SUMMARY:

• Highly motivated self - starter with extensive experience in Change Management, Software Quality Assurance, DevOps and Release Management.
• Experienced in Fire and Security, Financial, Retail, Medical,, Sales. ESB, Brokerage & Banking ERP AS400, SAP, Oracle, SalesForce.com, PeopleSoft., MDM, Seibel Trillium, BizTalk, Net, Marketo, VB, Service Power, MasterMind, Oracle Database applications & PowerBuilder.
• BizTalk Administration, IIS 7.5 and Microsoft System Administration. QAI Certified Test Manager (In progress)
• A Dale Carnage winner possessing excellent leadership and Quality Assurance Institute, presentation and communications skills in the software quality assurance arena.

TECHNICAL SKILLS:

• Oracle (iexpense, Perpetual Inventory, CRM, Finance) PeopleSoft (HR, Financials) BizTalk, ESB, BRE, VB, .Net, C++,, RFID, SQL, XML ASP, RPG, DB2, DCOM, DBMS, OLAP, UNIX, Windows R2008, Java, Compuware - Hyperstation, HP ALM 11.0, Quality Center 10.0, Testpartner, Reconcile, TrackRecord, Quick TestPro, Winrunner, Loadrunner, Silk Test, Silk Performer, Segue Silk Performer Visual Sourcesafe, PVCS and Starteam, Visio 2007, OLAP, DBMs, Remedy Microsoft Word, Microsoft PowerPoint, Excel, AS400, n-Tier, SQL,, Unix, TSO, MVS, VSE
• BizTalk 2010 -
• Windows R2 2008 -
• IIS 7.5 -
• Sixth Sigma
• Green Belt

PROFESSIONAL EXPERIENCE:

Confidential, Pompano Beach, Florida

Sr. Test Lead & Dev OPs - Lead BizTalk, SalesForce Integration, and Webservice Integration

Responsibilities:

• Hired, mentored and managed QA test team for 15M portfolio.
• Managed a staff of 10-20+ onsite/offshore (Bangalore, APAC, EMEA) System Integration Testers & UAT test resources.
• Implemented a Testing Center of Excellence Roadmap & SOP.
• Implemented HP ALM a full lifecycle QC tool. Utilizing Test Plan, Test Lab, Resource Management, Release Mgmt & Requirement Management modules
• Managed test process and test resources to meet project & release deliverables for SAP, Siebel, Sales Force.com, Salesforce app store applications integration, Marketo, Oracle, MDM, BizTalk, Trillium,and Vantive project, upgrades & releases. Projects utilized Agile, Waterfall, Hybrid methodologies
• Developed the QA test approach, test strategy and project plan for large project pipeline, small project & releases.
• Developed the test approach and test strategy.
• Responsible for the DEV, Pre-production &Test environment physical & virtual servers. DevOps team.
• Managed a staff of 5 onshore/ off-resource System Administrators responsible for maintaining, monitoring, configuring building releases for the deployment of QA Builds for .Net, ESB, IIS, Seibel, Integration, BizTalk, SharePoint and HP Quality Center applications. Responsible for 21 Servers. 5 within AWS Cloud
• Responsible for server maintenance, code deployment, OS patches, data refreshes. The development of deployment processes and code builds utilizing TFS, Power Shell, Jenkins and Puppet toolsets.
• Responsible for monitoring 21 servers for DEV & QA environments utilizing SCOM, Biztalk360, Windows 2008 R2 task manager & resource manager.
• Team responsible for triaging issues and assisting development team by obtaining and analyzing event viewer, server diagnostics and application log files.
• Certified in Saleforce.com CRM & Sales Modules, BizTalk Administration, IIS 7.5 and Microsoft System Administration.

Confidential, Boca Raton, Florida

Quality Assurance Manager & Test Architect

Responsibilities:

• Hired, mentored and managed QA test team for 40M portfolio.(Oracle, SalesForce, Seibel, Mastermind, TIP and Service Power)
• Managed a staff of 8 onsite/offshore System Integration Testers.
• Implemented a Testing Center of Excellence Roadmap & SOP for enterprise level implementations of SalesForce.com, Seibel Integration and GOTC Oracle applications.
• Implemented HP ALM a full lifecycle QC tool. Utilizing Test Plan, Test Lab, Resource Management, Release Mgmt & Requirement Management modules
• Managed test process and test resources to meet project & release deliverables for SalesForce, Sales Force mobility, Siebel, Salesforce app store applications integration, Oracle TCA, Oracle Project, Oracle Service Contracts, Oracle Order Managemnt, Oracle Financial modules, Master Mind Business & Monitoring, Service Power & Mobility applications (Service & Installation).
• Responsible for QA test approach & test strategy for projects, releases and upgrades.
• Built Test Automation team consisting of 2 resources utilizing HP Loadrunner.
• Architected Automation Test framework for Seibel & MasterMind Business
• Responsible for developing test plan, test estimates, and scenarios.
• Responsible for defect tracking & management of the defect queue.
• Responsible for Test reporting & dashboards.
• Responsible for PMO artifact audits and Goverannce to standards.
• Responsible for UAT coordination & planning with business stakeholders
• Certified in Saleforce.com CRM & Sales Modules, BizTalk Administration, IIS 7.5 and Microsoft System Administration.

