SUMMARY

• Over 8 years of experience in Quality Assurance, Software Testing (Manual/Automation) of Client Server and Web Applications and technical support.
• Experience wif QA Methodology, Agile Testing, and QA Validations to ensure the Quality Assurance Control.
• Worked extensively on Manual Testing wif exposure to Automation Testing.
• Strong understanding of Software Development Life Cycle and Software Testing Life Cycle
• Extensive experience in Functional, System, Integration, Regression, User Acceptance, Adhoc, Smoke, Sanity, Security, GUI & Web Testing.
• Excellent communication, interpersonal & analytical skills.
• Excellent problem solving ability and documentation skills.
• Excellent experience in playing different roles and multitasking.
• Strong attitude for Quality and ready to learn new concepts.

TECHNICAL SKILLS

Testing Tools: Quick Test Pro10.0, LoadRunnder10.0, Selenium IDE & RC, code coverage, EMMA, Jacoco, Junit, QC, Eclipse, SoapUi 3.6.1

Bug Tracking Tools: Quality Center 10.0, Bugzilla 4.0.1, Pivotal CRM, HP ALM, Test link 1.9.3

Languages/ Scripting: C, C++, Java 1.5, 1.6, 1.7, Web Services (wsdl), Visual Studio 2008, SQL

Office Applications: MS Office 2003/2007/2010 , MS Visio, MS Power Point, Excel

Operating Systems: Solaris, Windows, Linux, SGI, AIX, MAC, HPUX (loaner machines), EC2 instances, VMWare ESX Server 4.0, 5.0, ESXi Server 5.1

Internet/Web Applications: MS Internet, Mozilla & Firefox, FlexNet Suite of Products

RDBMS / Databases: PSQL, SQL Server 200x, MySql, Oracle 9i, 10g, 11g, Oracle SQL developer, SAP HANA (Big DATA), Toad, DB Visualizer, DBSolo 4,

EDW tools: SAP Data Services (ETL Tool), SAP business object, SAP BW, excel analysis, BI tools: Tableau, Microstrategy, Cognos 8.3

PROFESSIONAL EXPERIENCE

Sr. Quality Engineer,

Confidential, San Jose, California

Responsibilities:

• Participate in daily standups to follow the agile methodology wif 2 week sprint sessions
• Provide QA estimates for a particular sprint during sprint planning and QA feedback in retrospective sessions
• Proactively communicate potential road blocks/bottlenecks for the sprint to deliver on agreed timelines to Scrum master/Project management
• Update BSAs wif the project status and work along wif them to reach the business targets
• Create test cases wif the help of user stories and test scenarios provided by BSA’s and business users
• Involve in UAT testing on production environment
• Write and execute test cases in HP ALM for every sprint
• Automate test cases/sql scripts in parallel while testing for the sprint to ease regression testing
• Take ownership for the project timelines, quality and project deliverables
• Multitask different projects based on the business priority
• Provide KT and documentation to new hires and offshore teams as needed
• Primary onsite contact for one of the tracks (CCM individual subscriptions)
• Daily coordination wif offshore team to ensure the information is properly shared
• Excellent team player wif outstanding communication skills
• Work wif developers (Data Modelers/ETL engineers/BI developers) to understand the dynamically changing requirements and test scope as needed

Environment: SAP Data Services (ETL Tool), SAP business object, SAP BW, excel analysis, SAP HANA, Oracle, SQL Server, Tableau, Toad, HP ALM (Test cases, defects), Selenium RC, DS Automation scripts, Agile Methodology, Perforce Sr. Quality Engineer,

Confidential, Campbell, California

Responsibilities:

• Involved in daily standups to follow the agile methodology wif 2 week sprint sessions.
• Involved in UI testing for web storage console.
• Performed Database test running various SQL queries to check if data is populated as expected.
• Developed various test scenarios to test reports and database backup polices using Oracle SQL developer.
• Created and executed test cases for each story and bugs.
• Interacted wif development to understand/test the feature wif minimal documentation.

