SUMMARY

• Over 8 years of diversified experience in IT Systems Analyst, Project Management and Business Solutions Analyst with in - depth knowledge of all phases of Software Development Life Cycle (SDLC), Agile Scrum and Waterfall methodologies.
• Extensive experience in integrating business processes into systems design and development in different professional environments by developing Use Cases, creating Screen Mockups, conducting Gap Analysis and Impact Analysis, SWOT analysis, Cost Benefit Analysis, Risk Analysis, Teamdevelopment
• ExperienceinfacilitatingJointRequirementPlanning(JRP)sessionswithBusiness User Groups, conducting Joint Application Development (JAD) sessions with IT Groups and Conflict Management with Project teammembers.
• Proficient in Business Process Flow, Technical and Business writing, Business Process Modeling, and BusinessAnalysis.
• Excellent hands-on experience with Mercury Interactive, automation tools like Selenium WebDriver, Quick Test Pro (QTP), Quality Center/Test Director and requirements gathering tool CaliberRM
• Strong knowledge of White-Box and Black-Box testing techniques such as Load Testing, Regression Testing, Unit Testing, Functional Testing, UAT, Integration and System Testing, as well as PerformanceTesting.
• Strong knowledge of Human Resource, Accounts Payable, Finance Management, Operations and Administration flow for largeorganizations.
• Strong Project Management experience in Planning and Scheduling, managing Change Requests, Issue Escalation, Issue Resolution and ConflictManagement.
• Worked extensively on various data centered activities like data profiling, data mining, data migration, data modeling and the data quality/assurance
• Ability to liaise between business end-users and technical solution developmentteams
• Excellent communication & interpersonal skills, with demonstrated ability for multitasking,problemsolvingandteamworkadaptabilitytochangingrequirements in dynamicenvironments
• Extensive experience in Business Process Re-engineering, Business Process Modeling, Historical Data ReportsAnalysis.
• Worked with the product team to create vision, requirements and product design fortechnicalrequirementsforas-is&to-beportalbasedJAVA/.NETEPLGLTM, APL Browser, APL Wrap productreleases.
• Expertise in Database Management System (MS SQL ServerManagement Studio, MS Access) including database models, designand implementation, functions and approaches.
• Experience in managing Joomla and other Content Management Systems (CMS)
• Experienced in MS Office suite: MS Word, Outlook, Project,PowerPoint, and Advanced Excel,SharePoint.
• ExperienceusingvarioustoolssuchasRationalRequisitePro,IBMwebspear,Test Director, MS Project Clear Quest, JIRA-green hoper tool and HP QualityCenter.

TECHNICAL SKILLS

OperatingSystem: Mac OS, Windows 10/7/Vista/XP, Linux, UNIX, MS DOS StatisticalTools Excel 2007/2010, Access 2003/2007, Minitab

BusinessModelingTools: Rational Rose Enterprise Suite, Rational Requisite Pro,MS Visio, Clear Case, Clear Quest, SharePoint 2007

Database&Server: Oracle, MS SQL server, MS Access, Windows 2000/2003 ProjectMethodology Rational Unified Process (RUP), SoftwareDevelopment

Packages: MS Office (Word, Excel, PowerPoint), MS Visio, MS Project

Languages: HTML, DHTML, Visual Basics(VBA), C, C++, Python, Java,Javascript

DataWarehousing: Data Marts, OLTP, OLAP, ROLAP, DOLAP,MOLAPHOLAP, Query/Reporting, Data modelling, Data mapping, Data Mining, Multidimensional Analysis, Data Mining, Slicing/dicing, Drill Down/Roll Up, MDM

QATestingTools: Selenium Webdriver, HP QC, JIRA, Load Runner, MSTest

BIReporting Tools: Tableau, Micro strategy, Crystal Reports, Cognos 10(report & Query studio), SQL Server Integration Services (SSIS), SQL Server Reporting Services (SSRS), SQL Server Analysis Services (SSAS), Micro strategy reporting system, HP ALM

PROFESSIONAL EXPERIENCE

Accounting Systems Analyst

Confidential

Responsibilities:

• Worked as graduate intern to manage accounting information systems for client tracking andreporting
• Gathered user requirements and worked with Subject Matter Experts which included financial experts and accountants to implement COTS modifications and enhancements
• Incorporated Agile Scrum from the initiation of system modifications to implementation and end-usertraining
• Worked with diverse end-users ranging from CPAs, HR managers, and clients of diverse age brackets andconsultants
• Developed training manuals and facilitated end-user trainings to ensure successful implementations
• Conducted routine quality assurance testing which included Load Testing, Regression Testing, Unit Testing, Functional Testing, UAT, Integration and System Testing, as well as PerformanceTesting
• ActedasaliaisonandusedunderstandingofSQLandHTMLtointerfacebetween technical software developments consultants and end users ( Confidential staff, and clients)

Confidential

Technology for Development Officer

Responsibilities:

