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Application Support Engineer Resume

SUMMARY

  • Experienced and proficient as QA Manual and Automation SDET (Software Development Engineer in Test).
  • Diversified experience as Quality Analyst and Engineer with testing of stand - alone, client server, web-based Database, Enterprise applications.
  • Excellent understanding of Software Quality Assurance Techniques and strong knowledge of Software Development Life Cycle (SDLC) and Software Testing Life Cycle (STLC) in both Waterfall and Agile/Scrum methodologies.
  • Extensive experience in implementing QA Methodologies, Test Plans, Test Cases, Test Scenarios and test deliverables for various applications.
  • Expertise in functional testing, regression testing, GUI testing, EndToEnd testing, UAT testing, browser compatibility testing, and Integration testing .
  • Proficient in Developing and executing test cases manually.
  • Skilled in developing automation scripts for Web UI Applications, and Web API Services.
  • Involved in design and implementation of Selenium WebDriver Automation Framework for Regression Testing.
  • Developed and executed automation test scripts using Selenium WebDriver and TestNG, and analyzed test results.
  • Performed functional testing of enterprise Restful and Soap Web Services using SoapUI, Postman.
  • Expertise with Core Java and Object Oriented Concepts (Encapsulation, Abstraction, Inheritance, Polymorphism and Exception Handling).
  • Proficient with developer tools such as Eclipse, IntelliJ, Git and GitHub for developing on the Java stack.
  • Knowledge on POM (Page Object Model), TDD (Test Driven Development), and BDD (Behavior Driven Development) using Cucumber Features, Scenarios and Step Definitions.
  • Experience in application deployments and continuous integration tools like Maven, Jenkins.
  • Knowledge on project management tools like Jira, Confluence, and Rally.
  • Managing the testing team by delegating tasks and tracking the same.
  • Proactive in learning and applying new tools and technologies as needed.

PROFESSIONAL EXPERIENCE

Confidential

Application support Engineer

Responsibilities:

  • Used USH and AOTS to create, review, update and track the resolution of tickets reported by end users.
  • Collaborated with other teams in issue resolutions by creating and handing off Internal Engagement (IE) tickets as needed.
  • Used SQL scripts and queries extensively for data verification
  • Used UNIX commands and scripts extensively to search work orders, add and delete session agents, check the status of IPBEs, and to run CSDLs

Technologies Used: AOTS/USH, Putty, SQL-Developer

Confidential, NY

QA Automation Engineer

Responsibilities:

  • Created and executed BDD automation regression test scripts using Serenity-JBehave
  • Performed API testing on RESTful Web Services with Postman
  • Used JIRA for creating and updating Test tasks and Testcases
  • Reviewed and Deployed the test code in GIT (BitBucket)
  • Merged the code to master branch after through code review

Technologies Used: Bamboo, BitBucket, Confluence, GIT, IntelliJ, JBehave, Junit, Maven, Postman, Putty, Splunk

Confidential

QA Engineer

Responsibilities:

  • Actively collaborated with developers and business stakeholders to clarify requirements, especially in terms of testability, consistency, and completeness
  • Analyzed system requirements and developed detailed test plans for system testing
  • Converted the user stories (agile methodology requirements documents) and design documentation into test design products: test scenarios, test cases, and test scripts
  • As a project lead, represented in daily stand-up meetings and weekly sprint meetings to discuss workflow and project specifications
  • Involved in BDD framework development for web-based Inventory GUI pages and executed test scripts using Cucumber-jvm, Selenium WebDriver
  • Performed both manual and automated Web Services API testing using XML request-response message exchange via SOAP services with SOAPUI
  • Performed Web Services API testing using Json request-response via REST services with SOAPUI and in-house simulation DME2 tool
  • Used SQL scripts and queries extensively for data verification Confidential the back-end
  • Identified and documented defects/system issues and assisted of root cause analysis for timely resolution of defects
  • Generated Test reports and Metrics to present to Confidential &T Management
  • Actively participated in design reviews, code reviews, and mentored team members and induced them to the project
  • Set up Test environment and Test Data
  • Used Splunk, Activos (in-house tool), Putty to capture logs for debugging
  • Supported the testing of several Production Change Requests
  • Presentations of demos to end users
  • Supported UAT and End to End(E2E) testing to resolve failure points

Technologies Used: Apache POI, CSI-API360, Cucumber, DME2 Tool, Git and GitHub, HTML, Java, Java Script (JSON), Jenkins, JMeter, Junit, Linux, Putty, Quality Center (HP-ALM), Rally, Rational TD Platform, Rest API, Selenium, SoapUI, Splunk, SQL, TestNG, Toad, Unix Shell Scripting, Windows, XML

Confidential

QA Engineer

Responsibilities:

  • Documented nonfunctional and functional requirements to baselined scope for every release
  • Identified testing requirements and developed test strategy and test planning
  • Created and executed test cases for various scenarios in HP-ALM as per the test plan
  • Used SQL queries extensively for data verification Confidential the back-end
  • Generated and published test metrics reports using RTM
  • Worked with the development team for defect management and retesting
  • Created SNMP traps using Perl Script as per MIBs
  • Simulated SNMP traps using Putty on various devices for testing purposes
  • Conducted Pair-wise testing
  • Supported end-to-end system testing to identify failure points
  • Provided testing support for production issues

Technologies Used: CTS Standard Matrix(RTM), Linux, P8, Perl, Prism, Putty, Quality Center (HP-ALM), ReqPro, SCME, Toad, Unix Shell Scripting

Confidential

QA Engineer

Responsibilities:

  • Core user accessible features
  • Bluetooth and Wi-Fi Connectivity
  • Email Synchronization and performance
  • Audio/Video playback features and performance
  • 3rd party applications ( Shozu, Opera, T9N, XT9, You Tube )
  • Service enablement and disablement using Yona Server
  • Firmware upgrade using Mobile Software Upgrade tool and RSD general
  • Handset signal strength Confidential various frequencies, call monitoring and call tracing using simulators (Agilent HP 8960)

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