SUMMARY:

• Seasoned IT expert with more than 12 years of Quality Assurance Lead experience in a fast - paced distribution environment with strong analytical and statistical skills to identify, capture, analyze, and report critical process metrics and key performance data
• Managed QA teams across projects at offshore and onsite locations.
• Experience in cross functional projects using Waterfall and Agile.
• Experience in multiple industries, including services, healthcare, financial services, hospitality and commercial banking.
• Excellent working knowledge of software development lifecycle, including analysis, design, development, testing and implementation of software applications.
• Performed cross-team s for QA team to improve the productivity
• Experienced in Warehouse testing with inbound- outbound processes through conveyor belts, check-in/return processes, and Inventory Management/picking from KIVA.
• Functional, Data Warehouse and Web based Applications Testing
• Extensive experience in QA processes and methodologies.
• Proficient at organizing, multi-tasking, communication and adapting to changing priorities.

TECHNICAL SKILLS:

Microsoft: Word, Excel, PowerPoint, Paint, Snagit, Outlook, Microsoft Teams, Sharepoint

QA tools: Silk, Jira, Zephyr, Trello, TFS, Optimal Trace, CARS, Selenium Webdriver

BI tools: Power BI

RDBMS: SQL Server (2000,2005, 2017)

Protocols: HTTP, TCP/IP, SMTP, FTP, SOAP

Modeling Related: MS Visio MS Office, UML, Use Case approach

Environment: /Platforms/OS: WebSphere Commerce v7, v9, C#, Sterling OMS, WMS

PROFESSIONAL EXPERIENCE:

Quality Assurance Lead,

Confidential, IL

Responsibilities:

• Successfully led the Follett Virtual Campus Bulk Ordering project that helped Follett customers to process the bulk ordering and ship text books in an efficient manner from the warehouse, which helped in the expansion of the lucrative/high sell-through FVC bulk order business
• Formulated the test Strategy/Plan, worked closely with the business owners to create test specifications and built test scenarios to rigorously test product functionality in terms of end to end perspective and investigate all potential product test failures.
• Tested the bulk fulfillment of orders via Follett’s warehouse which utilized Kiva robots in the replenishment of books in cartons/containers to active picking for order fulfilment using automated conveyor controls.
• Collaborated with product owner / business team on user stories to derive the test cases and ensured that project testing covered all functional areas.
• Managed relationships with internal and external resources including reporting results and disseminating responses.
• Test estimation, project proposal creation, planning and execution for project releases.
• Offshore calls and coordination with resources, knowledge transfer of applications.
• Improved productivity by streamlining regression Suite for Order fulfilment process.
• Provided daily Test metrics to CIO, VP, stakeholders and Directors showing project status and defect analysis.
• Effective reporting and documentation to business and engineering stakeholders.
• Mentored a testing team on various applications as well as the processes and the methodologies.
• Communicated any schedule conflicts, resource time constraints to the project team.
• Performed Integration and Regression testing to check compatibility of new functionality with the existing functionality and tested the application for web user security.
• Attended daily defect meetings and assisted with prioritization of defects.
• Define, implement, train and mentor team on IT quality standards, process and procedures
• Successfully created test plans/test scenarios for multiple projects and delivered/ high quality warehouse systems and web-based systems:
• Digital ISBN project helps Follett systems to increase revenue by allowing multiple prices, rental durations, multiple download providers and formats for a single digital product. Daily updates on the testing Status and metrics to the team.
• Partnered with product/Business owners in deriving the test cases to ensure project testing covered all functional areas. Performed data warehouse testing on the data received. Also conducted functional and integration tests on every feed and build of the application and logged all defects in Trello/Jira/TFS.
• Digital Delivery Fee enhancement to increase revenue by charging students a fee for digital products Daily updates on the testing Status and metrics to the team.
• Partnered with product/Business owners in deriving the test cases to ensure project testing covered all functional areas. Also conducted functional, integration and Regression tests on every feed and build of the application and logged all defects in Trello/Jira/TFS.
• Wholesale Modernization project determined the business requirements necessary to process orders initiated from Follett Order Management system and process them at the Aurora Distribution Center. It defined the requirements for FOM to communicate back and forth with the ADC’s Warehouse Management System so the customer will be invoiced correctly through Lawson system.
• Daily/weekly updates on the testing Status and metrics to the team. Partnered with product/Business owners in deriving the test cases to ensure project testing covered all functional areas. Also conducted functional, integration and Regression tests on all applications involved in the order process and logged all defects in Trello/Jira/TFS eCommerce Acceleration project.
• Follett Higher used Sterling Commerce product suite (OMS) for implementation to satisfy the needs of the order router requirements and to manage inventory visibility across all channels. This project helped to fulfill orders anywhere, anytime, through any channel, regardless of the origin of the order. Partnered with product/Business owners in deriving the test cases to ensure project testing covered all functional areas. Also conducted functional, integration and Regression tests on every build of the application and simulated the shipping process in an end to end perspective. Logged all defects in excel. Daily updates on the testing Status and metrics to the team.
• Distribution Function Integration (DFI) project helped Follett to migrate the business & structure designed for bulk IMS/ FMS buyback-rush cycle environment from mainframe to a new platform to achieve maximum benefit and resource efficiency, rebuild/reinvent features and processes to fulfill orders using automated conveyor controls.
• Reviewed with Business Directors, Accounting Managers, System Analysts to ensure the Test scenarios has been developed to cover all business and system requirements. Formulated the test Strategy, worked closely with business owners to create test specifications/conditions and built test cases to rigorously test product functionality and investigate all potential product test failures.
• Created and executed test scripts from requirements specifications and achieved high management/user expectations. Partnered with warehouse personnel to do testing on KIVA robots and extensively tested different types of buys and performed the entire order processing through conveyor belts/KIVA Robots.
• Logged defects in excel and collaborated with the development team towards bug resolution. Developed Test Matrices for consolidating the data required for testing. Performed Black box testing, Smoke and Functional testing on every build of the application. Performed Integration and Regression testing to check compatibility of new functionality with the existing functionality and tested the application for web user security.
• Text Rental project integration of different systems for the Follett’s Rental Program in US schools and Universities. This program allowed students to rent a text book for a semester for approximately 60% off the new retail price which involved rigorous Point of Sales (POS). Performed transactions with POS (Point of Sale) check-out registers for different stores in QA lab and utilized electronic bar scanners, receipt printers to capture the whole retail transaction line item details.
• Performed Smoke and Functional testing on every build of the application. Performed Integration and Regression testing to check compatibility of new functionality with the existing functionality.

