SUMMARY

• Have 15+ years of professional IT experience handling various business critical roles such as lead process consultant in quality, pre - sales consultant in performance testing, lead service management and project lead across various industry units such as ERP, Retail, Telecom, Airline Insurance (Property & Casualty Insurance), Banking & Finance and Oil & Gas.
• Managing and regulating testing processes and standards across the projects and coordinating with all stakeholders involved in the project
• Managed global technical resource handling, including strategic test planning and estimation.
• Governed the testing standards in all phases of the project, influencing all parties, i.e. project managers, to conform to those standards and manage the client relationship with respect to all testing matters
• As a Lead process consultant handled 2 projects with banking customers and lead a team of more than 10 people, mainly into process optimisation, process deployment, quality improvement and training.
• As a pre-sale’s consultant in performance testing, key responsibilities include submitting proposals, responding to RFP, RFI
• As a project lead handled 2 projects on quality optimization mainly in banking sector. The key responsibility is to engage automation testing, performance testing, quality gates procedure and quality assessment. This work includes a complete team management and quality improvement.
• Possess excellent ability in handling International customer. All the above roles are played with various customer at the customer locations across the globe
• Strong experience working in Software Development Life Cycle (SDLC) using various methodologies including Agile, Scrum Process, Waterfall.
• Experiencing obtaining requirements from business users and subject matter experts, reviewing business priorities, and/or analyzing options and risks.
• Ability to interface directly with Senior Business Stakeholders and LOB users.
• Ability to work with cross-functional teams and interact effectively with multiple levels of management.
• Ability to execute against tight deadlines, works with minimum supervision, flexible, organize and prioritize work.
• Expert ability to manage multiple tasks, changing priorities and circumstances.
• Ability to successfully manage multiple deadlines, multiple projects and multiple locations effectively through a combination of business and cross-functional departments.
• Used Microsoft Project Plan for project planning, project management and reporting.
• Ability to adapt to new technologies and applications
• Hands on experience with Services Oriented Architecture (SOA) (SOAP, MQ)
• Hands on experience in Integration testing in a very large enterprise
• Proficient in Structured Query Language (SQL).
• Exposure to ETL process using BI Tools
• Hands-on experience in web services testing using standards like XML, WSDL, SOAP and Java Message Service.
• Hands on e-commerce application testing (Seibel CRM, Oracle (CCB) and other custom-built Payment & Billing systems/Modules)
• Hands on Performance Testing (Using Load runner)
• Experience in Selenium Web Driver
• Exposure to micro focus UFT
• Exposure to IBM Enterprise Service Bus (ESB) tool and set of protocol (API) used in.
• Worked in testing proposal for various clients including few government projects.
• Engaged in end to end testing proposal for United Kingdom government project (Home office - Disclosure and Barring services (DBS))
• Played a vital role in seamless migration of existing legacy systems to new Web/ Java applet / CRM applications which had significant enhancements from old system and included state of new features
• Ability to work collaboratively with Business, Development and Production Support to best optimization of time and resources to improve end user experience and enhance customer delight.

TECHNICAL SKILLS

• Automation (Selenium WebDriver Java), Ranorex (C#), Module Lead, Test Lead, Performance Test Lead
• Oil and Gas, Health Care, Sage Pro (ERP), Amadeus, Sabre (Ticketing Tools), Web Logic, Oracle, CRM, SAP (Pay role), Bank (core functionality, loan management), Investment Banking
• Visual Basic (VB), SQL, C, C++, Java (Basic)
• XML, HTML, VB Script, Java, JavaScript
• Oracle, MS SQL Server and MS Access
• Dev Eye, Remedy, HP Quality Centre, HP ALM, Load Runner and Automation QTP, Selenium, Ranorex. IBM ESB (SOA), IBM WSC, putty
• Pre-sales consulting, Quality Process Consulting
• Handled team size of 25

PROFESSIONAL EXPERIENCE

Confidential, Houston, Texas

Software Verification Engineer

Responsibilities:

• Debugging and testing programs using the knowledge of various software languages and tools
• Develop and test the automation testcases using automation tool
• Develop Test scripts using Ranorex tool
• Make sure test cases are running without any issues in CI/CD environment
• Debugging test cases
• Testing the complete business process flow of the application which developed in house
• Analysing various system requirements, data flow charts, design and testing of various modules of

Environment: Mobile App platform, SQL Server, Tortoise SVN.

Confidential, Houston, Texas

Lead QA Consultant

Responsibilities:

• Testing the complete business flow of the application which developed in house.
• Conduct performance testing using load runner tool for the in house developed application.
• Exercising software development experience in reporting development status and presenting innovative ideas to the management during Project Design meetings
• Analysing various system requirements, data flow charts, design and testing of various modules of software applications.
• Verify the data field values at SQL data base.
• Sending reports to clients using SQL queries.
• Make sure the system integration works fine without any breakout
• Coordinate with the systems in case of failure.
• Onshore offshore coordination
• Requirements gathering
• Coordinate/clarify the requirements with developers.
• Testing WSDL files (SOAP Messages) using SOAP UI.
• Testing REST API using Postman & Swagger.
• Test case automation using Selenium WebDriver

Environment: IBM BPM Platform, SQL Server, TFS (Team Foundation Server)

Confidential

QA Process Consultant (Project Lead)

Responsibilities:

• Responsible for successful quality transformation of total test quality methods and practices.
• The process improvement and transformations are adhering to ISO standards
• Manage the existing QA methods & practices and benchmark the current quality and test capabilities.
• Provide the solution on industry leading practices and road maps for QA process improvements and methods.
• Managing and regulating testing processes and standards across the projects and coordinating with all stakeholders involved in the project
• Managed global technical resource handling, including strategic test planning and estimation.
• Governed the testing standards in all phases of the project, influencing all parties, i.e. project managers, to conform to those standards and manage the client relationship with respect to all testing matters
• The quality improvement based on the industry standard quality guidelines and procedure (GXP)
• Organize the kick-off meeting
• To guide the customers to a more optimized and efficient set of software quality factory practices that includes ongoing continuous improvement
• Define the QA process improvement Plan
• Assist the team in development of the test process model, test process maps, test change process using automation tool RFT, performance tool RPT etc...
• Assist the team in identification and evaluation of test process
• Assist the team in setting the priorities of test process improvement
• Ensure that test process improvement objectives, specific goals, measures and metrics are established
• Assist in guidance and support to the team throughout the entire test process improvement project
• Advise and manage customers in terms of QA deliverables, Tool deliverables (Automation scripting, Performance scripting, Framework, training) and implementing testing methodology and tools.
• Engaged in performance testing activities using RPT tool (Web-services testing)
• Engaged in Migration, Implementation and Configuration changes in Test Management tool (RQM)
• Engaged in Corrective and Preventive measures in test process
• Engaged in defining the hierarchal QA steam structure in RQM tool
• Maintained the end to end traceability of QA activity using RQM tool
• Engaged in reports on regular status to the senior management team
• Works as an integrated member of other stakeholder team.
• Responsible for providing complete end to end guidance to the team on implementing the QA process.
• Exposure to Mobile Application (iOS, Android) testing
• Engaged in new proposal on Big Data testing
• Engaged in new proposal on Mobile Test Lab
• Engaged in Test Data management
• Engaged in Sales Force.com and Sales In Front (SIF) Application tool learning (Voluntary activity)

Environment: Microsoft Windows 2000, SQL, Microsoft Project Plan, Microsoft Visio, Web services, IBM ALM, IBM Rational tools (RFT, RPT & RQM), Big Data Analysis