SUMMARY

• Over fifteen years of experience in Software quality assurance and Test Management with good experience in web based, SOA, internet, intranet, network and .NET applications.
• Experience in managing multiple projects and teams simultaneously.
• Excellent understanding of full software development life cycle (SDLC), and expertise in developing test strategies, test scripts, test cases, test data creation, test plans, test procedures, decomposition of test requirements and testing standards for both System and UAT testing.
• Hands - on experience in specific testing expertise includes unit, integration, system, performance,User acceptance testing (UAT), smoke and regression testing of several banking, insurance, hotel management, healthcare, telecommunications, and consumer product related applications.
• Proven experience in user interface, business requirement analysis, creation of test environments.
• Experience in onshore/offshore model.
• Experience in leading 20+ QA members. Planning and working with team members to ensure the deliverables on time.
• Good experience in using Iterative, Agile and Scrum methodologies.
• Experience working in a Continuous Integration/Continuous Delivery/Continuous Testing (CI/CD/CT) Devops environment supporting weekly or daily production deployments.
• Advanced knowledge of Business Processes.
• Good experience in all Phases of testing and Estimation.
• Excellent communication, negotiation and presentation skills, capable of making astute decisions and working under pressure.
• Strong analytical and problem solving skills.
• Very good team player, able to work independently and can work under tight schedules.
• “I am interested in relocating to the greater Dallas area”.

TECHNICAL SKILLS

• Strong Analytical Skills.
• Root Cause Analysis.
• Defect Management.
• Team Management.
• Risk Assessment.
• Process Improvements.
• QA Auditing Procedures.
• Strong Collaborative skills.
• Agile SCRUM and Waterfall Methodologies.
• MS Office Suite (Excel, Projects, Outlook), Visio, Confluence,Sharepoint,HP UFT
• JMeter,Blaze meter, HP ALM 12.0),TFS,JIRA, ITKO/LISA, JIRA,Zephyr,Selenium IDE and SOAP UI.

PROFESSIONAL EXPERIENCE

Confidential, Chicago

QA/Test Manager

Responsibilities:

• Currently working as QA Manager in Commercial and Community Banking division.
• Built a new team of 20 QA Analysts. Mentor and train new team members.
• Ensure effective process is implemented as agreed on test strategy.
• Coordinating and leading offshore and onshore team members.
• Led process improvement projects to reduce test times, integrate new tools and manage key tasks.
• Managing all phases of testing from requirement to implementation e.g. Unit, IST, UAT and Perf.
• Regularly Update Customer with release status, progress and risks.
• Planning resources for each release (multiple parallel releases) and allocate work and collect status on daily basis. Making sure team deliverables meets the project deadline.
• Coordinate with all other groups (UAT, Perf, PTO, Product and Business PMO) to communicate and implement the process effectively in each release.
• Team/Project Capacity Planning.
• Extensively using the Agile process and Agile Maturity Model(AMM) in completing each release.
• Helping each team member in performance development and helping with required training to meet their career goals.
• Mitigated QA risks including escalation to senior management and collaborated with cross-functional teams to ensure testing quality.
• Review and implement the test plan as per audit compliance.
• Authored and presented master Test Strategy to all project stake holders. Developed entire test suite along with test Strategy and test plan.
• Actively working with Platform Owner to determine budget for the QA Team.
• Provided project timelines, level of efforts, detailed status reports, risk assessments and gap analysis to all project stakeholders.
• Achieved quick turn around on defects by managing defect backlogs.
• Directing and leading test automation assignments.
• Decreased test time by 40% collaborating with Test Automation (Selenium Framework) plan effort for each release.
• Setup the QA Lab, Defect Tracking and test case management Tools (JIRA and ALM).
• Creating daily status reports to track the progress of testing and document the issues.
• Participation in Project stakeholder meetings and team lead meetings for issue resolutions and upgrading the knowledge base with innovative discussions on new testing methodologies, procedures and lean management procedures.
• Participating in bug review meetings to explain and prioritize issues with PMO, Development and Product Managers.
• Created RTM (Requirement Traceability Matrix) for FR to map 3000+ business rules to the test scripts.
• Deriving the testing cycles and assigning the work to team members.
• Executing and supporting DR (Disaster Recovery) activities conducted by Prod support team.
• Updating the test progress to Stake Holders.

