SUMMARY
- Experience in testing software in diverse technical environments: Windows, Client Server, Web, Mainframe, iPhone and Android
- 10 years of experience in managing test teams, performance tracking and management reporting
- Experienced in testing SAP (ECC & CRM), Peoplesoft and Manhattan Associates Warehouse Management
- Solid understanding of Agile (Scrum) and Waterfall development methodologies
- Experienced in testing Fiori & web applications using variety of browsers and tools.
- Proficient in testing backend applications and databases with SQL
- Experience in using Mercury Testing Tools: Quality Center, Quick Test Pro
- Proficient in all aspects of software testing including test strategy, test planning, test effort estimations, test case development, executing tests, defect management and end user testing.
- Successfully managed offshore teams and to deliver high quality software rollouts
- Self - motivated and willing to assume responsibilities.
- Excellent organizational and communication skills
- Strong experience in MS Office (MS Word, MS Access, MS-Excel, MS-PowerPoint)
TECHNICAL SKILLS
Operating Systems: Windows, AS400, IOS, Android
Applications: SAP ECC, SAP CRM, SAP FIORI, SAP SMP GW, Workbrain portal, Manhattan Associates: PKMS Warehouse management, Labor Management, Performance Management, Scandata Transportation Management, POS, People Soft
Data Base Systems: Oracle, MS SQL Server, Teradata, Crystal Reports, Hyperion, Cognos, SQL
Test Tools: HP Quality Center, Quick Test Professional (QTP), JIRA
PROFESSIONAL EXPERIENCE
Confidential
Lead Quality Analyst
Responsibilities:
- Tracking spare parts inventory at service technicians and coordinating replenishments
- Accurately tracking and billing technicians spend in servicing equipment
- Service order scheduling optimization with Opti-time & CRM
- Adding service subtypes, iObjects and tasks to order by service technician
- Service contracts renewal and restructuring- automatic and manual
- Rollout of customer service applications on mobile phones to field service personnel.
- Legal verification of equipment calibration certificates with government systems
- Documented business requirements and user interface enhancements
- Created test strategy, test plans and test cases for multiple projects
- Coordinated UAT with business users and SMEs across geographic locations
- Provided management with performance reporting, dashboard updates and status updates
- Handled escalations / project issues from testing teams and SMEs.
- Provided training to testing teams in Quality Center, JIRA and testing processes
- Participated in the implementation of Agile methodologies
- Managed testing of end to end business processes during SAP rollouts to multiple countries
Confidential
Lead Quality Analyst
Responsibilities:
- Defined the test environment and quality center configurations
- Created test plans for system test, integration test of multiple sprints
- Coordinated the creation of test cases and scripts in Quality Center
- Participated in daily scrum meetings to manage sprint development and testing
- Trained multiple junior team members on Application functionality and quality processes
- Created SQL queries to extract data from ETM databases and validate test results.
- Collaborated with development teams and product owners to resolve the defects
- Trained end users in application functionality, testing methodology and coordinated test execution
