UAT Program Manager Resume

SUMMARY

Innovative and solution - focused Senior IT Professional with sound leadership skills proven in leading Agile team, to scope, manage, monitor, and tender IT projects in accordance with specifications, clients requirements, and timeline.
Able to develop teams in the adoption and evolution of IT methodologies, working closely with clients to define product strategy, QA management, testing, plan releases, facilitating requirement meeting, and help prioritize and deliver quality projects.
Seeking a Test Program Manager position to facilitate successful project outcomes, with proven proficiency in synthesizing project details to perfectly establish scope, cost control measures, and team mobilization.

TECHNICAL SKILLS

Application Package: ICOMS, Endevor, Siebel Analytics, Siebel Call Center, Siebel CTI, Siebel Marketing, SOAPUI, SunGard Omni Plus

Databases / DB Tools: MS Access, MS SQL Server, Oracle DB

Desktop Tools: MS Office, MS Project, MS Visio, SharePoint, Confluence

Methodologies / Techniques: CRM, OLAP, OLTP, Software Testing (Waterfall and Agile), SDLC

Testing Tools: ALM/Quality Center, JIRA, QTP/UFT, SQuIDS, VersionOne, TFS

PROFESSIONAL EXPERIENCE

UAT Program Manager

Confidential

Responsibilities:

Providing leadership, responsibility and management of UAT development and execution with a focus on strategic testing processes and procedures
Multi-channel applications, test management, communication and test reporting, test planning, defect and data management
Responsibility for ensuring the testing strategy and process is in alignment with enterprise standards and industry best practices
Communicating testing progress, issues, results and other relevant information to project stakeholders/team and management

Agile Testing Manager

Confidential

Responsibilities:

Oversee IT Services, strategic projects, and focus horizontally across the IT delivery teams, vendors, Line of Business (LOB) and Business Technology Management spectrum to ensure the total quality efforts are successful during all phases of testing throughout the project lifecycle
Collaborated with Quality Assurance leads to ensure that resource requirements for SIT and UAT are identified and are sufficient to meet the testing needs for the product team’s efforts
Worked closely with Quality Assurance leads and Scrum Masters to update and maintain all testing tasks and deliverables
Promptly communicated and escalated risks identified during testing activities as appropriate to key stakeholders

Program Manager

Confidential

Responsibilities:

Manage SIT/UAT Testing for the applications of Solution #34 Program (onshore/offshore) to ensure all applications are tested according to Humana and industry standards
Led key testing processes and initiatives for 78 applications in the program
Provided leadership and guidance to program, process and project teams to define and meet milestones and objectives
Anticipated and mitigated constraints and properly allocate resources to produce high-performing results in a cost-effective manner
Reviewed reports and led analysis to identify opportunities and assess progress to goals
Confidential Engagement Manager for PMO/TMO within Humana - Approx. 30 consultants

Manager, Quality Assurance

Confidential

Responsibilities:

Effectively managed multiple UAT Testing Teams (40 UAT testers onshore/offshore) in merge projects and fixes to the ICOMS Billing System. Testing spans across multiple integrated applications and requires back end testing using queries and batch jobs/reports
Defined a vision for overall client’s (Time Warner Cable) Test Strategy across their systems - including testing lifecycle, performance metrics, resourcing and tooling.
Developed business cases and cost-benefit analysis for key initiatives, such as automation, reduction in operational costs (execution timeframes) and increased efficiencies
Implemented governance around testing - lay out a vision/plan for risk management, team productivity/efficiency, knowledge management, auditability
Mentored UAT Test Leads in Testing Methodologies and SDLC structure.

Manager, Quality Assurance

Confidential

Responsibilities:

Demonstrated up-to-date expertise in Software Quality Assurance technology for the MDM (Master Data Management) Program
Supervised onshore and offshore contract testing staff of Functional and User Acceptance teams
Monitored, assessed, and certified the quality of and approve MDM product releases
Developed and tracked metrics for monitoring software and system quality while recommending and implementing quality process improvements and enhancements
Verified and validated MDM Program updates and enhancements by executing test and use cases
Developed resource plans and budgets for QA activities in support of product releases