SENIOR MANAGER Resume

SUMMARY:

Professional, result oriented senior - level Quality Assurance Test lead, with experience in leading diverse quality initiatives in Banking and Financial sector. Specialized in Executing and Managing QA teams, delivering large-scale QA Projects. Highly motivated, organized and detail-oriented with excellent communication and documentation skills.
Led testing projects related to banking and financial sector. Specialize in testing Card Payment processing platforms like First data and TSYS (TS2) and Authorization platform (HP nonstop/Tandem)
Proficient in gathering/testing project requirements in both Agile, Waterfall and hybrid environments
Researched, established, implemented, and improved QA infrastructure, test procedures, process, and quality standards in accordance with overall development and product releases.
Comprehensive Project and Vendor management skills leading onsite and offshore teams
Excellent leadership, organizational, interpersonal, and client-relationship skills.
Persuasive communicator capable of collaborating with vendors, cross-disciplinary teams, and senior executives alike to meet timelines, overcome challenges, and mitigate risk to ensure success in projects and daily operations.

TECHNICAL EXPERTISE:

IT Expertise: Managing Mainframe based card payment processing projects (First data and TSYS/TS2), AWS deployments, Testing web based applications, Testing API’s using Soap UI

Languages: Java, J2EE, VB, SQL.

Testing Tools: HP ALM, Splunk, Soap UI, Peoplesoft, MS Office, Version One, JIRA and XRAY

Database: DB2, SQL Server, Teradata

Certifications: PGDCA from CAT academy, Brain bench certified Project Manager.

PROFESSIONAL EXPERIENCE:

Confidential

SENIOR MANAGER

Responsibilities:

Lead a team of 25 onsite resources and help them in executing various agile projects.
Lead the teams to design and execute test plans, monitor test execution and delivery, develop comprehensive regression suites and deliver quality products.
Responsible for finding and introducing automation opportunities where ever possible.
Use PeopleSoft suite of applications (HCM, FMS, ESA, CRM and ELM) for performing budgeting, resource management, billing and other project management activities.
Planned and coordinated resource needs, worked with Vendor management for creating and defining SOW’s, SLA’s and contract extensions.
Executed fraud project individually from Requirement gathering to production implementation which saved Confidential $1.6 million in one week
Triage/research and manage research related to production questions and issues, answer not just queries but help in getting them fixed and released to production.
Provide on call support for production issues on a rotation basis, work on high severity production issues with support of leadership and vendor team.

Confidential

SENIOR MANAGER

Responsibilities:

Set up the entire onsite and offshore testing team in a period of 1.5 months.
Established, implemented, and improved QA infrastructure, test procedures, process, and quality standards in accordance with overall development and Conversion.
Together with offshore Test Program Manager, ensured that overall delivery was in line with Confidential expectation and the agreed upon Service Levels
First point of escalation and responsible for Risks and Issue management/mitigation
Worked cross-functionally with other managers to streamline operations (Agile Integration Team)
Led process improvement projects to reduce test times, integrate new tools and manage key tasks.
Led the team to develop one stop shop tool that used Excel Macros to condition the data that saved $1.72 million.
Worked with Payment Ops team to understand their day to day processes and helped them in automating 70% of their manual processes using excel macros and UFT

SENIOR ASSOCIATE

Confidential

Responsibilities:

Lead multiple teams that ranged as small as 3 QA members and as big as 8 QA members and supported in successfully executing various waterfall projects.
Was very well appreciated by clients on various occasions for successful delivery
Took various projects through whole SDLC successfully and delivered quality products on time

ASSOCIATE

Confidential

Responsibilities:

Worked in a different onsite offshore model that had Confidential and Confidential offshore instead of Confidential offshore, was a very different experience managing offshore resources.
Prepared Test plans, test strategies, performed execution, reported bugs using Enterprise defect management tools, supported UATV testing.

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