SUMMARY:

• Well experienced in SQA process implementation, Configuration & Change Management (CCM) & Release planning, Quality & Configuration audits, metrics implementation and manual & automated testing of Software products, managing the product development life cycle. I have
• More than 15 years experienced in Quality Aspects, Change Management, Configuration Management (CCM), Quality & Configuration audits, metrics implementation, Build & Release planning and manual & automated testing of Software products, managing the product development life cycle both in Waterfall and Agile methodologies.
• As Software Configuration and Release Manager at Confidential used Subversion, TFS, administered SharePoint repositories to maintain version history, security and integration of code and documentation; built and released to Test, Field environments and to end client appropriately.
• Worked on Federal government projects as IHS, VA, VBH, and SSO - CM. Contributed to release processes and to SOPs for different modes of release.
• Followed mostly Agile development processes.
• Effectively reduced the time lines on build and release process, introduced different environments and implemented Quality metrics and Test Effectiveness as controls.
• As Change Manager for 5 years guided the team through change proposals, defined the base lines, reviewed Change Requirements, maintained Change History a Federal organization, for our team of about 82 members.
• Participated Actively in the Change Approval Board of Confidential . Actively suggested process improvisation, monitored change status, tracked change history, reviews and approvals to release in HP tool Service Manager: 7.
• Appraised the management with status, progress reports by conducting pre-release and phase wise Configuration Audits and Quality Audits.
• Saved annually $3.5 million in change implementation by guiding the PAMT support team at Confidential to reduce the Mean Time to Resolve an Issue (MTRI) by 3 person-days through weekly and monthly incident resolution statistical analysis audit reports and creating team awareness to the metrics.
• AS Configuration Manager guided effectively development teams above 80 members for Confidential activities, supported SCM activities, base line identification, change history and controlled user access and guarded leveled security of the configuration Items.
• Performed configuration status accounting activities & audits, identified & maintained base line integrity of Configuration Items in Confidential VM and was responsible for process and version control.
• Reduced the risk of poor quality release. Provided the management with predictability (total vs predicted defects, defects by Severity, defect spread by module) & cost effective ways to improve the product quality through a Risk Management plan.
• Interacted well with the users, clients and senior management for requirements clarification, documentation review and user acceptance verification.
• Contributed effectively to Software Quality as Systems Administrator for Quality center, Confidential Tracker. Managed the access authorizations, controlled multi roles, conducted defect analysis, and submitted Quality audit reports.
• Conducted technical screening interviews and assisted the Division Manager & Project Managers to select & recruit employees for QA Analyst positions.
• Managed test effort through several defect statistical measures and identified & studied the release process related metrics (Planned Vs actual tests, Defect arrival rate, Mean Time to Detect defect (MTTD)) and their inter-relationship.
• Extensive experience in Black box testing methodologies (boundary value, equivalent class, Cause & effect and intuitive methods) through both manual & automated test tools (WinRunner, Test Director, QARun & QA Director) for sanity & regression testing.
• Designed, Developed, Documented & Executed test plans, test procedures & test cases. Generated & studied bug reports and tracked their status in Clear DDTS, Quality Center & Test Director
• Managed, coordinated & interacted with the off shore team (program & test) through frequent webinars & teleconferencing.
• Managed small businesses of up to 15 people as project manager responsible for profit center.
• Very strong interpersonal, written, communication and management skills - interacted well with the product & programming groups.

SOFTWARE SKILLS:

Automated Test Development: WinRunner, QuickTestPro (MercuryInteractive)QARun (Compuware)

Change Management Tool: HP Service Manager 7

Test Management Software: Test Director, Quality Center (Mercury Interactive), QADirector (Compuware)

Configuration Management tools: Confidential Version manager, Confidential tracker, Subversion, Test Foundation Server, SharePoint

Defect Tracking Software: Clear Case, Clear DDTS, ISSU & Test Director

Operating Systems: MS-Windows 2K/03/XP/NT/95, UNIX, Mainframes

Applications: MS-Word, Excel

Databases: Oracle, MS-Access

Program Languages: TSL, C, PL/SQL, QARun

Project Management Tools: MS Project

PROFESSIONAL EXPERIENCE:

Confidential

Configuration and Release Manager

Responsibilities:

• Responsible for software configuration and release management. Maintained multiple environments, communicated configuration policy regulations and procedures effectively with the team, conducted configuration audits, worked with the team to resolve the deviations, suggested process improvements, and verified the regulatory compliance.
• Contributed significantly to standardize Release Management Process SOP documentation
• Experienced with Release Management, Change Management and Software Quality Processes; well versed with tools as Confidential, Test Foundation Server, Subversion and SharePoint.
• Baseline identification, version control, Release specifications, and assist the team with release and configuration actions were the chief responsibilities.
• As SharePoint Project Administrator - stored, organized, version controlled, securely access controlled project release documentation and guided the team on good naming conventions, processes and releases.
• Improved the Build and Release process, reduced the time lines, increased the Quality gates and introduced the Test, Field environments before final release to the end client.
• Prepared materials for Continuous Integration and Application Lifecycle Management process orientation.
• Established Quality Metrics, Analyzed project quality data and reported quality statistics.
• Appraised the management with status, progress reports by conducting pre-release and phase wise Software Configuration Audits and Quality Audits.
• Developed documentation and assisted in standardization operation procedures of release process and their implementation.

