OBJECTIVE:

Obtain a stable, challenging position that utilizes my analytical and leadership skills.

SUMMARY:

• 17 years of experience working in the QA and BA aspects of the healthcare,insurance, IT and financial industries; expertise in benefit - mapping, HIPAA compliance, 3rd party/commercial card processing and data analysis
• 14 years of business (systems) analysis-experience: writing business requirements, SOPs, desk procedures, creating business rules, process flowsuser stories, wire-frames change requests, security-testing and data-mapping; implementation-analysis, risk assessments, gap analysis
• 12 years of QA and testing experience re: UAT, SIT, Cloud, Penetration, Performance, BI-Business Intelligence...Smoke, Cloud, Black Box and Regression testing...Defect Triage and Resolution via Business Objects, Teradata and Data Warehouse (tools)
• 11 years of technical writing experience; including traceability matrices, project plans, Defect Management Plans, SOPs, training manuals.
• 5 years of Manager and Project Management experience: coordinating team efforts, setting objectives and deadlines for a project SDLC; HEDIS & EDI configuration and coding: facilitating status calls and generating reports for stakeholders
• Proficient at analytical and testing duties from initial-stages through implementation throughout SDLC; delegating tasks, leading resources/staff, meeting with--and providing status reports for clients and stakeholders:
• Expertise at determining project goals, web and android test planning and monitoring; defining in and out of scope objectives, project deadlines, test stages, facilitating progress/status meetings with stakeholders and determining report frequency.
• Extensive and proficient knowledge of how to analyze, configure and test data of various types using MS Office, MS Project, SQL, XML, ClearQuest, Quality Center/Test Director, RQM, QTP, Rational, Oracle, ALM, QNXT, SharePoint, AgileWaterfall and SMART methodologies.

EMPLOYMENT HISTORY:

Confidential

BA-QA Lead

Responsibilities:

• Lead and coordinate test efforts for every project amongst onsite and offshore staff: write test plans, business requirements, user-stories, wire-frames, test requirements (UAT test criteria) and functional test cases for each software project.
• Perform QNXT, EDI, RHIS and HEDIS configuration and testing for different states.
• Document project utcomes, identify risks and downstream effects…log change requests and defects via MS Project, Oracle, Quality Center and SharePoint. Note project milestones and QA outcomes via Test Director, HP, and ALM. Train junior analysts, delegate tasks to resources to assure full coverage of all aspects of the project by established deadlines. Generate progress reports and defect logs for stakeholders onsite as well as remote, via conference call and WebEx.

Confidential

Sr. Quality Analyst

Responsibilities:

• Wrote business rules, business requirements, wire-frames, flow charts, test plans, test cases and defect-handlingprocesses for all healthcare and IT projects.
• Wrote training procedures and requirements manually (via MS Office) and automated tools.
• Employed RHIA and HEDIS coding skills and SixSigma practices while creating medical claims for test purposes and conducting internal audits.
• Coordinated UAT and Cloud Test efforts using HP, SQL, Test Director, and Rational. Ran queries and analyzed data trends to identify risks via Data Warehouse, Confidential WebSphere using Agile methodologies.

Confidential

QA Manager

Responsibilities:

• Managed test planning onsite and offshore for various financial and insurance clients.
• Wrote test plans, business rules and test requirements for all projects...participated in test execution efforts-manually & automated for UAT, functional, regression and performance testingfor projects related to medical and benefit-handling-HEDIS and AMA coding specifically; financial clients' merchant card and 3rd party-billing software upgrades.
• Android and application analysis (using Rational, HP, PeopleSoft, VTS and Quality Center). Other duties as assigned.

Confidential

Senior Business Analyst

Responsibilities:

• Gathered data and wrote documentation related to software and configuration updates per project.
• Wrote test cases, test plans, business requirements and project goals for projects- including UAT, SIT, Smoke/Cloud and Performance testing-objectives.
• Identified and tracked defects, implemented change- requests...tested applications, websites and software upgrades manually as well as through Quality Center, Oracle, and HP; employed RHIA & HEDIS coding skills while creating medical claims for test purposes and for conducting internal audits.
• Configured updates to software, trained staff post-implementation and wrote desk procedures per HIPAA compliance. compliance.

Confidential

Senior Business & Test Analyst

Responsibilities:

• wrote test and business-requirements for various software projects; made configuration updates to databases, analyzed data trends for commercial card and IVR-related projects.
• Wrote and executed test scenarios, tracked defects: delegated testing duties to team of analysts...assisted with (UAT, Smoke, Cloud & Penetration) test-execution, bug-tracking & resolution via RQM, Business Rules, PeopleSoft, Trizetto, CISCO and Oracle.