SUMMARY

• Proven implementation specialist with extensive expertise in technical product development, interpersonal relationship building, and sales support within the global marketplace.
• Innovative, results driven leader comfortable interacting at all organizational levels, with the ability to influence decisions, build credibility, and create consensus across organizations.
• Demonstrated ability to budget and manage within allocated resources, and deliver to customer specifications in fast - paced environments requiring accurate reporting.

PROFESSIONAL EXPERIENCE

Confidential

Customer Quality Engineering

Responsibilities:

• Manage implementation process ensuring on-time delivery of testing tasks via SDLC methodology
• Work closely with Product Development and Systems Development to help advance the configuration & functionality of software application as well as infrastructure
• Responsible for applying, revising, and maintaining quality standards during new product development projects
• Responsible for gathering, documenting and translating requirements from customer/business to development tasks
• Maintain customer return backlog and flow between customer, FA, and design/test/apps teams
• Drive corrective action for internal production, manufacturing, and customer issues
• Respond quickly to meet SLA for internal/external customer needs and resolve complex problems
• Explain semiconductor issues and root cause through presentations and technical reports
• Support Tiered incident escalation process related to root-cause analysis, and resolve escalated incidents associated with the Service applications
• Analyze trends within quality metrics dashboard and deliver improvement actions to the business

Confidential, Rockwall, TX

Business Development Manager

Responsibilities:

• Managed implementation process ensuring on-time delivery of tasks for multiple accounts of established and potential customers via established SDLC process
• Worked closely with Customer Support organizations and customers to help lead continual improvement in the availability, performance, functionality and security of application infrastructure
• Responsible for finding opportunities in the market of consumer products, understanding consumer trends and competitors to create a market differentiation strategy
• Researched prospective companies and facilitated face-to-face presentations with high level decision makers and influencers
• Established a network of large commercial accounts within the domestic and international markets
• Developed and distributed regular availability, performance and capacity trend reports for project team

Confidential, Dallas, TX

Senior Systems Integration Engineer

Responsibilities:

• Managed implementation process (SDLC) ensuring on-time delivery of tasks in the field
• Developed solutions based upon customer specifications; conducted standards verifications, validation and interoperability testing prior to field implementation on multi-vendor digital imaging equipment
• Performed worldwide UAT of Confidential ’s medical devices with third party manufacturers’ equipment; supported operability in accordance with contractual requirements; ensured consistent application and communication internally and externally of processes and solutions
• User Acceptance Testing release scheduling
• Read detailed design documentation and identify use cases
• Created test plans, wrote test case steps including expected inputs and expected results
• Documented actual test results and compiled test data for defect resolution and knowledge sharing
• Communicated results, including any identified defects, via review meetings and Quality Center to IT partners and testing team
• Escalated issues and risks to project leaders
• Reviewed and responded to Requests for Proposals (RFP) with regards to multivendor interfacing, performed validation of technical requirements prior to contractual negotiation and closure
• Gathered, documented and translated requirements from customer/business to Project Team; documented processes, workflows & user guides
• Supported corporate acquisitions as part of cross functional team -- streamlined processes; established customer and vendor relationships to ensure system level issues and opportunities were understood by all functional areas such as Support, Operations, Marketing, and Finance
• Engineered methods to optimize the availability, capacity, performance and cost of assigned applications and services

Confidential

Systems Integration Engineer

Responsibilities:

• Performed global validation and verification activities for TCP/IP based network protocol
• Integrated DICOM capable products with medical devices from other manufacturers (PACS, CR, DR, Printers, CT, MR, NM, Ultra Sound, etc.)
• Managed the testing and installation of updated software, system upgrades and patches utilizing SDLC methodology
• Managed integration process ensuring on-time delivery of testing tasks
• Troubleshot interoperability issues; expanded systems knowledge and reporting, while building customer competence with networks and systems capabilities
• Engineered methods to optimize the availability, capacity, performance and cost of assigned application / services
• Conducted field image quality evaluations and reporting; ensured quantitative diagnostic image quality and consistent reporting of device interoperability, as well as validation of features to promote workflow and automation optimization
• Interfaced daily with representatives of competitor vendors such as Siemens, General Electricity, Agfa, Fuji and McKesson
• Worked closely with Customer Support organizations and customers to help lead continual improvement in the availability, performance, functionality and security of Cloud Services application infrastructure
• Researched companies and facilitated face-to-face presentations with Key Project Stakeholders