Confidential

Change Manager

Responsibilities:

• Helped the team of about 82 members with Change proposals, Change Requirements, their defense through Change Approval Board and controlled role based access & authorizations
• Participated Actively in the Change Approval Board of Confidential .
• Used HP tool Service Manager: 7 to track change history, reviews and approvals to release.
• Monitored Change Status.
• Earned client appreciation letters for effective contributions to Confidential Change Approval policies and procedures and their implementation strategies.
• Saved annually $3.5 million in change implementation by guiding the support team to reduce the Mean Time to Resolve an Issue (MTRI) by 3 person-days through weekly and monthly incident resolution statistical analysis audit reports and creating awareness to the metrics.
• Participated in Change request process implementation in PAMT of Confidential Applications mentioned below:

Confidential

Configuration Manager

Responsibilities:

• Helped the team up to 82 members to perform Change/Release/Build efficiently and accurately.
• Maintained baselines, managed, administered and secured their role based access and well organized the configuration Items, files and components, in PVC-CM tool.
• Guided the team to effectively the version control functions (check-in/check-out etc.) and the revisions with correct labeling procedures, troubleshoot and other duties as required by the Confidential regulations.
• Assisted in Release and Deployment duties as needed by the Confidential release manager and change manager.
• Interacted well with client managers, the project managers and guided effectively some other Configuration Leads for Confidential CMP regulatory compliance and other functions.
• Mentored and trained the staff members as needed with in the application groups
• Facilitated the resolution of any Confidential, QC problems and kept the appropriate staff members informed of progress.
• Identified, analyzed and resolved problems and communicated to the team in time
• Administered Users, privilege sets, access groups, promotion groups, versioned files and generated reports.
• Appraised the management with status, progress reports by conducting pre-release and phase wise Software Configuration Audits and Quality Audits.
• Promoted and maintained a high quality, professional, service-oriented image among the users, Confidential change approval board and configuration management teams

Confidential

Sr Analyst

Responsibilities:

• Participated in requirement gathering, analysis and interacted well with the users in the automobile seller, finance industry.
• Guided and Interacted well with the developers and the test team and appraised the Project Manager of performance issues, defect metrics and requirement coverage statistics.
• Reviewed the Design and Development documents based on the requirements and helped develop and design test case, test plan and test scenarios templates.
• Participated in reviewing the test ware and submitted defect detection efficiency statistics & prioritized test case strategies for end-to-end testing.
• Recommended requirements prioritization methodology for test coverage & prioritized testing effort.
• Tracked requirements and defects in Quality Center and monitored end to end traceability for each application.
• Managed test effort through several defect statistical measures and identified & studied the release process related metrics (Planned Vs actual tests, Defect arrival rate, Mean Time to Detect defect (MTTD)) and their inter-relationship.
• Contributed to the Test Effort Estimation process with a Template & Process for E0, E1 & E2 estimates
• Improved system testing Defect Resolution Efficiency Ratio (DRER) to 97% by suggesting Test metrics methodology by DRER across the modules, testing groups & others.
• Participated in QA reviews with module requirements, testing documentation.
• Guided and Interacted well with the team and appraised the Project Manager of performance issues, defect metrics and requirement coverage statistics.
• Coordinated & interacted with the off shore team (program & test) through webinars & teleconferencing.

Confidential

Sr Consultant - SAP Analyst

Responsibilities:

• Responsible for customization requirements and Quality assurance & testing of the software revisions; tested manually & with automatic test tool Quick Test Pro.
• Managed the QA operations and appraised the Business Operations Manager with Quality related process & product assessment.
• Analyzed the business processes, requirements & tested the application for SAP 4.7 upgrade project and tested the customization requirements.
• Interviewed & screened the Quality Assurance Analysts, evaluated and helped the Management in selection process.
• Helped to Design, develop system test plans & suitable test case matrices to test the visa encryption (CC # encryption & masking)
• The modules involved Sales & Distribution, Finance, Materials Management, Logistics, Human Resource and some other systems
• Planned & prepared to track defect resolution in Quality Center and helped plan the proposal to generate & analyze the requirements coverage metrics from Quality Center.
• Managed the operations and appraised the Business Operations Manager with Quality related processes & product assessment.
• System test plans & suitable test case matrices were designed, developed from the real time MVR data, Conducted regression & system testing to verify functional requirements & content verification in all appropriate screens - Policy, Driver, Asset & basic screens for New Policies, Endorsements & Renewals.
• Managed the testing criteria and test cases to test the Rater, Territory, Agent interaction, MVR updates, Driver, Vehicle & Insured AUS (Auto Updating System) and Analyzed & reviewed requirements for their testability. Tested the disk using the rater for business specs for each state.
• Managed defect statistics & reviewed the defect reports and analyzed against the system test release criteria.
• Logged & tracked defects to Test Director, maintained their resolution through out the testing cycle
• Generated & analyzed the defect reports coverage metrics from Test Director