SUMMARY

• Proven professional with a unique blend of experience spanning information technology, communications, airline, telecommunications, media, and sports & entertainment. Strong team - building, leadership, and communication skills coupled with insights into CRM, B2B, BI, trends, issues and challenges in the global business economy.

TECHNICAL SKILLS

• Mobile Device applications
• SOA Services
• .NET
• PG Admin III
• Tail 32
• Version One
• Siebel
• Jama
• JIRA
• Oracle
• SAP Applications
• BI
• Office
• VSS
• Caliber RM
• Remedy
• Microsoft VM-Ware (Remote Console)
• VB
• SQL Server - Enterprise Applications
• MS Project
• Test Director
• Quality Center
• Quick Test Professional
• Fire-Bug
• Track Record
• Server Management Studio
• Team Foundation Server
• VSTS
• Java
• Web Testing
• HP ALM
• Deltamatic
• Arrow
• MQ Explorer
• SOAP UI
• Epsilon Components
• RPOS
• TCP/IP dial up connectivity
• PCI compliant and Web services.

PROFESSIONAL EXPERIENCE

Confidential

Responsibilities:

• Work with Convenience and Fuel Retail (CFR) Engineering Solutions team to provide solution-level testing and related quality assurance activities across all products of Epsilon, POSCache, and Loyalty
• Responsible for development, execution, tracking and results reporting of manual test cases for assigned projects/features using Microsoft Visual Studio/Team Foundation Server, Zephyr and JIRA.
• Ability to setup required hardware for test environments including Windows PC, Point-of-Sale terminals, printers, fuel pumps/controllers, pin pads, networking (LAN, WAN, connections to electronic payment networks)
• Business savvy & technical expertise to follow complex instructions and achieve desired results
• Write & review use case documentation, participate in the test installation cycle and define work plans for multiple projects
• Define the time estimates and work plan necessary to achieve the goals for the entire test effort for multiple project running in parallel
• Identify, communicate & manage escalations regarding project timetables & milestones risks
• Complete status reports and lead departmental and project team meetings
• Responsible for leading multiple large projects having one or more contributors assigned
• Ensure quality metrics are met Confidential all milestones, act as the quality owner of the entire project team for assigned projects
• Work with contributors and automation team to ensure automated N+1 regression test cases are delivered with each assigned project

Confidential

QA Lead/ Contractor

Responsibilities:

• Worked as a QA Lead Engineer responsible for creating and leading master test plans, test cases, and test schedules for Confidential enterprise projects (Arrow Reservation, Citrix 7.6 Upgrade, Positive Train Control).
• Lead test case evaluation, defect metrics across internal development projects within the System Integration Test, UAT and Production deployments as needed.
• Ensured established methodologies and standards for Confidential which is Federal Government mandated.
• Used HP ALM, Soap UI, Tpump, SQL Enterprise, Arrow Reservation system for Testing and Defect remediation.
• Used XM Spy, Postman, VRU and database tools for test validation.
• Responsible for conducting Integration test and support the implementation methodologies of new documented, standardized, repeatable testing processes.
• Performed functionality, system, user interface, and regression testing.
• Validated requirements for system testing, report preparation, defect recording, and defect tracking.

Confidential - Atlanta, GA

Senior - QA/ Contractor

Responsibilities:

• Worked as a Senior QA/Test Engineer responsible for creating and leading master test plans, test cases, and test schedules for Confidential State and Federal projects.
• Executed test cases and use cases across individual development projects within the System Test, UAT and Production environment as needed.
• Ensured established methodologies and standards for Confidential .
• Used TFS and Microsoft Solutions Center for test case management.
• Verified requirements are both testable and verifiable and tracked.
• Responsible for conducting Integration test and support the implementation methodologies of new documented, standardized, repeatable testing processes.
• Performed functionality, system, user interface, regression, and security testing.
• Validated requirements for system testing, report preparation, defect recording, and defect tracking.
• Validated District Coordinator, Program Manager, Program Admin, and Superintendent Rules for Financial Review, Special Education, Title 1, Consolidated Applications and CTAE applications submit and request revision to programs and documents as needed.

Confidential - Atlanta, GA

Senior - QA/ Contractor

Responsibilities:

• Worked as a Senior System Test Engineer responsible for creating and leading master test plans, test cases, and test schedules for SNAPP Confidential project.
• Executed test cases and use cases across individual development projects and Travel Ribbons within the System Test and Pilot Production environment as needed. (Bags, Seats, Pre-Board, Boarding, Departure Process, and Denied Boarding Management)
• Ensured established methodologies and standards for Airport Customer Service of Confidential and Other Airlines are used in product testing.
• Used Deltamatic to perform test Integration and provide mentoring support to the project team throughout the Software Development Lifecycle.
• Verify requirements are both testable and verifiable and tracked thru HP ALM Quality Center 11.
• Responsible for conducting Integration test and support the implementation methodologies of new documented, standardized, repeatable testing processes.
• Performed functionality, system, user interface, regression, and security testing.
• Identified and track defects, issues, risks, and action items within HP ALM Quality Center.
• Validated requirements for system testing, report preparation, defect recording, and defect tracking.

Confidential

Senior - QA/ Contractor

Responsibilities:

• Used an Agile/Scrum framework to document and execute test scenarios/ acceptance criteria while fully integrating with an agile development team.
• Responsible for the software life cycle management of the Digital Life Home and Automation marketing website and ecommerce engine.
• Responsible for the life cycle management of the Digital Life Web, Mobile Web and Native apps (IOS, Windows Mobile & Android) and html customer interface.
• Responsible for the development and management of Digital Life service messaging initiatives (including push messaging, email & SMS).
• Applied QA principles and methodology to develop test cases and detail test scenarios and oversee their execution, defect tracking and mitigation.
• Proactively identified, recommends and implements changes to enhance the effectiveness of QA strategies and procedures.
• Used JIRA, JAMA, HP ALM and various internet tools to validate and track defects and issues while testing.
• Used a variety of devices and tablets for testing IOS, Android and Windows phones.
• Maintained version control of test documentation and test environments as well as reporting and defect tracking resolution.

Confidential

Senior - QA Lead/ Contractor

Responsibilities:

• Used a Scrum (Kanban) framework, document requirements and solutions that evolve thru collaboration between self-organizing cross-functional teams. (Fully integrate with a scrum development team).
• Created and execute test scenarios in collaboration with developers for Express Yard repair billing and operations management system.
• Conducted development acceptance testing via close collaboration with the development team. Ensure that items match the agile specification and provide the value necessary to the stakeholders.
• Validated Web Services, Log Files for real time reporting and data flow for a COTS Federal Regulated product.
• Used various tools to validate data (Tail 32, Notepad ++, PG Admin III, Version One).
• Performed browser based testing on Virtual Machines and MAC for IE7, IE8, IE9, IE10 Safari, Chrome and Firefox.
• Created defects and provide defect remediation using HP ALM and Version One.
• Used BI for reports and reporting On Demand Transportation Management Solutions (Express Yard - SaaS - Software as a Solution).