SUMMARY

• Fifteen years of Software Testing experience specialized in client/server, Mobile Apps and n - tier web Applications encompassing wide range of skill set, roles in software products & services along with Quality Assurance Testing Process with Automation Tools (Selenium, UFT) Expertise.
• Extensive experience with analysis, design of Manual and Automation(Selenium) Testing of Web and Mobile Apps for Telecom, Finance, Health Care, Logistics and Retail Domains including ERP applications.
• Strong Experience in working closely with Business, Development, Product Owners, stakeholders and Project Management teams.
• Strong Experience in working with multiple Scrum teams to ensure that the prioritized user stories included in each sprint from the Features/Product Backlogs are thoroughly tested for the product for use.
• Strong Experience in translating the user stories into test scenarios to cover both positive & negative functionality.
• Strong Experienced in performing Business functionality testing at various stages like Build verification, Integration, System, User interface, Performance and Regression.
• Strong Experience in identifying and automating the reusable test scenarios which can be executed as needed for Sprint, UAT testing and Regression after the code deployments.
• Strong experience in various phases of testing life cycles such as Sanity Testing, Functional Testing, GUI, Integration, User Acceptance Testing (UAT), Regression and Performance testing.
• Strong Experienced in Defect Triage, & following up with the development team for fixes to be fixed on Priority as per the User stories Acceptance criteria
• Strong Experience in Automation Scripting and automating the scenarios by writing End-to-End Scripts with the tools UFT (QTP) and Selenium WebDriver.
• Strong Experience in working on Automation Frameworks for Modular, Data-driven Framework, Keyword Driven Framework, Hybrid Driven Framework and Test NG Framework
• Good Experience in writing Database SQL queries and Rich experience in Web Services API, REST, SOAP and WSDL.
• Expert knowledge in Agile testing processes and extensive experience in preparing, enhancing and reviewing Programmed Test Approach, Functional Test Strategies and Test Plans.
• Experience in in Leading and Managing the Teams across the globe in Onshore/Offshore model. Handled multiple roles -Automation QA Lead, Test Analyst, Technical Associate, Senior Testing Engineer, and Software Engineer.
• Executed software projects in Mobile Testing, Manual, Automation and Performance testing for Telecom, Finance, Health Care, Logistics, eLearning and SAP technologies.
• Proven experience in Defect Management, preparation of Defect Metrics and Defect Reporting using tools like HP Quality Centre/ALM,JIRA, Bugzilla, Rational Team Concert and MS Excel
• Experience in preparing Test estimates, Traceability Matrix, Functional coverage Matrix, Test summary and Defect summary report for the Deliverables.
• Strong analytical and logical programming skills with a good understanding at conceptual level.
• Strong communication and interpersonal skills, self-motivated, team player quick learner technologies as required for new assignments with strong analytical and problem solving Skills.
• IBM Learnings completed on UFT, Selenium,BDD,Cucumber,RPA,TOSCA,Postman.Appium.

TECHNICAL SKILLS

Automation Tools: QTP 10.0,12.54, Selenium web driver 2,Load Runner

Scripting Languages: C #, C++, Java/J2EE,SQL

Automation Frame Works: Test NG, Keyword Driven frame work, Hybrid Framework and Data-driven Framework.

Technologies: .Net, SAP ERP,CRM, Java, Oracle Apps

O/S: Windows NT/2000 Server, UNIX, Linux, MAC.

Mobile App Testing: Android SDK, iOS Xcode,ipad Testing,Mobile Testing (iPhone,Tablet).

Technologies: HP Quality Center/ALM,Rally(Agile),REST, SOAP and WSDL, Visual Studio, VSS, SQL Navigator, JIRA, Rational Test Manager, Clear Case and Clear Quest,Nitro,Kibana To pull logs),TFS Team Foundation Server

ERP: SAP R/3,ECC 6.0,CRM,HR and exposure to Siebel.

Functional Modules: Telecom- Retail, Health Care, Finance, Logistics, Distribution/Logistics and eLearning.

