of materials and quality audits of system builds, procedures, and formal system testing and utilized prepared checklists
  • Ensured the project documentation was minimally 508 compliant
  • QA’d project system development, all documentation development, and process development

Tools: Used: Word, Excel, PowerPoint, Visio, PaintShop Pro, SharePoint, Acrobat, and Remedy

Confidential

Technical Writer, Editor, and Graphics Developer

Responsibilities:

  • Provided writing, editing, and graphics development for multiple projects for MITRE and Lockheed Martin on CMS projects
  • Refined documentation Standards and Conventions for consistency
  • Ensured the project documentation was 508 compliant
  • Wrote, reviewed, and edited employment SOP documentation and project background documents

Tools: Used: Word, Excel, PowerPoint, Visio, PaintShop Pro, Acrobat, and ClearCase

Confidential

Documentation Manager

Responsibilities:

  • Provided writing, editing, and managing all three Paper Data Capture Centers (PDCC) site documentation for the DRIS 2010 Census project
  • Established the documentation standards and conventions for consistency
  • Wrote, reviewed, and edited all SOPs, Operations, Quality Assurance, Facilities, and HR documentation and project background documents
  • Maintained document version control, developed the file naming standards, and setup and controlled the document library
  • Coordinated Peer Reviews, created and maintained slideshows, charts, and graphics for the documents and management project meetings
  • Created EU charts for all deliverable documents
  • Ensured the documents held at least minimal 508 compliance
  • Performed operations reviews and updates as new or revised requirements were discovered.
  • Wrote Lessons Learned documentation during testing phase, before and during production
  • Provided one - on-one peer and Senior Management team with MS Office software training
  • Completed PMP certification and PMP Boot Camp training to structure and supplement project management experience

Tools: Used: Word, Excel, PowerPoint, Visio, PaintShop Pro, Acrobat, Workgroup Collaboration (WGC) library

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