• Worked along with Subject Matter Experts and recorded requirements in standard format for management and stakeholders to review and understandeasily.
• Worked with several implementing partners from different fields including government, financial (donor) partners, health service partners, education, and communicationpartners.
• Conducted GAP analysis to check as-is & to-be states, identified potential opportunities, scope of improvement, and gathered requirements from Confidential programme staff, government officials and fieldcommunities.
• DesigningbusinessrequirementcollectionapproachbasedonprojectscopeandSDLC Methodology for all projects including mBirth (Mobile Birth Registration System), Early Infant Diagnosis eTracker System and Mobile School ReportCard.
• FacilitatedJADSessionswiththeconcernedusers,developers,anddesignteamtodeal with backend synchronizationissues.
• Createdworkbreakdownstructureforallprojectstoefficientlyidentifiedandallocated tasks
• Created Process flow and functionality flow for better understanding of the multiple steps required in project portfolio management: conducted board room discussions/meetings with Product owner ( Confidential programmes), business users (communityserviceproviderssuchasteachersandnurses),third-partyUnitedNations contractors, and managementteams.
• CreateduserstoriesbasedontherequirementsandusedUsecasestovalidatescenarios on whether user stories were Testable, Traceable orMeasurable.
• Worked on RALLY for bug tracking, assigning task to teams and creating userstories
• Facilitatedwithproductownertoprioritizeuserstoriesandcreatedrepositoriesofuser stories in the productbacklog.
• Worked on portfolio management (education, health and nutrition, advocacy andchild protection) and gained an in-depth knowledge in proper asset allocation forportfolios.
• As Scrum master for the Ghana Country office, conducted backlog grooming, sprint planningmeeting,dailystandupmeeting,trackedproductbackloganddocumentedthe releasebacklog.
• Conducted Impact analysis for the business as well as technical impact on any identified requirement churns. Also conducted feasibility analysis and cost benefit analysis of those requirement churns and got the approval frommanagement.
• Tracked defects using HP QC.
• Performed data extraction from the data warehouse using SQLqueries.
• Communicated with stakeholders throughout each project’s lifecycle, constantly updating them of the benefits and risks associated with each project while providing recommendations for riskmitigation.

Environment: Agile scrum framework, Sharepoint 2013, MS Visio, MS Office, HTML, SQL, Oracle Database, Windows 10/7, Rally, Tableau.

Confidential

Software/BusinessSystemsAnalyst

Responsibilities:

• Extensively involved in every phase of ERP(TERM) development starting from Inception to end-user training and support of TERM (Tertiary EnterpriseResource Planner)system.
• Gathered Requirements and analyzed the feasibility of projects’ needsby coordinating with management, faculty, students and prospective clients.
• Leveraged university policies and business processes and individual work units while preparing the requirements, design document and workflowspecification.
• Interacted with all university stakeholders including administration staff, management, faculty and students to elicit and review workflowdiagrams.
• Interacted with all GTUC stakeholders to elicit Business Requirements from admission of students to graduation to create an inclusive business Requirement Document(BRD’s)
• Conducted JAD sessions with System Users to elicit Functional Requirements and created Functional Requirement Document (FRD) for HR officers, admissionstaff, faculty, procurement, management, andstudents.
• Conducted Joint Application Development (JAD) sessions with IT groups across different satellite campuses to explain the scope of work for technical design: to develop prototype and to create functional Use Cases and COTSmethods.
• Conduct workflow, process diagram and gap analysis to derive requirements for existing systems enhancements and developed businessrequirements
• Conducting various brainstorming sessions all university stakeholders including the technical and project teams for business process review and TERMmodifications.
• Carried out analysis of given data and drew correct inferences to maintain the objectives of theanalysis
• Successfully created Use case diagrams from the business requirements showingthe workflow of the student admission-to-graduation process using MS Visio. MS Visio was applied to create process for ubiquitous upload of student results and student resultviewing.
• Created relationships in Requirement Traceability Matrix linking Business Requirements to Functional requirements and Functional Requirements toSystems Requirements
• Extensively experienced in change management processes and refined requirement documents iteratively to accommodate changes in the requirements to streamline process between course management and classmanagement.
• Coordinated with IT teams to employ SDLC and PMLC for the purpose of setting up and maintaining development and designstandards.
• Lead the team in Project Management to develop plan to distribute projectresources, to design work schedule, keep workflow on track and accomplish expected outputs (modules) ontime
• Conducted analysis of current processes to identify flaws andrecommended improvement plans for theprocesses
• Conducted functional and user acceptance test (UAT) using TestMonitor and other availabletools.
• Worked with an Agile, Scrum methodology to ensure delivery of high-quality work with bi-weekiterations.
• Experience in working with project manager to assign tasks amongdevelopment team, monitored and tracked progress of project following agilemethodology
• Developed the business and functional requirements specification describing and prioritizing of therequirements
• Integral part of the team, assigned the task of budget planning of the project, obtaining knowledge in the financial aspects ofprojects.

Environment: JIRA, MS SharePoint 2013, MS SQL Server 2012, HP QC, Tableau, MS Word, MS Excel, MS PowerPoint, MS Visio and MS project, JavaScript, jQuery,Angular JavaScript, Ajax, HTML,XML