SUMMARY:

• Senior Project Manager with effective program implementation skills that has provided 25% - 40% production quality improvements while streamlining organizational structures.
• Budget responsibilities where budgetary efficiencies included reductions of more than 35% without reduction in personnel.
• Experienced in evaluating project teams from the ground up and restructuring existing programs in both matrix and functional resource organizations including off-shore development and quality organizations.
• As a Quality Engineer, implemented Quality Best Practices that encompassed statistical analysis, program implementation, project coordination, Cost Benefit Analysis, and program implementations.
• Established organizational processes.
• Possess broad knowledge in Systems Development Life Cycle methodologies within Financial, Banking, Human Resources, Healthcare, Medicaid, Commercial Insurance, Telecommunication, and Government programs.
• Technologies spanned Web-Based, Client-Server, Commercial-off-the-Shelf, and Hosted environments.
• Experience in managing complex migration and integration software projects where 3 rd Party Vendor management was required for success.

CORE COMPETENCIES:

• Project Management
• Clinical EMR Applications
• SAP ALMS/Peoplesoft
• Business Requirements
• Change Management
• Systems Development Life Cycle
• Financial Applications
• IVR Systems Implementation
• Corporation Audit Programs
• Human Resources
• Regulatory Environments
• Cost Benefit Analysis
• Mentoring/Team Building
• RFP/RFI/SOW . HPQC/TFS
• Insurance (Commercial)
• Agile/Waterfall
• User Acceptance Test (UAT)

PROFESSIONAL EXPERIENCE:

Confidential

Enterprise Quality Assurance Manager

Responsibilities:

• Built the Enterprise Systems Group QA organization - supporting over 20,000 kiosk worldwide
• Established sound QA practices
• Managed the Change Control Board and associated practices
• Supported internal company applications: Finance, Human Resources, Warehouse, Purchasing, Time Tracking, and back-end Great Plains applications
• Managed data center migration to Confidential - included over 200 servers and 1000 applications
• Managed the SAP implementation for Confidential - included ECC, CRM and Warehouse
• Management systems - coordinated User Acceptance Test for all projects.
• Implemented the Confidential Project Management methodology

Technologies:

• Agile Scrum methodology
• SAP - ALCM methodology; TFS/HPQC and Solutions Manager
• .Net, C#, and Java

Confidential

Sr. Systems Analyst

Responsibilities:

• In charge of managing all process and changes to the Misys Electronic Medical Records (EMR) system.
• This responsibility encompasses all area of the clinical operations using the EMR. Provide systems analysis and consulting to physicians, nursing staff, and residences using the EMR system.
• Extensively involved with the on-going implementation of integrated systems that include the implementation of ICD-9 procedures.
• Provide all areas (clinical, mental health, chemical dependency, dental, and diabetes) with in-depth system analysis and process implementation.
• In charge of the Change Control Board that provides guidance to the template and process change to the EMR.
• Managed the contract negotiations for 3 rd party vendors supporting our program initiatives.

Technical environments include: Citrix, Windows, Mysis EMR, Accu-Check, and Lab systems.

Confidential

Sr. Project Manager

Responsibilities:

• In charge of managing projects conversions from existing legacy financial processes to new 3rd party vendor products - cost benefit analysis, extensive process mapping and gap analysis with changes to 43 backend financial applications implemented nationwide. Projects Included:
• Mutual Fund Platform - providing real-time purchase and control of mutual funds.
• Wall Street Concepts Tax Software - providing on-line tax information to clients worldwide.
• Real-Time Quotes - providing on-line stock quotes for clients worldwide.
• Projects spanned 8 months; a budget of $3M; with 25,000 resource hours through complete lifecycle.
• Responsible for project Charter, Cost Analysis, Earned Value, and Cost/Schedule tracking of projects.
• Managed the contract negotiations for 3 rd party vendors supporting our program initiatives.
• Projects are high volume Web transaction processing some exceeding peaks of 160,000/day.

Technical environments include: SharePoint, .NET, HTML, Java, SQL Server, and Web technologies.

Confidential

Program Manager, PMO

Responsibilities:

• Implemented the first Program Management Office (PMO) encompassing the enhancement of business processes through collaboration between Marketing, Program Management, Product Management, Business Development, and Quality Assurance.
• Introduced project management processes that reduced production level issues by 25%.
• Delivered the 2008 Tax Project spanned 6 months; a budget of $2.3M; with 15,000 resource hours.
• Responsible for Brand Management for all marketing initiatives on product deliveries.
• Implemented Agile - Iterative methodology for the 2008 Tax project.
• Mentored teams on Project Management Life Cycle methodologies while streamlining processes.

Technical environments included: SharePoint, .NET, Windows, and Access technologies.

Confidential

Director, Project Quality

Responsibilities:

• Provide Insurance Agency software and Professional Services that encompassed the development and deployment of broad insurance capabilities to single source agencies nationwide.
• Established Quality Assurance and Project Management practices to company organizations.
• Introduced quality methods that increased production quality by 60%, project coverage by 40%, product coverage increased from 1 product to 5 products while reducing Project budget of $4M by 35%.
• Responsible for the pre and post Project Audits for all 3 rd party vendor organizations.
• Managed the contract negotiations and associated Statement of Work for external vendors.
• Key project the first year was conversion of all legacy applications to .NET with SQL Server platform.
• Gap Analysis and Data Mapping included:
• 93 feature areas
• 19,000 resource hours including 7 off-shore personnel
• 13 month duration
• $2M budget
• Project requirements were gained through site visits and extensive work sessions.
• Implemented PeopleSoft HRMS.

Project tools: PeopleSoft, Rational Functional Tester, Mercury Test Director (Quality Center), MS Project, Excel, and Visual Studio Team System (VSTS)/Team Foundation Server (TFS).

Technical environments include: SharePoint, .NET, Windows, Oracle, and Web technologies.

Confidential

Director, Quality

Responsibilities:

• Provided Electronic Medical Records hosted and in-network location based services and Professional Services for Healthcare Systems Statewide.
• Primary focus was on Medicaid services.
• Implemented process enhancements which resulted in a 35% reduction of defects from the field.
• Budgetary responsibilities were $3M for the first year; reduced to $1.25M with no resource impact.
• Responsible for the integration of Healthcare Management Systems with 3rd Party Vendors.

Technical environments included: Java, Windows, Oracle, and Web technologies.

Confidential

Technical Manager of Development Services

Responsibilities:

• Responsible for implementation of process improvement for Confidential products at the Redmond facility.
• Managed the ISO Process Audit Team that implemented a structured ISO 9000 program.
• Implemented common tools for Confidential (e.g. issues tracking, requirements and case management).
• Developed tools that integrated Project Management, Development, Test, and Quality processes.
• Technical environments included UNIX/Windows using C++, Java, and HTML.