PROFESSIONAL EXPERIENCE

Confidential

QA Lead

Responsibilities:

• Responsible for Web Testing, Mobile Testing and Automation Testing on Project Assignments for the QA track to our customer Sprint Network in the Telecom sector.
• Responsible in sprint planning by evaluating and estimating the QA efforts for the Critical and Impacted areas.
• Responsible in early story development and design sessions and translate the Business requirements into effective Test scenarios and Automation Test scripts for the GST Web applications.
• Responsible in Test case preparation and execution for critical and complex changes in UAT and report defects using Quality Center.
• Responsible in identifying, creating and execution of Automation Pack with Selenium Tool for UI testing, integration testing, functional testing, Black Box testing and regression testing for all the mobile Apps.
• Responsible in Debugging of issues related to automation scripts and framework, identify the root causes in conjunction with Business and developers.
• Performed manual and automated testing using Selenium, Java, and TestNG
• Responsible in Creation and execution of effective API web services validations using SOAP UI and check for the requests and responses logs in the Nitro and KibanaTool.
• Performed functional testing to identify various critical points in the application and automated it by using Selenium WebDriver on different modules of the Application.
• Responsible in performing the back-end validations for the Contracts, Customary Summary and Transaction Receipts by checking them in the SQL and in Sprint iCare Tool.
• Responsible in execution of Regression test suite automation for every Release of the Product and ensure enhancements and Bug fixes work as per the design.
• Responsible in Performing Security Testing using techniques like Authorization, Access control, Encryption, Decryption, data security, vulnerabilities for hacking, and session management on the Mobile Devices.
• Responsible in presenting the exploratory sessions with Business team and stake holders before the release to confirm accuracy and completeness of the features.
• Preparation of UAT Traceability Matrix, Test Estimation, Work Allocation and Reporting Production defects in the ITSM Service Now Tool and assign to the Production Support Team to fix it.
• Responsible for overall objectives and key deliverables for Mobile testing and responsible for quality control, project communications, risk assessment and escalation of critical issues.
• Responsible in leading defect management calls, risk assessment and escalation of critical issues to Stakeholders, Business teams, clients and Higher Management.
• Responsible to engage and work closely with specialty testing onshore and offshore resources and act as a single point of contact for all testing activities.
• Responsible to Manage Offshore Team, track their daily status and drive the team for On-time QA delivery.
• Responsible for effective communication between project team and the customer. Provide regular project status to the customer and Conclude QA cycles with QA Signoff and QA Test Summary.
• Establish Quality Procedure for the team and continuously monitor and audit to ensure team meets quality goals. Participated in Production support testing during the weekends.
• Key projects handled so far include BOPUIS (Buy online and pick up in stores), Direct Ship for Back ordered Smart Phone Mobile devices, Apple watch activations with Plans, BYOD (Bring your own device) BOGO offers (Buy one get one) and Coverage Maps, New Customer Credit checks for Prime, Corporate and Home Credit Customers.

Environment: Java, Mule, Angular JS, HTML, Selenium, Java Script, iOS xcode, Phone Gap, Docker unit, Jenkins, Mongo DB, Node JS, STS, SAOP UI, Mobile.

Confidential

QA Lead

Responsibilities:

• Responsible for Analysis and Understanding of Confidential business requirements from the stakeholders and develop test estimates to forecast the testing effort for each service request (SR)
• Responsible to work with business analysts and development teams to resolve requirement related queries raised by offshore team.
• Responsible for Estimation effort and plan the resource capacity for all the application teams. Provide HLE for the Mobile and Web testing and client server Projects to the client.
• Also responsible for converting automation scripts to new framework using Selenium WebDriver, Java and Testing.
• Responsible for Preparing test plans, test case authoring, review, execution, defect tracking and test results/metrics reporting.
• Developed and executed the test scripts with Selenium and Java.
• Developed test code in Java language using Eclipse IDE, Selenium
• Responsible for Test execution in line with the testing schedule and send status reports to Clients and higher Management.
• Tested the SAP CRM module using SYNC application.
• Responsible in Performing Recovery Testing and Security Testing (Authorization and access control) on the Mobile devices.
• Responsible to review and refine testing status and defect status reports and submit them to the Confidential QA Managers.
• Responsible to represent QA team on defect discussion meetings and provide support for user acceptance testing during the weekends
• Responsible in Designing & Implementing Test Automation Suites using Automation Tool QTP for all tests by Identifying and selecting the Critical and Impacted areas.
• Responsible for Designing and execution of reusable Automation test scripts for Regression pack with QTP Tool. Report on bugs and usability issues found during testing
• Responsible for performing daily day defect triage and reviewing defects with multiple development team and managing the defect thru its life cycle
• Generate RTC reports (Rational Team Concert workflow management tool) to make sure that team is well aligned to their Project delivery plans.
• Key projects handled so far include US Portal (Mobile), MyMRC, Market Edge, Wisdom, ITAM, ITSM, Service Now (Incident, Knowledge, Change management), QA Intake, AP Rewrite and ITS Portal.

