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Epic Go-live Support Analyst Resume

SUMMARY

  • A results - oriented professional with more than 20 years of experience offering a unique combination of healthcare skills, project management and extensive training in Epic Ambulatory/Cadence/Prelude and ADT.

TECHNICAL SKILLS

  • MICROSOFT OFFICE
  • EMR
  • HIPPA
  • HEALTHCARE INFORMATION
  • CLINICAL EXPERIENCE (ONCOLOGY, PEDIATRICS, LONG TERM CARE)
  • CUSTOMER SERVICE
  • RESEARCH
  • EPIC PRELUDE/CADENCE/AMBULATORY/ADT

PROFESSIONAL EXPERIENCE

Confidential

Epic Go-Live Support Analyst

Responsibilities:

  • Provided support during their Epic clinical go-live to physicians and nurses
  • Assisted physicians on how to document using Smart Tools
  • Documented any end-user questions, system issues, or other topics related to training delivery
  • Assisted physicians on reviewing, writing and adding notes, using note writer, reviewing vital sins, medication reconciliation, pre-op consult, and post-operation admittance
  • Trained nurses on how to chart and obtain information
  • Assisted physicians and nurses with order entry, order sets, preference lists, and how to release held orders
  • Providing elbow support for my chart ADT/Prelude and Cadence Implementation during Go live.

Confidential

Epic Go- Live Support Analyst

Responsibilities:

  • Worked in EpicCare Ambulatory division
  • Assisted end-users with Ambulatory issues
  • Escalated issues to the command center using issue tickets
  • Provided 1-on-1 education and support for end users that were finding it difficult to adapt to the system.
  • Educated and assisted the physicians/nurses on how to document encounters, manage their In-basket, orders, preference list and efficient use of their Smartsets during go-live.
  • Monitored and supported end users in resolving issues with navigation, troubleshooting, orders, patient care and therapy plan information.
  • Assisted the scheduler to navigate through their work flow
  • Assisted the front desk clerk to register new, old and anonymous patient.
  • Assisted the clinician on how to instruct and register patient for my chart.

Confidential

Epic Go-Live Consultant

Responsibilities:

  • Trained/Supported hospital staff
  • Supported go-live staff
  • Provided problem resolution and end-user support
  • Supported end users during go-live by providing on-site support, working on issues and elevating appropriate issues in the areas of Scheduling, Registration & Billing (Cadence, Prelude & Resolute- HB, PB & PBB) for massive implementation.
  • Participated in meetings to report and analyze project progress and develop resolution strategies for issues reported by end users. Created tips and tricks tools such as a checklist of data elements required to meet meaningful use and billing needs.
  • Proactively troubleshoot workflow issues and reported any technical issue and other issues to command center in Inpatient, Cadence, Prelude, and Ambulatory.

Confidential

Epic Application Analyst

Responsibilities:

  • Provided elbow support and educated nurses on using MAR.
  • Prioritized reviews and responded to user requests, and participated in user meetings.
  • Assisted end users in creating their preference lists, and assisted in developing standardized workflows, and created physician specific Smartsets
  • Assisted clinicians to setup and utilize smart tools- smart set, smart phrase, and smart text.

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