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Lead Quality Analyst Resume

SUMMARY

  • Experience in testing software in diverse technical environments: Windows, Client Server, Web, Mainframe, iPhone and Android
  • 10 years of experience in managing test teams, performance tracking and management reporting
  • Experienced in testing SAP (ECC & CRM), Peoplesoft and Manhattan Associates Warehouse Management
  • Solid understanding of Agile (Scrum) and Waterfall development methodologies
  • Experienced in testing Fiori & web applications using variety of browsers and tools.
  • Proficient in testing backend applications and databases with SQL
  • Experience in using Mercury Testing Tools: Quality Center, Quick Test Pro
  • Proficient in all aspects of software testing including test strategy, test planning, test effort estimations, test case development, executing tests, defect management and end user testing.
  • Successfully managed offshore teams and to deliver high quality software rollouts
  • Self - motivated and willing to assume responsibilities.
  • Excellent organizational and communication skills
  • Strong experience in MS Office (MS Word, MS Access, MS-Excel, MS-PowerPoint)

TECHNICAL SKILLS

Operating Systems: Windows, AS400, IOS, Android

Applications: SAP ECC, SAP CRM, SAP FIORI, SAP SMP GW, Workbrain portal, Manhattan Associates: PKMS Warehouse management, Labor Management, Performance Management, Scandata Transportation Management, POS, People Soft

Data Base Systems: Oracle, MS SQL Server, Teradata, Crystal Reports, Hyperion, Cognos, SQL

Test Tools: HP Quality Center, Quick Test Professional (QTP), JIRA

PROFESSIONAL EXPERIENCE

Confidential

Lead Quality Analyst

Responsibilities:

  • Tracking spare parts inventory at service technicians and coordinating replenishments
  • Accurately tracking and billing technicians spend in servicing equipment
  • Service order scheduling optimization with Opti-time & CRM
  • Adding service subtypes, iObjects and tasks to order by service technician
  • Service contracts renewal and restructuring- automatic and manual
  • Rollout of customer service applications on mobile phones to field service personnel.
  • Legal verification of equipment calibration certificates with government systems
  • Documented business requirements and user interface enhancements
  • Created test strategy, test plans and test cases for multiple projects
  • Coordinated UAT with business users and SMEs across geographic locations
  • Provided management with performance reporting, dashboard updates and status updates
  • Handled escalations / project issues from testing teams and SMEs.
  • Provided training to testing teams in Quality Center, JIRA and testing processes
  • Participated in the implementation of Agile methodologies
  • Managed testing of end to end business processes during SAP rollouts to multiple countries

Confidential

Lead Quality Analyst

Responsibilities:

  • Defined the test environment and quality center configurations
  • Created test plans for system test, integration test of multiple sprints
  • Coordinated the creation of test cases and scripts in Quality Center
  • Participated in daily scrum meetings to manage sprint development and testing
  • Trained multiple junior team members on Application functionality and quality processes
  • Created SQL queries to extract data from ETM databases and validate test results.
  • Collaborated with development teams and product owners to resolve the defects
  • Trained end users in application functionality, testing methodology and coordinated test execution

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