SUMMARY

• ISTQB Certified with 8+ Years of experience in software quality assurance and testing in the areas of requirement gathering and analysis, system test planning, test designing, system integration and production support.
• Strong test management skills in running large, cross - enterprise testing initiatives in large team.
• Seeking for a challenging position to utilize my extensive analytical and problem-solving skills in QA process improvement to contribute to the corporate goals.

PROFESSIONAL EXPERIENCE

Confidential

QA Lead

Responsibilities:

• Work in a Retail & Ecomeerce domain application as a SFDC QA Lead to verify quality of the product.
• Manage various meetings of Daily Call, Mid-Day Call, End Of day Call to get the daily work tasks progress from On-shore and Off-shore team members.
• Assign various tasks to the On-Shore and Off-Shore team members to expedite the work progress of the testing activities.
• Attend various meeting with BU (Business Users) to understand the Business Requirements.
• Test various systems of enterprise level such as Ecommerce, POS, SFMC, SFSC and Data Base.
• Perform End to End testing to validate systems stability.
• Perform various Regression cycles after defect fix and modification of application to validate each system is functioning properly as standalone as well as whole.
• Create various test process related documents like Test Plan, Test scenario, Test Case.
• Execute planned test cases for various test suites to validate Requirements.
• Provide KT( Knowledge Transfer) session among test team members for both On-Shore and off-Shore team to speed up the capabilities.
• Work heavily to test various Journeys for Ecommerce products in SFMC to trigger Campaign and also helped created various campaign in SFMC Journey Builder.
• Work with SFMC Data Extension to load Data in SFTP server.
• Work with SFSC to validate Ecommerce and POS orders when updates were made in Data Base to reflect data mapping.
• Use SFTP tool to upload large data files to have the team’s access of large data files.
• Heavily use Jira for Defect logging and Defect tracking & reporting.
• Utilize with ALM Octane to create gherkin test scenarios and test cases and mapped them to Jira.
• Creat Excel and word documents for traceability to keep track of Daily progress of testing tasks activities.
• Work on UAT session to mitigate the issues at hand and validated UAT testing.

Confidential

Lead QA / Senior Software Analyst

Responsibilities:

• Closely working with Business Analysts, Underwriters to understand the Product, Business Rules and the End users needs.
• Analyzing various Requirement Documents both functional and non-functional to relate with project goal & utilization.
• Develop Test Scenarios, Test Cases, Test Data, RTM to ensure all of them are covering business requirement for execution.
• Time to time working with developers to discuss various defects and its reproducibility, status, severity, priority.
• Performing various Black box testing in .NET application like Assembly, Functional, Non-functional, Integration, Smoke, Ad-hoc, Exploratory, System, Regression, UAT Testing.
• Retesting defects for fix purpose as well as for modification along with regression testing to check the impacts on other working areas of the application.
• Performing Smoke testing for AUT deployment along with Ad-Hoc testing to check the stability of the deployed build.
• Interface testing for 3rd party application integration and data pre-filing to perform UAT for business user’s acceptance.
• Attending various events like Scrum Call, Issue triage, Peer review, Demo, Retrospective, Release and Hot fix meeting.
• Working with complex Business Insurance Rules, Rating for validation across the application during policy creation.
• Logging and utilizing issues in Jira and generating reports for defects for each pre-release.
• Working with on shore and off shore model with various environments like QA, UAT, model and hot-fix.
• At times working with QA manager to mitigate and risk analysis also updating all defects related tickets after retesting along with status.
• Maintaining share point for conventional project documents uploading and updating.
• Writing queries for back end data validation and manipulation.
• Time to time giving feedback at product development meeting based on the experiences and observations.
• Guiding off shore team members for testing and tool utilization for various metrics maintenance.
• Standardizing tickets logging process and creating UI/UX checklist for UI validation.
• Performing Mobile testing with various devices like iPhone, Android, iPad and at times with emulators.

Confidential

Senior Salesforce QA Analyst

Responsibilities:

• Closely collaborate with business analysts, Developers, Product owner, and multidisciplinary teams across the entire software development and testing life cycle, which includes testing, comparing and validating requirements for salesforce CRM application as well as web application for NYL.
• Heavily worked on project simultaneously as analyst and tester in Sales Force (Lightning/Classic) to facilitate work process smoother and faster for various internal roles with various validations.
• Dedicatedly worked with UAT team to ensure NYL insurance application is working properly as per various user stories.
• Heavily work on multiple project simultaneously as a manual and Automation tester in salesforce technology.
• Actively use Rally test management tool in order to write or design manual test cases update test cases, update execution result, manage test scenarios, log defect, retest defect as well as various reporting.
• Automation purpose use in house automation tool to create automation scripts and run those in regression testing.
• Involve in backend testing using MS SQL server where I write and execute basic and complex SQL queries using various Joining, Operators, functions, and syntax.
• Regularly join in release and sprint planning meeting, daily standup meeting, Demo and retrospective meeting, peer review, defect review meeting, and various other meeting as well.
• Perform Functional, Integration, Regression, Smoke, End to End, Ad-hoc, System, and User acceptance testing as well.
• Facilitate necessary training to new joiner as well as transfer knowledge to existing team members time to time.
• Perform additional role as a user story manager to manage the testing team and maintain active communication with development team as well as offshore team to provide product related updates as well as gather their update regarding user story which had assigned for sprint and release.
• As a user story collaborator my duty to manage all user story and assign to team members, collect estimation for each user story, track the progress of those user story, provide clear concept about application.
• Play an active role in the change management process, as well as with the Black Tab and utilizing best approaches in implementing the product in Salesforce cloud technology.

Confidential, Boston, MA

Integration Test Engineer

Responsibilities:

• Involved in analyzing and validating requirements, Use case for warehouse inventory management application for the robotics product and workflow of the application.
• Developed test scenarios, test cases in excel spreadsheet for requirement validation in various cycle of testing.
• Created test data based on acceptance criteria for validation of front end and back end data manipulation.
• Used end user’s or production level data to meet the necessary production efficiency.
• Performed various black box testing namely functional, integration, ad-hoc, smoke, regression, UI/UX for Non-functional.
• Validated various integration points for components maturity as well as integrity for the robots.
• Tested functionality of robots for product dropping, picking and LHD, P&D, BCR and Conveyers.
• Worked with Control Center UI to drive robots for picking up, dropping off warehouse delivery validation with inbound and outbound methods.
• Created objectives for robots to change levels, case edge detection, slow down and relocation from one charge station to another charge station to reboot.
• Used test management tool Jira for development of test scenario, test case and storing user stories as well as defect tracking and issue logging. Used Slack and Jabber for internal chatting along with outlook for email communication.
• Attended meetings like daily stand up meeting, Demo and retrospective.
• KT session to focus on issue mitigation and general discussion of issue at large, issue at hand.
• Worked with Log files utilizing UNIX command shell. Worked with large team within same complex.