SUMMARY

• Around 20 years of experience in software quality assurance and testing.
• Worked in different roles as a Test Engineer, QA Analyst, Test Lead and Test Manager.
• Expertise in Manual Testing and in Automated testing tools and well versed with different testing methodologies (Waterfall, Agile, Scrum).
• Experienced team leader and individual contributor.
• Extensively used QTP, QC/ALM for Test automation, Test management and Bug tracking.
• Experience in various types of testing including User Interface, Cross Browser, Unit, Functionality, Integration, Regression, Release, End to End, Compatibility, Database and Usability.
• Extensive experience in Client/server, Web Based testing on different environments.
• Expertise in writing, maintaining, executing Master Test plans, Test Strategy and Test Scripts, analyzing bugs and interacting with team members in fixing the errors.
• Extensively involved in Backend testing using Oracle, DB2, SQL Server, and TOAD.
• Extensively involved in User Acceptance Tests (UAT).
• Extensive knowledge on different business domains (Banking, Insurance, Healthcare, Telecom, CRM and SCM).

TECHNICAL SKILLS

Operating Systems: Windows 2000/XP/7 and Unix

Databases: Oracle, DB2, SQL Server and Microsoft Access.

Browsers: MS Internet Explorer, Mozilla Firefox and Chrome.

Tools: Microsoft Visio, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Share Point, SOAPUI, JUNIT, TOAD, TestNG, ANT, FireBug and LoadRunner

Automation Tools: QTP and Selenium IDE/WebDriver.

Languages: XML, C, Java and VB scripting.

Test Management tools: HP ALM and TFS

Defect tracking tools: Silk Radar, PVCS, JIRA and Bugzilla.

Guidewire Product: PolicyCenter and BillingCenter

Testing Process/ Methodologies: SDLC, STLC, V, Iterative, Waterfall, Agile and Spiral.

Testing types: Functional, Integration, Regression, Usability, Compatibility, E2E, Ad - hoc, Cross Browser and Smoke Testing.

Domains: Licensing, Banking, Insurance, Property and casualty insurance, Healthcare, Telecom, CRM and SCM.

Automation Framework: Data Driven, Modular, Hybrid and Keyword Driven

PROFESSIONAL EXPERIENCE

Confidential

QA Lead

Environment: HP ALM, TFS, SOAPUI, .NET, SQL Server, HP LoadRunner.

Responsibilities:

• Accountable for delivery of the Testing phase of the project ensuring scope, schedule, and quality objects are attained.
• Involved in the test plan development, test estimation and test strategy preparation and worked on approvals from client.
• Developed test scripts and traceability matrix to cover testing for all functional and non-functional requirements.
• Ensure the timely business validation of actual testing results and participate in the triage process.
• Build and maintain relationships by engaging business leaders to establish creditability, solve problems, build consensus and achieve objectives.
• Acted as an internal quality control check for the project.
• Performed test case design, execution and defect logging for all components.
• Created LoadRunner scenarios and scheduled the Virtual Users to generate realistic load on the server and improved the system performance.

Confidential

QA Lead

Environment &Tools: Guidewire PC/BC/CC, HP QC, VMWare and Bugzilla

Responsibilities:

• Lead the Interface and Policy Modules and played the role as a Team Lead and Onsite Offshore Coordinator.
• Created the Requirement Traceability Matrix (RTM) and evaluated Test Coverage in Quality center.
• Prepared weekly and monthly status dashboards for project test status updates.
• Interacted with guidewire development team on synchronizing the screens based on customizations.
• Interacting with the developers on resolving the reported bugs and various technical issues.
• Performed stringent reviews of requirements with BAs and identified the gaps to resolve the gaps at early stage of the project.
• Translated the business requirements into high level test scenarios which helped team members in creating test cases quickly.
• Maintained regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.
• Understood current and future needs of relevant stakeholders and customizes services to better address them.
• Developed Queries and tested the backend using the SQL queries.
• Performed test case design, execution and defect logging for all components.
• Followed up any outstanding open test risks / issues. Reported progress and issues to senior management.
• Compiled test metrics on defect removal efficiency and productivity.
• Executed data conversion test plans, test cases, track and resolve the issues to ensure that the Data Conversion solution delivered meets project requirements and handles data in a predictable, error-free fashion.

Confidential

QA Lead

Environment &Tools: Visio, J2EE, SQL Server, HP QC, VMWare

Responsibilities:

• Manage product test plans, provide testing estimates, and provide transparency to testing status on development projects and product releases.
• Managing test teams both at onsite and Offshore and estimation planning of resources in the team based on the scope of work.
• Work directly with software developers, project managers and BAs to advise on potential pitfalls based upon knowledge of the application development and business requirements
• Performed test case design, review, execution and defect logging for assigned components.
• Perform functional system tests and regression tests on new and existing features
• Devise innovative ways to define and continually improve the testing process and take advantage of industry best practices, tools and technologies to accelerate productivity
• Monitor, maintain and provide reports for bug tracking and defect resolution to the team and management to assist in process improvement
• Prepared and reviewed UAT test artifacts with Project Stakeholders. Facilitated the User Acceptance Testing (UAT) with System Administrators and Business Users, documented any issues or defects and eventually got sign off from the right parties.

Confidential

Test Manager

Environment &Tools: Visio, J2EE, ASP, .NET, SQL Server, DB2, HP QC, MS ACCESS, VMWare

Responsibilities:

• Define test approach and estimate to ensure its optimum, meets project goals without compromising quality and time to market.
• Participated in regular meetings with upper management to communicate accomplishments, plans and issues as well as any risks to the project's progress.
• Worked with an Agile, Scrum methodology to ensure delivery of high quality work with every iteration.
• Involved in test plan development and test strategy preparation and work on approvals from client.
• Coordinated and setup defect triage meetings between QA, Development team, and BAs and resolved issues.
• Performed Unit, Integration, System, Acceptance, Usability, and Compatibility testing in the project.
• Defined quality process and milestones, responsible for implementation and enforcement.
• Performed test case design, execution and defect logging for all components.
• Performed production verification for each release.
• Worked as internal consultant, advocate, mentor, and change agent for the product development and validation process.
• Assisted in the planning, forecasting, implementation, and identification of resource requirements for moderately complex product validation activities.
• Lead, coordinated, executed, assessed, and supported product test and validation efforts being performed by junior associates.