Confidential

QA Manager and Process Coordinator

Responsibilities:

• Worked as QA Manager and Test Coordinator for different releases of U-verse Light Speed project.
• Lead the all testing phases for assigned projects prioritized by the PMO (Project Management Office)
• Involved in building a new team and conduct Performance reviews and Training.
• Responsible for scheduling and directing the testing tasks to offshore and onshore teams.Delegate the work based on resource experience and track the work progress.
• Bring the team members up to speed by training and conducting intermittent KT sessions along with stake holders.
• Responsible for the creation of the QA strategy, Entry& Exit criteria.
• Documentation of the testing timeline, ensuring detailed application level test plans and test scripts are developed, documented and executed by QA resources within the testing window.
• Manage and lead the QA processes and Production deploys.
• Conduct pre-User testing before turning over the testing environment to the user community.
• Closely review the Change Requests (CRs) and plan the required testing activities.
• Ensure the availability of a test environment to perform the Test cycles and provide technical support to users throughout the user testing cycles
• Using the organization’s application manage and track defects found in SIT & UAT testing and ensure defect traceability to requirements
• Communicate categorization of feedback and set expectations appropriately. Contribute to ensuring the quality and completeness of the test artifacts and testing process. Actively engage and improve the testing methodology across teams
• Play an active role in influencing the timelines for releases by providing accurate QA estimates. Deep-dive into complex issues with development teams to ensure quick turnaround time of QA defects.
• Coordinate and closely track the daily testing activities between Onshore and offshore teams.
• Participate in the BRD reviews with product and signoff the document.
• Coordinate with QA team, Product, PMs and Business Analysts to clear the issues and complete the testing tasks ontime.
• Using Quality Center for test management and metrics reporting.
• Involved in data and environment setup.
• Extensively involved in QA testing of nearly 60 different web service request and response calls between interfaces.
• Participate in discussions, review sessions with architects, business requirement analysts and developers to meet the end user expectations.
• Making sure the product has been tested thoroughly to avoid issues in production.
• Conducting group meetings with on and offshore teams to discuss any issues they have during the testing.
• Updating the progress and status of testing to management .
• Work with the project managers, development, system and QA testing teams to assign defects and ensure that defects are addressed, resolved and closed promptly

Confidential, MI

Sr Test Lead

Responsibilities:

• Completed the project by working as Release Test lead.
• This client is one of the nation's largest diversified energy companies with regulated electric and gas utility businesses.
• Involved in directing the team to comply and organize system test efforts.
• Designing the testing procedures and process for test management.
• Being responsible for managing, controlling and coordinating all test life cycles (unit, integration, system and UAT).
• Tracking the daily progress of work and conducting team meetings to assess the individual team member activities.
• Adopting Agile methodology for entire testing and development of the project.
• Conducted and coordinated all testing phases of LotusNotes 7.2 client upgrades including Thick Client, Thin Client, and browser upgrades.
• Publishing software test deliverables identified during each control point of SDLC, including test plan, test strategy, test case/script, and results analysis.
• Coordinating test activities and necessities with business, development, CM, deployment and production groups.
• Participating in lot of manual testing and result analysis.
• Extensively used Quality Center for defect management.
• Prepared LOE, test environment requirements, identify resource/skills and test schedule.
• Formulating new "defect prevention" strategy reengineering existing testing and inspection processes.
• Accomplishing on time, under budget delivery of all modules worked so far, complying with adopted IT standards.
• Used QTP for test automation and involved in the design of the automation framework.
• Extensively used Quality Center for test management and defect tracking.
• Reviewing test plans, test cases and test scenarios based on the business requirement documents and functional requirement specifications.
• Working on CSB application for energy (power and gas) customer billing and vendor PSM (Portfolio Sales Management) system.
• Interacting with the developers and end users to resolve technical issues.
• Coordinating defect fixes while doing different phases of testing.
• Preparing the TBD metrics during the testing phase.
• Carrying out regression testing on the new build of the application.

Confidential

Sr QA Test Lead/Coordinator

Responsibilities:

• Worked as a Release Test lead, and coordinator.
• Worked for the client who will provide integrated IP-based television (IPTV), ultra-high-speed broadband, IP voice and wireless bundles of products and services.
• Convened project team meetings with business analysts for clarifying the total functionality of the application.
• Prepared test plan based on the business requirement documents.
• Assigned defects to developers for a fix.
• Coordinated between different groups to fix the defects in time.
• Participated in all phases of system testing, integration testing and UAT testing of SDP.
• Participated in the knowledge transfer sessions with the other groups.
• Prepared test strategy, test plan, bug reports and TBD metrics.
• Responsible for analysis, programming and testing.
• Worked on the project wherein the platform includes TIBCO to connect the various software applications (SDP) and network hardware to activate and manage high-speed Internet services (DSL).
• Used Agile methodology for entire testing.
• Participated and reported status in all test related project team meetings.
• Worked on Amdocs Ensemble which is a platform for customer care, billing and order management (OMS).
• Coordination with AMDOCS development team.
• Ensemble supports convergent multi service operations including voice, data and Internet protocol (IP) services in Wireline and wireless environments.
• Derived the data validation test strategy.
• Documented the automation strategy and the test plan.
• Used SOA using WebSphere, web services standards such as SOAP and XML data input.
• Performed effective testing and problem solving on 24/7 working bridges.
• Integrated project plans for different projects to track the resource availability and usage.