Confidential, Miami, FL

Sr. Test Lead/SQA Architect

Responsibilities:

• Developed the Testing Center of Excellence.
• Developed QA program and architected the change management, problem management and release processes.
• Managed 5 onsite/3 offshore (Spain) Quality Assurance/Business Analyst.
• Coordinated large UAT efforts with 25 + multi-location users.
• Responsible for testing Medical .Net applications, e-business medical procurement applications, Oracle databases, data management, Microsoft Share Point services, and BizTalk Server 2010 applications.
• Build organization from the ground up, structuring a common process, reporting, hired, mentored, and project managed resources to meet project deliverables.
• Developed the test approach, test strategy and project plan WBS for an enterprise level medical insurance, adjuster & claims processing application and its integration into OCR and third party applications.
• In corporate HP Quality Center 9.0 and then 10.0 into the common process for requirements management, Test planning, test execution and defect tracking, resolution.
• Architected Test automation framework (Manual & Automated QTP)
• Created reporting dashboards for defects, requirements management, test execution and release rollouts
• Developed Change Management and Request management processes.
• Customized HP Quality Center to create a Change Management, Problem Management and a Request Management System with workflow, fields, lists, transition rules, security, roles and reporting.
• Develop SDLC with templates for each phase (Requirements, functional specifications, testing strategy, implementation strategy and rollback strategy).

Confidential, Deerfield Beach, FL

Sr. Test Lead

Responsibilities:

• Managed Team of 4 System Integration QA Analyst.
• Hired, mentored, and project managed test resources to meet project deliverables.
• Coordinated UAT with Business Subject Matter experts and managed the UAT processes.
• Developed the test approach, test strategy and overall project plan for multi-tracked project.
• Incorporated HP Quality Center into the common process for defect detection, defect tracking, test scenarios development, test planning and test execution, use case development, requirements, traceability matrix, test coverage and reporting.
• Responsible for test development oversight for e-business financial applications, .Net, AS400, Data Warehouse, BizTalk, SharePoint, Data Management and ADP applications,.
• Incorporated SOAPUI and Selenium into the test automation framework.
• Created HP Quality Center metric reporting dashboards for defects, test execution, projects and releases

Confidential, Delray, FL

Sr. Test Lead

Responsibilities:

• Managed a staff of 10 Offshore and 7 onsite Quality Assurance Analysts.
• Hired, mentored and managed test resources responsible for AS400, Customer Data Hub (CDH), Sales Management, Territory Management and Campaign Management Oracle e-business application suite and customized application extensions.
• Incorporated Mercury Quality Center into the common process for defect detection, defect tracking & resolution, test scenario development, test planning, test execution and reporting.
• Developed the test approach, test strategy, project plan WBS and resource management for each Oracle module.
• Responsible for the Test Execution plan for Link, System Integration testing and User Acceptance testing.
• Responsible for the Test Execution oversight for Link, System Integration testing and User Acceptance testing.
• Responsible for the Test Execution plan for Link, System Integration testing and User Acceptance Extension testing.
• Responsible for the Test Execution oversight for Link, System Integration testing and User Acceptance Extension testing.
• Responsible for testing the CDH data conversion and managing DBA test team created to develop queries to quantify transformation rules, counts and data integrity testing utilizing TOAD.
• Responsible for the development of the requirements validation matrix and the test script development for system, functional, integration and UAT testing. This including end-to-end test scenario development into Oracle Financials and Order Management.
• Developed the test automation framework requirements, approach and strategy for each module utilizing WinRunner, and LoadRunner
• Utilized Oracle Aim Methodology (MD30’s, MD40, MD50, MD60, MD70, TE10, TE20, TE30, TE40, TE50, CV10,CV20,CV30,CV40 & CV70’s ) structure that required structured templates for business requirements, functional design (extension), technical design Extension), conversion strategy, conversion data mapping, conversion data mapping, unit test cases, functional test cases, system integration test cases, user acceptance testing test cases, and test strategies.

Confidential, Boca Raton, FL

Quality Assurance Manager

Responsibilities:

• Supervised a staff of 8 Quality Analyst.
• Developed the Testing Center of Excellence.
• Hired, mentored, and project managed resources to meet CRM project deliverables for a e-business .Net, Java, Oracle database and C# applications..
• Created a Standard Operating Procedure (SOP), templates and processes. Built the organization from the ground up, structuring a common process for requirements management, test management, defect reporting, tracking and resolution.
• Incorporated Silk Test Suite into the common process for defect detection, tracking, resolution, test execution (Manual & Automated) and reporting purposes WBS.
• Developed the test approach, test strategy and test project plan.
• Organized requirements sessions
• Team responsible for the creation of use cases
• Team responsible for documentation &
• Created & tracked requirements

Confidential, Boca Raton, FL

Quality Assurance Manager

Responsibilities:

• Managed a staff of 13 (7 onsite & 6 offshore) Quality Assurance Analysts, a PVCS Version Control Administrator and a Test Director Administrator. Team responsible for the development of QA processes, Project Status reporting (300m project portfolio), Change management, Version Control, IT Governance model, SOX Internal Auditing, test automation (Test Director, WinRunner, LoadRunner), test case design, test execution, and defect tracking. Group responsible for coordinating the testing of new software programs, modifications, and patches. Supporting RFID, VB, C, C++, Confidential Metaframe, Oracle, SQL, Java, Business Objects, .Net, WebSphere, AS400, MVS, COBOL, DB2, CICS, RPG, C, XML ASP, LDAP, UNIX, Windows NT/2000 and Data Warehouse applications.
• Develop QA budgets, track performance against budgets, and plan and manage capital expenses.
• Developed the Quality Assurance charter within a Sixth Sigma framework. Taking a decentralized Quality Assurance process and maturing it to have a documented Standard Operating Plan, Service Level Agreements, Test Management Tools (Mercury Test Director/IT Governance), Reporting, Metrics, Test Automation and Performance testing.
• Responsible for the implementation of the department’s charter which included the development of Project Management & Quality Assurance testing methodologies and standards, defining test objectives, metrics, and strategic and tactical initiatives for maintenance, project releases, and business enterprise transformation projects (Oracle A/P, Oracle Field Procurement, Oracle Perpetual Inventory, Oracle IExpense and Financials). SEI CMM 3-4
• Trained Quality Analyst on the usage of Mercury Interactives Quick Test Pro, WinRunner, Load Runner and Test Director
• The Quality Assurance charter and The Standard Operating plan were engineered to be on a CMM level 3-4 and to be Sarbanes Oxley Compliant.
• Sarbanes Oxley Auditor for all IT deliverables (QA, Change Management, Version Control, etc)
• Worked in conjunction with Deliotte and Touche to ensure compliance and reporting.
• Developed the Performance/Load testing processes. Utilized Mercury Interactive LoadRunner Performance test tool. The performance test charter was to ensure business continuity, and to eliminate breakdowns as a result of slow performance.
• Ensured IT used data and statistical analysis to measure and improve the department’s operational performance by identifying and eliminating "defects" in the SDLC and service-related processes.
• Institutionalized the Aim Oracle methodology of prototyping, requirements, development, testing and implementation for Oracle Perpetual Inventory, Oracle IExpense, Field Procurement project implementations.
• Developed a formalized User Acceptance testing process as part of the Standard Operating Plan complete with process flows, inputs and outputs, role, responsibilities, templates and test metrics and defect management (Mercury Test Director).
• Developed the IT Governance process model and policy, including the structure of gate reviews, the scope change process, issue escalation process, and approval processes for the Project Management Office and its steering committees.

Confidential, Fort Lauderdale, FL

Quality Assurance Manager

Responsibilities:

• Managed a staff of 17 Quality Assurance Analysts Fulltime/Contractors.
• Hired, mentored and managed test resources responsible for PeopleSoft Front office, PeopleSoft Human Resources, PeopleSoft Financials, PeopleSoft e-Recruit, .Net, Data Warehouse, OS Patches and WebSphere applications.
• Developed Automation framework utilizing Rational Robot, RFT and Performance. 3 Fulltime FTE’s.
• Developed the Testing Center of Excellence.
• Developed test approach, test strategy and project plan for large project pipeline, small projects and releases.
• Developed WBS & test estimates and resource allocation for DEV, SIT and UAT testing utilizing Microsoft Project.
• Develop QA forecast and budget, tracked performance against budgets\ expenses. performance.
• Ensured IT used data and statistical analysis to measure and improve the department’s operational performance by identifying and eliminating "defects" in the SDLC and service-related processes.
• Institutionalized the Agile/Scrum methodology of prototyping, requirements, development, testing and implementation for PeopleSoft Recruiters Workbench and other PeopleSoft front Office implementations.
• Developed a formalized User Acceptance testing process as part of the Standard Operating Plan complete with process flows, inputs and outputs, role, responsibilities, templates and test metrics and defect management (Rational ClearQuest).
• Developed the IT Governance process model and policy, including the structure of gate reviews, the scope change process, issue escalation process, and approval processes for the Project Management Office and its steering committees.

Confidential, Miami, FL

Quality Assurance Manager /Change Management

Responsibilities:

• Initiated start-up of Quality Assurance Department.
• Develop budgets, track performance against budgets, and plan and manage capital expenses
• Built the QA team consisting of QA Analysts and Change Control Analysts.
• Instituted TQM processes in the development, deployment and maintenance of systems and processes.
• Utilized Client Server applications, Oracle applications, Web applications, CGI, Java, HTML, XML, C++, Visual Basic, DB2, Remedy, OLAP, UNIX and Windows NT.
• Responsible for developing manuals, standards and procedures for the Company's Quality Assurance and Change Management initiative.
• Worked with existing SDLC to ensure conformity with the new QA Processes.
• Performed activities to automate the test and change management including reviewing, evaluating and negotiating the purchasing and licensing of software.
• Reviewed tools including: Mercury Interactive - WinRunner, LoadRunner, Astra, TestDirector, PVCS, VM Lib and OS Migrator.