Environment: Storage Web application on Linux and Windows, Tomcat, LDAP, Data collectors for EMC Storage, TSM, NetBackup, etc. Java 1.7, Oracle 11g, Oracle SQL developer, Silk Test, Jenkins, Bugzilla 4.0.1, Test link 1.9.3, Agile methodologySr. Quality Assurance Engineer,

Confidential, Santa Clara, California

Responsibilities:

• QA: Designed and review Test plan based on the functional specs
• Developed and review test cases based on the software architecture for TEMPeffective bug reports
• Estimated the scope for iterations and STCs build for any major release, hotfixes over multiple platforms
• Performed end to end Adhoc testing of the Flexnet Suite of products and test critical customer committed features and create test cases in QC as required
• Created and executed Junit test cases using Eclipse connecting to the source in Perforce
• Performed Client - Server API testing in Java and C++, webservices testing using SoapUI
• Database testing for reporting functionality using SQL queries
• Involved in automating the test cases for previous release features to help regression testing
• Reviewed the POC and assisted the team on automation framework using Selenium IDE.
• Security testing on the web based applications using White Hat and Skip fish tool
• Engineering: Primary “go-to” person for any process, technical or customer related issues
• Investigate functional issues and provide steps to Engineering to quickly isolate root cause
• Off Shore: Manage offshore team to develop processes, improve testing quality and efficiency
• Plan goals, workload distribution, review test plans / test cases in QC, to guide off shore teams
• Review all documents and release notes for major release to provide feedback to the tech writer
• Product Management: Interface wif Product Management for all necessary and timely updates
• Evaluate bug reports, assess user impact to schedule fixes for next cycle or next major release
• Primary resource to provide the release readiness checks; upload all the final binaries to the production server and the download locations
• Primary QA interface during critical technical customer issues, escalation, hotfixes

Environment: C/C++ Application (Server/client), Java application (web based), ALL OS Platforms, SQL Server 2008, Oracle 11g, Eclipse, SoapUI, Junit,, code coverage, EMMA, Jacoco, QTP, Selenium IDE, Pivotal, QC, waterfall/agile methodology Escalation Engineer/Principal technical Support Engineer,

Confidential, Santa Clara, California

Responsibilities:

• Single point of contact for all software escalation issues involving Flexnet products
• Dedicated Technical Account Manager for Citrix, ESRI, Tableau, Atrenta etc
• Worked closely wif the sales during POC deployments
• Delivered solutions to GCS during the custom implementations by identifying and isolating the root cause
• Supported deployments that recently moved from GCS deployments into support
• Collaborated wif Engineering to identify product bugs by replicating issues in house in Pivotal CRM system
• Acted as a QA point person during beta releases and hotfixes for specific issues
• Developed KBs using Kgap terms in Knova
• Mentored, trained and guided the first and second line engineers during issue resolution as well as New version releases
• Single point of contact for selected few customers during critical issues
• Work wif Orders/renewal department to enhance license renewals and sales
• Tested Pegasus(Pivotal) the new Case Management tool to log cases and bugs etc
• Trained new hires wif the support process and delivered Technical sessions on the products we support

Senior Support Engineer,

Confidential, Santa Clara, California

Responsibilities:

• Verified customer contract via phone, email and e-service and opened incidents as per the severity and contract
• Resolved technical problems for FlexNet Publisher, Flexnet Operations and Flexnet Manager
• Performed QA testing, developed documentation during the new product release
• Participated in Task force for Flexnet publisher, Flexnet Operations and Flexnet Manager
• Tested ‘Pegasus’ the new Case Management tool to log cases and bugs etc
• Trained engineers wif the support process and delivered technical deep dive sessions
• Mentored and guided support engineers during technical problem resolution
• Proactively discussed current active issues wif Engineering for quicker resolution
• Developed noledge base articles
• Worked wif Escalation teams to resolve critical issues and better understand new features

SAS Technical Support Engineer,

Confidential, Newark, California

Responsibilities:

• Dedicated SAS engineer for top revenue generating customer.
• Interacted wif individuals across organizations to drive quicker technical issue resolution.
• Engineered creative noledge management techniques to enhance customer experience.
• Actively reviewed open Radiance Cases and drive towards timely resolution.