Interface Support Specialist Resume

SUMMARY

Successful teleworker with a focus on customer support, project management and technical skills. Ability to rapidly become a subject matter expert functioning as a knowledgeable resource and trainer. With a displayed ability to develop standards and training processes. Looking to provide leadership and create a successful culture while increasing my exposure to learning opportunities.

TECHNICAL SKILLS

Mirth, Windows Server (2003 - 2016), Microsoft SQL Server, Visual Basic, GIT/TFS, VMware, Adobe LiveCycle Designer, all windows platforms, Microsoft Office (365), FTP programs, Wordpress, Sharepoint
Visual Basic, HL7, XML, JSON, Javascript, SQL, Batch, HTML, JSL

PROFESSIONAL EXPERIENCE

Confidential

Interface Support Specialist

Responsibilities:

Serve as lone SME for all escalated interface support issues
Scoping new implementation, feature adds, and other project work
Document root cause analysis, investigations, and resolution for tickets in Salesforce
Develop interface training and proficiencies for both Tier I support and interface analysts including onboarding, advancement identification, SOP’s and work instructions
Read and interpret programmed code for intended functionality versus experienced functionality
Make coding adjustments as needed to resolve critical concerns or incorrect implementation
Perform as a remote employee for 70 - 80% of the workday

Interface Analyst

Confidential

Responsibilities:

HL7 integration and custom coding for ADT, Order, and Result messages
Interface implementation of a large range of medical devices connecting to many different LIS vendors
Manage multiple projects with varying complexity and timelines
Training and collaborate with new employees in Interface and other departments to provide a culture of learning, standardization and efficiency
Work with client and vendors to create and perform testing scenarios for validation and perform go-live activities

Confidential

IT Director

Responsibilities:

Troubleshoot and resolve any day to day problems that arose through e-mail, remote connection, phone, or in person
Responsible for all technical issues for 11 clinical office’s and 200+ employees
Hire, train and supervise technical team including part-time, full-time and contract workers
Manage all web based content; Public Website, Intranet, webmail
Design, create and update dynamic PDF forms used by clinicians for services
Successfully migrated to HIPPA approved electronic billing methods
Manage workstations, servers and all applicable programs/applications