Lead Quality Analyst Resume

SUMMARY

Experience in testing software in diverse technical environments: Windows, Client Server, Web, Mainframe, iPhone and Android
10 years of experience in managing test teams, performance tracking and management reporting
Experienced in testing SAP (ECC & CRM), Peoplesoft and Manhattan Associates Warehouse Management
Solid understanding of Agile (Scrum) and Waterfall development methodologies
Experienced in testing Fiori & web applications using variety of browsers and tools.
Proficient in testing backend applications and databases with SQL
Experience in using Mercury Testing Tools: Quality Center, Quick Test Pro
Proficient in all aspects of software testing including test strategy, test planning, test effort estimations, test case development, executing tests, defect management and end user testing.
Successfully managed offshore teams and to deliver high quality software rollouts
Self - motivated and willing to assume responsibilities.
Excellent organizational and communication skills
Strong experience in MS Office (MS Word, MS Access, MS-Excel, MS-PowerPoint)

TECHNICAL SKILLS

Operating Systems: Windows, AS400, IOS, Android

Applications: SAP ECC, SAP CRM, SAP FIORI, SAP SMP GW, Workbrain portal, Manhattan Associates: PKMS Warehouse management, Labor Management, Performance Management, Scandata Transportation Management, POS, People Soft

Data Base Systems: Oracle, MS SQL Server, Teradata, Crystal Reports, Hyperion, Cognos, SQL

Test Tools: HP Quality Center, Quick Test Professional (QTP), JIRA

PROFESSIONAL EXPERIENCE

Confidential

Lead Quality Analyst

Responsibilities:

Tracking spare parts inventory at service technicians and coordinating replenishments
Accurately tracking and billing technicians spend in servicing equipment
Service order scheduling optimization with Opti-time & CRM
Adding service subtypes, iObjects and tasks to order by service technician
Service contracts renewal and restructuring- automatic and manual
Rollout of customer service applications on mobile phones to field service personnel.
Legal verification of equipment calibration certificates with government systems
Documented business requirements and user interface enhancements
Created test strategy, test plans and test cases for multiple projects
Coordinated UAT with business users and SMEs across geographic locations
Provided management with performance reporting, dashboard updates and status updates
Handled escalations / project issues from testing teams and SMEs.
Provided training to testing teams in Quality Center, JIRA and testing processes
Participated in the implementation of Agile methodologies
Managed testing of end to end business processes during SAP rollouts to multiple countries

Confidential

Lead Quality Analyst

Responsibilities:

Defined the test environment and quality center configurations
Created test plans for system test, integration test of multiple sprints
Coordinated the creation of test cases and scripts in Quality Center
Participated in daily scrum meetings to manage sprint development and testing
Trained multiple junior team members on Application functionality and quality processes
Created SQL queries to extract data from ETM databases and validate test results.
Collaborated with development teams and product owners to resolve the defects
Trained end users in application functionality, testing methodology and coordinated test execution

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