Software Test Lead Resume Cincinnati, OH - Hire IT People

SUMMARY

Qualified professional with over 17 years in the banking industry.
Effective working both independently and as an integral member of a team.
Resolve difficult situations through a combination of listening and responding with care and concern.
Communicate and analyze trends through extensive documentation.
Dedicated and conscientious with the ability to simultaneously manage multiple tasks.
Able to assess situational needs and to implement creative solutions.
Proficient with multiple mainframe and front end banking applications.

PROFESSIONAL EXPERIENCE

Confidential - Cincinnati, OH

Software Test Lead

Responsibilities:

Actively leads software testers by providing technical guidance, training, and oversight while still preforming technical tasks within the mandated project targets.
Partners with the business line and development team to analyze project requirements and system capabilities.
Ensure requirement traceability.
Creates detailed test plans, executes scenarios, identifies defects, and coordinates resolution and retesting.
Follows enterprise standard test processes according to established Integrated Delivery Methodology to delivery customer-centric technology.

Confidential - Cincinnati, OH

Branch Operations Specialist

Responsibilities:

Performed assigned operations within the retail banking market.
Liaise daily with multiple branches to support branch operations.
Ensured sound operational understanding and implementation of procedures.
Successful results in each branch in areas of compliance and loss control through employee training and direct monitoring of tasks.
Established communication, training, and reporting processes to ensure branches are operating to most current operational and security procedures.
Acts as primary resource for branch personnel to clarify and verify operating procedures and policies.
Jointly responsible for the successful Retail Quality Assurance (RQA) audit reviews with Branch Manager.
Regional Top Operations Specialist

Confidential - Cincinnati, OH

Retail Support Analyst

Responsibilities:

Provided telephone support to 2,400 retail centers for operational issues, including but not limited to legal document review, and specialized account documents.
Supported branch staff in decision making, informing and instructing callers in various aspects of branch operations.
Analyzed, developed, recommended and communicated policies and procedures affecting the retail banking.
Interfaced with other internal departments to ensure operational soundness and system compatibility.
Provided overall problem resolution for operational and system issues.

Confidential - Cincinnati, OH

Customer Service Manager

Responsibilities:

Coordinated major branch activities under the direction and supervision of the Branch Manager; delivered strong customer sales and service, ensured compliance with operational policies and procedures and provided work-flow direction to branch staff.
Supported the Branch Manager in performing management activities including but not limited to scheduling and assigning work assignments to branch staff, reinforcing standards for sales and service through training, development, motivation, and coaching of branch staff; responding to employee questions, concerns and complaints; maintained documentation of branch staff attendance, productivity, accuracy, and performance; coordinated operational activities within the branch to ensure satisfactory passing of Retail Quality Assurance (RQA) assessments and operational audits.

Confidential - Cincinnati, OH

Bank Teller Coordinator

Responsibilities:

Provided administrative and supervision of the teller area, as delegated by manager.
Prepared work schedules, provided input to performance reviews; participated in ongoing training, coaching, and development to other tellers.
Resolved bank transaction discrepancies in all operational activities including teller balancing and customer transactions.
Motivated teller staff to reach sales goals by cross-selling bank products.
Resolved complex customer issues.