TECHNICAL SKILLS

Programming Languages: Apex, Java,, java, C++, C.

Languages: HTML, CSS, JavaScript, jQuery, AJAX, Bootstrap, BackboneJS, AngularJS

Databases: MongoDB, SQLite, MYSQL, Oracle.

Testing Tools: Quick Test Professional (QTP), Selenium IDE, JIRA, TestRail, Postman, LoadRunner, Eclipse, SOAPUI, SOAPUI Pro.

Other: Salesforce, Restful web services, Android, UML, Design Patterns, Data Structures

PROFESSIONAL EXPERIENCE

Quality Assurance Specialist /Salesforce Admin

Confidential

Responsibilities:

• A Certified Salesforce Professional with more than 5+ years of experience in the field of Information Technology.
• Performed the roles of Salesforce Administrator and Sr. Quality engineer in the organization.
• Excellent experience in Sales, Service and Marketing cloud in Salesforce Lighting.
• Have extensive experience in implementation of Workflow Rules, Role based Page Layouts, Record Types, Approvals and Assignment Rules.
• Have knowledge in implementing various advanced fields like Pick lists, Custom Formula Fields, Many to Many Relationships, Lookups, Master - Details, Field Dependencies, and Approval Processes for automated alerts, field updates & Email generation per application requirements .
• Good understanding of SFDC development including Visualforce & Apex .
• Worked under Agile SDLC using Scrum methodology.
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules on the objects and tabs.
• Have Good knowledge on Set up field service features according to client unique business needs.
• Experienced in installing the Field Service Lightning (FSL) managed package and Field Service Lightning mobile app.
• Created Custom fields, pick lists, dependent picklists, and validation formulas to the custom objects.
• Worked with various salesforce.com Standard objects like Cases, Accounts, Contacts, Assets and Products.
• Provide training through creating training materials and running training sessions and led the team of six QE’s.
• Strong time management skills and ability to prioritize multiple projects across several functional departments.
• Expert in salesforce Sales and Service cloud implementation.
• Configured workflow rules, time triggered workflows, email templates resulting into effective web to lead communication with customers and partners.
• Created page layouts, search layouts to organize fields and other components on a record detail and edit pages.
• Worked on Email handling requirements for assigning the leads to Agents.
• Been a part of Unit testing and guided my offshore and onsite Developers.
• Developed custom objects and custom tabs for various modules of applications.
• Written numerous SOQL queries using Force.com explorer.
• Prepared various test cases to test the functionality of the code in accordance to the governor's limits.
• Very good understanding and experience in Relational Database Management Systems (RDBMS) like Oracle, SQL Server, MySQL, including scripting, querying, updating, data extraction, analysis, modeling, testing.
• Experience in defining Testing Methodologies, Designing Test Plans and Test Cases, Verifying and Validating Web based e-Commerce applications and Documentation based on standards for Software Development and effective QA implementation in all phases of Software Development Life Cycle (SDLC).
• Have written stored procedures in DB. Good experience with MYSQL, MSSQL and oracle DB.
• Proficient in SFDC Administrative tasks like creating Users, Roles, Profiles, Page Layouts, Email Services, Approvals, Workflows, Validation rules, Reports and Dashboards.
• Experience in migrating code from sandbox to production using ANT.
• Experience with Data Migration and updates through the tool AppExchange Data Loader in Salesforce.com. Capable of creating and executing end-to-end test plans
• Strong knowledge of STLC and SDLC with experience in writing & executing test cases.
• Experience working on projects executed in an Agile based scrum methodology.
• Good experience in conducting and participating Business demos.
• Good experience in training the Support.
• Passion to learn new things.

Sr. Salesforce QA Engineer / Salesforce Admin

Confidential

Responsibilities:

• Performed Data Integration and Migration with the existing Legacy systems using Data Loader
• Created and enhanced complex data models by using Lookup and Master detail relationships
• Experienced in all technical phases of SoftwareDevelopment Life Cycle (SDLC)
• Created page layouts, search layouts, custom links, related lists and other components on a record detail and edit pages.
• Written SOQL queries against force.com API.
• Performing API Testingusing POSTMAN .
• Involved in Agile/SCRUM based approach to UI Development.
• Developed and configured various Custom Reports and Report Folders for different user profiles based on the need in the organization.
• Ability to effectively communicate technical issues and resolve problems at all levels of the organization both internally and externally.
• Documenting Reviewing and maintaining test plans, test cases, and test runs in Testrail.
• Good knowledge and well experienced with Jira Ticketing tool and the Bug lifecycle.
• Support and training new end users and business users of the SalesForce.com application.
• Successfully led and managed Data migration projects that include requirement understanding, making estimations, core development, mentoring team members, and helping team members in coming up with solutions for technical challenges.
• Managed resources and gathered metrics.
• Used LoadRunner to regularly test performance life cycles.
• Created LoadRunner scenarios and scheduled the Virtual Users to generate realistic load on the server using LoadRunner (Load generator machine)
• Gathering the Test Input data. Test Input data includes Pre-condition, Test Input, Test Result, Test Regression data.
• Planning of Test Strategy on how to automate the testing. Selecting the Test Cases for Regression testing and automating the Test Cases.
• Participated in coding and had hands on experience with Apex Language, Apex Triggers, Apex Class, Apex Test Methods, Constructors, Future Methods,
• Research-oriented, motivated, proactive, self-starter with strong technical, analytical and interpersonal skills.
• A result-oriented professional with good communication, leadership, team management, analytical and coordination skills.
• Specific areas of expertise include manual test case development, automation test case development, executing manual and automation tests for multiple products in Agile scrum as well as Waterfall SDLC.
• Worked on projects like, Data Migration, Cost Centers, Swaps, Skip CRM, Upgrades, Project A, Thor.

QA Engineer/ Salesforce Admin

Confidential

Responsibilities:

• Salesforce declarative programming Experience in lightning component
• Managed Salesforce clients & users, gathering the necessary account requirements.
• Worked on Data import, record types, sharing rules, custom objects, pick lists and page layout, Compact layout customization.
• Designed, setup and maintained Salesforce standard objects, custom objects and junction objects, while also structuring user roles, security profiles and workflow rules.
• Worked on Workflow rules, Approval process, Global actions, Master details relationship and look up
• Knowledge on SOQL and SOSL. Handling inbound and outbound calls to Resolve/Assist partners at over 300 client stores.
• Participated in the production support.
• Handling requests in the form of HPSM Tickets and resolve them in an SLA model.
• Participated in the low-level Apex coding and configuration.

Salesforce Admin/Developer ( Internship)

Confidential

Responsibilities:

• Worked on analyzing, estimating complexity, story pointing and implementing the user stories.
• Developed service cloud on salesforce.com platform using CRM process.
• Implementation of Nonprofit Cloud and Sales Cloud for small business owners.
• Manage operational requests and troubleshoot issues, working with diverse user groups
• Created different roles and profiles for users.
• Performed Coding with Apex.
• Maintained field level, record level and object level security.
• Used Data loader for Import and export of CSV files.
• Used workbench for SOQL and SOSL statements.
• Followed Scrum Agile methodology for the iterative development of the application and participated in weekly Sprints, daily stand up meetings and customer reporting backlogs