SUMMARY

• Self - motivated professional with over 20 years’ experience in Information Technology and over 16 years in Pharmaceutical industry.
• Design, development, GxP Validation documentation, implementation and support of EDMS Documentum, Veeva Vault Content Management Systems.
• Expertise in both on premises as well as cloud-based applications that automated business processes to control, manage and reuse content.
• Proven ability to troubleshoot application problems.
• Strong understanding of Documentum and Veeva Vault: theories, principles, and practices.
• Strong customer service attitude, exceptional organizational ability, good communication skills, ability to work creatively and constructively under pressure.

TECHNICAL SKILLS

• Documentum (4i/5i/6i/7i)
• Webtop 6.8
• D2 16.4
• D2 Config
• Captiva 7.6 Administrator/InputAccel/Completion and Captiva Designer
• Veeva Vault RIM
• Veeva Vault Quality Doc
• Qumas (eDocCompliance Suite)
• UL ComplianceWire
• DocuSign
• Please Review
• Conga Novatus
• Concur
• Microsoft Dynamic AX 2012 eCTD Viewer
• SSO
• IT SOX
• SQL
• Oracle
• Office 365/2016
• Windows 2007/2010
• Windows Server 2010/12/16
• VMware
• Citrix
• EMC Networking
• CYA Smart Recovery
• ShoreTel.

PROFESSIONAL EXPERIENCE

Confidential

Application Technical Lead Consultant

Responsibilities:

• Primary system administrator for the day-to-day administration of Veeva Vault.
• Work with the vendor for any major issues/bugs in the application.
• Coordinate with the vendor for Veeva product releases.
• Champion configuration change requests on lifecycles, workflows, security settings, objects, document types/subtypes, etc.
• Expert in the integrations and work with the support teams for any issues.
• Monitor alerts and troubleshoot critical production issues impacting end-users, including system outages and data integrity issues.
• Work directly with the support teams to bring open help desk issues to a resolution by triage and monitoring progress.
• Assist with internal and external audits including compliance.
• Provide training support for the brand teams and other home office business units in the development, communication and training of Veeva Vault changes or enhancements as well as Vault SOPs.
• Auto-Package brand content not developed for field and training use according to established SLAs and timelines.
• Assist in creating and updating Approved Email content for brands in the Veeva Bee Editor.
• Oversee and participate, as needed, in User Acceptance Testing.
• Implement policy directives and instructions to manage information through its life cycle for all relevant media.
• Provide support to developers during regular code releases.
• Lead the yearly SOP review and updates.
• Create and update standard compliance reports and alert brands of upcoming content expiration monthly.

Confidential

Documentum Lead

Responsibilities:

• Led projects to build and configured 3 new productions D2/Captiva Document Management repositories for US and International users.
• Maintained and Supported existing installations of multiple Webtop docbase’s included over 10K current users.
• Directed, organized and led projects in the implementation and use of Documentum software tools and systems.
• Performed configuration changes as needed on production environment which was submitted through Help Desk tickets and Service Requests and Change Controls.
• Designed, tested, and documented all modification of the Documentum environment.
• Reviewed and modified Documentum security as needed.
• Provided ongoing operation and maintenance activities including periodic software upgrades and server patches.
• Assessed and cultivated long-term strategic goals for Documentum development in conjunction with end users, managers, clients, and other stakeholders.
• Ensured technical architecture designs were compatible with the department's current / future standards and were supportable.
• Provided knowledge transfer of best practices.
• Analyzed user requirements and based on findings, designed functional specifications for Documentum system.
• Assisted end-user training and training materials; provided technical support as necessary.
• Supported and maintained Documentum/Captiva Servers Monitoring configurations tools, performance and tuned these configurations as necessary.
• Remained abreast of trends in relevant software and technologies. As required, led efforts to analyze and proposed solutions.

Platform: Documentum D2 16.4, Webtop 6.8, Capriva 7.6, Composer 7.3, SiteScope monitoring, ServiceNow, Linux Red Hat, Windows Server 2012/2016

Confidential

Veeva Vault Quality Docs Consultant

Responsibilities:

• Collaborated with USL Business Analysts (IT) and Quality Systems Specialists (Quality) to gather requirements from business users.
• Assisted in creation of the project plan in tandem with the Project Manager from USL’s Project Management team.
• Assessed current environment and provide multiple proposals of the best way to get the work done.
• Participate with USL Business Analysts (IT), Quality Systems Specialists (Quality), and Software Developers (IT) in creating a repeatable process for document migration.
• In collaboration with USL Business Analysts (IT) and Quality Systems Specialists (Quality) in creating a repeatable process for workflow creation.
• Created the custom user roles, documents fields, doctypes, workflows and lifecycles.
• Lead regular meetings with Business Analysts, Software Developers, and other stakeholders.
• Collaborated with USL Business Analysts (IT) and Quality Systems Specialists (Quality) to transition knowledge of Veeva workflow creation and migration processes.

Platform: OpenText Content Server, Veeva Vault Quality Docs, Veeva Loader, MS Project