Environment: .Net, Selenium, VB & UNIX, IDE, Java, C++, SAP, SharePoint.

Confidential

QA Lead

Responsibilities:

• Responsible for forecasting, estimation, design, execution and reporting for multi-channel applications Desktop, Web, Mobile app QA for project requirements our IBM US customer UPS.
• Responsible for analyzing the requirements during the analysis phase of project, design test strategy, test plan, test scenarios and Automation test cases for the QA Applications.
• Responsible for reviewing of test scenarios and test cases based on requirement traceability matrix. Manage and track project milestones for multiple application testing teams as per the TAC Model.
• Responsible for Test execution and Automation suit execution for the Application. Report defects in the defect tracking tool RTC and maintain test results evidence.
• Responsible for converting automation scripts to new framework using Selenium WebDriver, Java and Testing.
• Responsible to validate front-end and back-end Application connectivity using SQL queries.
• Responsible to conduct daily status review meetings with the offshore and onshore Team to track individual progress on the project and assist team in the TCAMS tool in Testing and resolving issues.
• Responsible to ensure that the content and structure of all Testing documents are well documented and maintained on SharePoint for the internal Audit from client.
• Responsible for documenting, planning, implementing, monitoring, and enforcing all processes and procedures of testing, are well established as per the standards defined by the IBM
• 09 Responsible to ensure that build cycles are accomplished on scheduled time and negotiate the build time lines with UPS Leads when there is down time in the applications.
• Responsible to provide sign offs for deliverables for each Enterprise Release.
• Responsible for effectively communicating quality practices to both technical and leadership teams through documentation, presentations, and verbal communications.
• I was responsible in handling key projects including Internet Shipping, UPS My Choice, Fuel Surcharge, Commit Time, Paperless invoice, ECS and IA.

Environment: .Net, VB & UNIX, Java, C++, QTP 12.0

Confidential

QA TEST ANALYST

Responsibilities:

• Responsible for Analysis, Design and prepare functional test specifications for the enhancements and customization of UK citizens Health care records for our British Telecom Client (NHS).
• Responsible for creation of Test Plan, Test Scenarios & Test Cases for Enhancements and Customizations expected in the core product.
• Responsible for Test execution on System & Integration Environment.
• Responsible to raise the defects identified during the Test execution in quality center. Defects entered were precisely communicated to the Project Management & Development Teams for fixing.
• Responsible for testing the registration services of the citizens and verify the same at the back end. Every request raised by the citizen, a response should be generated from the database
• Responsible to send the Daily Status Reports to Mastek & British Telecom Project Managers, Business Development Team and Clients.
• Responsible to work closely with the development team in getting fixes for the defects that have been in open status.
• Responsible for supporting the UAT activities till the product was successfully signed off deployed in production.
• Responsible to prepare the Lessons Learned after project completion.
• Responsible to participate in the Weekly Status call scheduled between the client, project management teams, development teams & end users.
• Key projects handled so far include SPINE (MHS, PDS, TMS, TES, ETP, VPD, PPD, CSA, DSA, PSIS, SDS, EPR, ERS and ACF) subsystems.

Environment: VB, Java, UNIX, SQL, Web Sphere, Web Logic.