Confidential,

Responsibilities:

• Successfully delivered Test Plan to outline/communicate the high-level test scenarios for the testing efforts of the project in a fast-paced environment using Agile methodology. The project involved development of new systems for the Confidential to facilitate a safe clinical practice, thus delivering benefits to patients and clinicians; facilitated implementation of the NHS Information Technology Strategy; addressed policy and legislative requirements
• Collaborated with solution architects and subject matter experts on creation of test plans
• Elicited test scenarios to ensure that key testing tasks are addressed and that the level of effort is accurately executed.
• Prioritized/scheduled tasks for the project, planned integration testing/system testing, achieved high management/user expectations.
• Ensured that all applications making changes to accommodate the expected outcomes of the project will be successfully processed in accordance with the requirements
• Acted as liaison between Product Owners and Scrum teams to improve communication and resolve impediments.
• Prepared test data in Microsoft Word as well as facilitated the task of data creation using Excel spreadsheet.
• Managed defects using excel sheet. Utilized Subversion for Version control management. Generated traceability matrix to track progress.
• Collaborated with solution architects and subject matter experts on creation of test plans.
• Led status meetings with business users and the development team
• Derived test scenarios from the user stories in 2 week iterations.

Confidential,

Responsibilities:

• Served as Senior Analyst for Cendant Mobility(Service Delivery 1). The project involved migration of data from different applications such as ATLAS, HEXRE, HEM, BROKER CENTER and MAINFRAME to a centralized database in SQL server. Cendant Mobility provides services Government relocation, International Assignment Services and Affinity Services.
• Facilitated design sessions with business users. Collected, analyzed and prioritized requirements Prioritized/scheduled tasks for the project, prepared high- level design document, planned integration testing, created test plans, organized unit testing, integration testing and system testing, compared against benchmark values as part of performance testing, achieved high management/user expectations.
• Analyzed system study, requirements, business/functional specifications and client Impact Assessment documents for the project, developed the code for Bridges between customer screens on Mainframe & SQL, implemented standards and procedure for the team.
• Logged defects using TrackRecord. Utilized Panvalet for Version control management. Developed Test Strategy, Test Plan, Test Scripts and Test Cases according to design requirements and functional specifications.
• Managed traceability matrix to track progress. Led status meetings with business users and the development team. Coordinated reproduction of issues in production to expedite production bug fixes.

Confidential,

Responsibilities:

• The project was done at Confidential at its in Confidential .
• The projects included mainframe-based Accounting system which supported 130 legal entities across Europe and 70 in the Asian region.
• Responsibilities involved production support, customization, Key Coordinator in the UAT support, Systems Study, Code Customization, Technical Specification development.