Server Support Specialist Resume

SUMMARY

Energetic, intuitive technical professional with over 20 years of diverse and dynamic experience with Fortune 500 companies performing information technology systems design and implementation, Help Desk troubleshooting and resolution, technical instruction and education of employees.
Talents include server administration, desktop support, software training and implementation, smart house design and installation, B2B sales and consulting, management and supervisory experience, time management skills.

TECHNICAL SKILLS

Active Directory, Microsoft RSAT, MS Exchange, MS Office 97 - 2007 (Word, Excel, Power Point, Messenger, Entourage, Document Connection), MS Office Mac Edition, Remedy, Vanguard, HP OARS, Lotus Domino, Lotus SmartSuite
Lotus Notes, Lotus Approach, MS Access, MS SQL, VM Ware, VB Script, Citrix Server 6.0, McAfee AV, Norton AV, Web Sense, Malware Bytes, McAfee VPN, Verizon VPN, Team Viewer VPN, Adobe CS4 Master Collection
Adobe Acrobat Pro, Adobe Photoshop, Adobe Illustrator, Adobe Bridge, Adobe Dreamweaver, Adobe Flash, Adobe In Design, iWork 09, Suite iLife 09 Suite, MS Project, MS SharePoint, Google Cloud Services, FTP, IMAP, POP, SMTP, Server/Client account management
Tivoli Storage Manager, Novell Console Manager, Tivoli Storage Manager, Tivoli Server Automation, Crystal Enterprise .via SOAP

PROFESSIONAL EXPERIENCE

Confidential

Server Support Specialist

Responsibilities:

Administered nationwide network of HP/Compaq server farms utilizing RSAT for diagnoses and troubleshooting OS malfunctions, patch management and preventive maintenance
Server Administrator for Windows 2003, 2008 and Linux Redhat Server operating systems
Utilized HP OARS for hardware malfunction/resolution to source correct part numbers for servers, desktops, drive arrays, tape libraries
Deployed and advised network of field technicians for proper troubleshooting and diagnoses of server, desktop, printer and peripheral malfunctions
Provided technical support for POS systems, PLCB wine kiosks, cash registers, receipt printers, security keypads and credit card terminals
Utilized proprietary in-house ticketing system for tracking and follow up on cases generated by ACD call system
Generated monthly reports on case resolution, FCR percentages, open cases, parts and shipping costs and asset management
Trained new hires on products and procedures on resolution techniques to boost FCR percentages, product knowledge, software deployment and patch management
Utilized Crystal Enterprises via SOAP for .NET applications for generating reports
Utilized IBM Tivoli Storage Manager for backup solutions and monitoring

Confidential

Domain Administrator

Responsibilities:

Administered statewide computer network frr the Dept of Revenue
Managed Active Directory, .NET, SMS, SUS client rollouts
Provided onsite technical support for desktops and peripherals
Utilized Remedy and ACD system for diagnoses and resolution, follow up and escalation
Provided technical support for Windows XP Pro, Windows 7 Enterprise, Office 2003 & 2007, AS/400, Multsess, VPN and SmartBoard presentation
Administered and deployed Citryx Presentation Server v4.5-6.0 and VMware ESX/vShpere
Deployed standard desktop images onsite and remotely via Remote Desktop
Utilized and administered Tivoli Storage Manager for daily backups across CWOPA domain
Utilized Crystal Reports for asset management and .NET administration

Confidential

Systems Administrator

Responsibilities:

Administered 2,000 node network for international airline
Domain Administrator for Novell, Windows NT v4.0, 2000 & 2003 Server with Active Directory and Console Manager
Deployed internet security policy for servers and clients with WebSense
Deployed and advised network of field technicians for proper troubleshooting and diagnoses of server, desktop, printer and peripheral malfunctions
Lotus SmartSuite administration; User account creation/deletion/upgrades utilizing Lotus Domino Server
Provided training and operation protocols for new hires
Utilized IBM Tivoli Storage Manager for server backup and monitoring processes
Utilized Remedy and ACD system for diagnoses and resolution, follow up and escalation

Confidential

Network Administrator

Responsibilities:

Domain/Network administrator for 250+ node network for non-profit agency subcontracted by the Commonwealth of PA
Designed, deployed and administered security policies
Administered patch management and deployment via SUS, SMS and .NET services across network
Utilized IBM Tivoli Backup Solutions for server backup and performance monitoring
Administered VoIP phone system with ACD
Provided onsite desktop, and peripheral technical support
Provided training for new hires on computer technology, business ethics, business English, phone protocols and ACD systems