SUMMARY

• Solutions focused, meticulous, results oriented professional offering 11+ years of experience in IT with proven success
• Expertise in manual and automation testing using MSTest, Selenium, and QUnit scripts
• Experienced in creating and executing test strategy and test case estimation for functional, regression, smoke, user acceptance, and end - to-end testing
• Extensive experience with ASP.Net, C#, SQL server 2005/2008, HTML5, JavaScript, and Ajax
• Excellent knowledge of web services and WCF services
• Expertise in requirement gathering, functional and design specification document preparation, high level application solution design, flow chart and use case preparation, requirement interface packages, and effort estimation
• Complete knowledge of all Software Development Life Cycle (SDLC) phases such as planning, analysis/design, development, and testing
• Complete knowledge of all Software Testing Life Cycle (STLC)
• In-depth knowledge in project execution adhering to Agile and Waterfall methodologies
• Strong understanding of various project management processes including project initiation, planning, implementation, monitoring, and risk management
• Worked as project coordinator between development team and business clients for proper project implementation (timely and accurately)
• Skilled in grasping the big picture, conceptualizing, developing, implementing solutions, and partnering closely with business leaders and senior level executives
• Highly motivated, pro-active, trained professional demonstrating continuous effort to improve and streamline operations, work processes, and requirement/system analysis
• Experienced leading a team of 10+ resources

TECHNICAL SKILLS

Defect Management Tools: Jira, HP QC/ALM, and TFS

Automation Scripts: Selenium, MSTest, and QUnit

Languages: C#.Net, Java

Web Technologies/Scripts: ASP.Net, HTML5, JavaScript, CSS, Web Services, WCF, and jQuery

Packages/Tools: MS Office including Visio, Excel, and PowerPoint

Databases: SQL Server 2005/2008 and Oracle

Release Management: ServiceNow

Testing Platforms/Tools: Sauce Labs, Dynatrace, and SonarQube

Testing Tools: Postman, Fiddler, and SoapUI

Deployment Tools: Octopus and Jenkins

Release Management: ServiceNow/HP Service Center

Content Management Tools: TeamSite

PROFESSIONAL EXPERIENCE

Confidential

QA Test Lead

Responsibilities:

• Actively collaborated with the SME and business stakeholders to clarify requirements, especially in terms of testability, consistency, and completeness
• Created and executed test scripts for newly developed Territory and Quota Management and Incentive Compensation Management system.

Confidential

Application/Test Automation Developer

Responsibilities:

• Created automation scripts using MSTest, Selenium, and QUnit
• Worked with product owners to define acceptance criteria and the definition of done in Jira stories
• Actively collaborated with the development team and business stakeholders to clarify requirements, especially in terms of testability, consistency, and completeness
• Participated proactively in daily stand up meetings, story grooming sessions, and team retrospectives as well as suggested and implemented improvements
• Created and executed automated test plans, cases, and scripts to uncover, identify, and document issues and their causes
• Measured and reported test coverage across all applicable coverage dimensions
• Designed and coded application components in an Agile environment using ASP.Net, C#, HTML5, and jQuery
• Delivered code on daily and weekly basis that was robust, functional, and scalable
• Test services/webAPIs using Fiddler, Postman, and SoapUI
• Took part in release management process for go/no-go on release as well as updated deployment status in Jira/ServiceNow

Confidential

Lead Automation QA

Responsibilities:

• Analyzed the requirements of project to fully understand the testing effort
• Identified the scope of testing required for a particular release based on the requirements document
• Estimated and obtained management support for the time, resources, and budget required to perform testing
• Organized the testing kick-off meeting and defined the test strategy
• Developed the test plan after discussions with the test team and ensured it was reviewed and approved by the management/development team
• Collected queries related to the requirements and got them resolved by working closely with business analysts, product managers and project managers assigned to the project
• Assigned tasks to all testing team members and ensured that all of them had a sufficient amount of work on the project
• Ensured that content and structure of all testing documents and artifacts was documented and maintained
• Checked and reviewed the test cases documents
• Kept track of new requirements as well as changes in requirements of the project
• Organized the status meetings and sent the daily and weekly status reports to the client
• Participated in on-going client calls and discussed weekly status with the client
• Acted as the single point of contact between business team, development, and testers
• Tracked and prepared the report of testing activities such as test testing results, test case coverage, required resources, defects discovered and their status, performance baselines, etc.
• Ensured the timely delivery of different testing milestones
• Reviewed defect reports and assigned valid defects to the relevant developer/development manager
• Managed defect reporting through HP Application Lifecycle Management (ALM)
• Assured the quality of application developed was in accordance with the needs of the customer

Confidential

System Analyst

Responsibilities:

• Gained full understanding of customer needs and translated them onto operational, functional, and technical requirements
• Facilitated communication with product stakeholders to understand product needs and priorities
• Interpreted business needs, translated them into requirements, and implemented solutions to meet project needs
• Created functional requirements and functional design documents
• Acted as an interface between business units, technology teams, and support teams
• Involved in project estimation at various levels
• Worked with developers to manage and handle break-fix issues resolution efforts including functional, performance, and integration testing
• Performed root-cause analysis to determine underlying problems and make recommendations for short and long-term solutions
• Planned and managed releases and product release cycles including coordination of user
• Responsible for chairing CAB review meetings and providing approval for changes after reviewing operational readiness with project teams
• Managed risks and interacted with IT project managers to mitigate issues that affected release scope or schedule
• Managed and coordinated implementation activities and chaired the bridge for deployment/checkouts
• Managed ServiceNow CO activities
• As part of effort estimation team, handled RFPs to estimate requirements
• Led and organized walk through meetings to review project roadmaps with IT project teams, QC/regression, and stakeholders

Confidential

Analyst/Programmer

Responsibilities:

• Worked with business stakeholders to define operational and project objectives
• Created functional requirements and functional design documents
• Acted as an interface between business units, technology teams, and support teams
• Ensured that all products, requirements, and design deliverables adhered to design and usage consistency by maintaining standards including conducting users acceptance testing and product verification with the business users
• Provided guidance to test teams to create detailed test plans and test cases
• Collaborated with delivery leads and quality assurance teams to conduct UAT and risk assessments, ensuring project readiness for production and validation
• Multitasked between multiple applications, projects, and project phases
• Created COs and was involved in deploying code to production boxes
• Responsible for ad-hoc SQL querying to provide various reports requested by clients

Confidential

Production Support

Responsibilities:

• Analyzed and fixed production support issues
• Actively supported deployments and testing on each of the development and production environments
• Involved in all code and deployment related issues in the project
• Responsible for application monitoring
• Managed and updated the release management documents on SharePoint that consisted of software release policies, procedures, processes, and standards
• Credited for ensuring the successful migration of software/hardware releases to production with no negative impact to operations