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Quality Assurance Engineer Resume

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Gaithersburg, MD

SUMMARY:

Pursue a challenging position which allows me to fully utilize and expand my technical expertise and grow as an individual in a team environment.

COMPUTER RELATED EXPERIENCE AND KNOWLEDGE:

Languages and Applications: C, Pascal, Ada, BASIC, Snobol4, Assembly ( Confidential 680x), C++, Oracle PL/SQL, Microsoft Office (Word, PowerPoint, & Excel), Telnet, FTP, Procomm, PC Anywhere, Tight VNC and Ssh.

Systems: Sun Solaris (OS 8, 9 and 10) and Microsoft Windows. (OS 98, 2000 server, XP, 2003 server, Vista, and 7).

PROFESSIONAL EXPERIENCE:

Confidential, Gaithersburg, MD

Quality Assurance Engineer

Responsibilities:

  • Perform Teletronics’ products testing using their proprietary Web base software “EZManager”, and NetIQ Chariots software (verification of the product’s firmware version, data throughput test on the Upload and Download mode, and software functionality of the product in Access Point mode or Bridge Mode).
  • In charge of handling and managing the Return Merchandise Authorization (verification of the product Warranty Status, negotiation on the Out Of Warranty repair cost, assigning of the RMA product for repair, approval if Advanced Replacement is needed, and handling of the product’s return shipping).
  • From the RMA cases received, analyze and recommend on how to improve the current products in the market.

Confidential, Gaithersburg, MD

Test and Technical Support Engineer

Responsibilities:

  • Perform software testing using Unix shell scripts and Structured Query Language (SQL) on data networks (e.g., X.25, frame relay, and Asynchronous Transfer Mode (ATM)) by manipulating raw switch data (BAF, AMA, etc.) on Sun workstations with Oracle 8i & 9i systems.
  • Provide customer coordination, technical support, and resolution of hardware/software problems through remote login (via dial - in or WebEx sessions) and configuration of customer’s network environment for Confidential products.
  • Built Dell PowerEdge servers using Microsoft Windows 2000/2003 and Oracle 9i and 10g Database server applications to implement the Web GUI interface for Confidential proprietary software with Tomcat and Java interfaces.
  • Built Sun Solaris servers (Netras & Sunfire) using Solaris OS 8, 9, & 10 and Oracle 9i and 10g Database server applications to implement the Web GUI interface for Confidential proprietary software with Tomcat and Java interfaces.

Confidential, Laurel, MD

Database Application Programmer

Responsibilities:

  • Developed software application using C, C++ and Oracle Structured Query Language (SQL) for company’s Relational Database Management Systems (RDBMS) on UNIX platform.
  • Developed UNIX shell scripts to automate the daily cron jobs in a daily data entry update.
  • Performed periodic updates to the company’s RDBMS with clients’ input data and/or requested data changes.
  • Modified database table fields in response to client needs.

Confidential, Gaithersburg, MD

Technical Field Engineer

Responsibilities:

  • Performed on-site installation, interface, test (hardware/software), and training of: specialized international telephone switch traffic management systems; telecommunications mediation software installed on various hardware platforms (e.g., IBM RS-6000, HP, and Sun Workstations) using X.25, FTAM and TCP/IP communication protocols; and ensuring integration and interoperability with large amounts of customized/complex software.
  • Installed systems.

Confidential, Gaithersburg, MD

Test & Evaluation Engineer

Responsibilities:

  • Developed and established standard test procedures conforming to ISO-9001 standards in the test and evaluation of specialized international telephone switch traffic management systems.
  • Performed test and evaluation using UNIX and Windows platforms of various computer-based telecommunication products; developed and executed test procedures; and analyzed, and evaluated test results to make recommendations for product upgrade and enhancements.

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