Application developer and QA testing Resume

EXPERIENCE SUMMARY:

6+ Years of experience in IT field as an Application development and maintenance/Support Analyst in Confidential and currently working in Confidential .
My main area of experience includes Application Development and support, Environments and Defect Support, Incident Management and Change Management.
I have worked primarily in the domain of Banking Services and Airline

My main area of experience includes Application development and support/maintenance and Release Management, Environments and Defect Support, Development of the applications using PRPC V6.2, PRPC V6.3 and PEGA 7.1.
I have worked primarily in the domain of Banking Services and Airline/Travel.
Increased knowledge and allowed for quicker turnaround on incoming requests by providing process and procedure documentation for colleagues and business users for software applications being supported, which led to better understanding of application and functionality
Troubleshoot analyzed, and implemented solutions for issue resolution
Ability to work independently and meet deadlines
Have experience in PEGA 6.x and 7.x versions
Worked on agents, email listeners, decisions rules, flows, activities, data pages, declarative rules
Have experience in pega debugging tools like tracer, clipboard, PAL,PLA, AES

CAREER OBJECTIVE:

Highly skilled Application Developer/Support Analyst with expertise in PEGA 6.3, Windows, UNIX and Linux - based systems. Vast experience in high-volume environments with strong analytical communication and organizational abilities. Complex problem solver able to thrive in fast-paced and challenging roles.

TECHNICAL SKILLS:

Basic Programming Skills(Java,PHP,Javascript,J2EE and Database)
Windows OS skills (MS Office, Installation)
PEGA PRPC V6.2,V6.3 Application development, support and maintenance
Good understanding of Airline Pre-Travel and Post Travel applications
Provided L2 and L3 support for applications
Autonomic Event Services (AES) V3.4
SQL Developer
Certified with CSA and CSSA

PROFESSIONAL EXPERIENCE:

Application developer and QA testing

Confidential

Responsibilities:

Daily client interaction to define and gather business requirements
Creating rules like activities properties to develop the business requirement
Involved in testing of application using the PRPC tool.
Involved in defect management and bug fixing.
Involved in creating testing documentation and testing different scenarios.
Involved in entire life cycle of SDLC process.
Have worked under Agile and Scrum methodology.
Communicated project status effectively on a periodic basis.
Responsible for ensuring the Quality procedures related to the project.
Defect Management tool: QC

Support Analyst

Confidential

Responsibilities:

Providing 24/7 Production support and on call Support.
Manage and supporting 4+ Airline Applications.
L2 and L3 supports for applications.
Worked in Production application support for PEGA PRPC, Oracle Database and Tool related applications collaboratively with customers, partners, and professional services to resolve application related issues that customers reported.
I believe in myself and always try to take up and fulfil all the responsibilities that are entrusted on me by my seniors and give my best in whatever I do.
Raising Change Request and implementing Change for up-gradation, enhancement and repair of application.
Has worked widely in RFS which is development oriented issues.
Handled both Production and testing environments.
Has worked in SQL & Oracle database and got hands on experience with resolving issues by use of queries.
Has handled vendor related application and have resolved issues on time with customer satisfaction.
Have prepared Root Cause Analysis (RCA) document for the priority tickets resolved by me and my team.
Have involved in updating KEDB, which helped me and my team mates to refer when we got similar kind of tickets. It is very much useful to reduce resolution time and to resolve the ticket within SLA.
Adhere to SLA process.
Ensure to maintain good relationship with Customers, Third party vendors, and with Project team.
Have given KT to new resources about functionality and high level architecture
Responsible for understanding and analyzing the application requirements.
Deploy and configure PEGA, DMS and CDM software releases at customer's production environments and pre-prod environments.
Liaise with product development and QA team before the fix is delivered to customer.
Created value adds and service improvements which will benefit the customer.
Responsible for handling escalation calls from customer.
Responsible for acceptance testing before releasing any new feature in the application.
Develop and maintain a well-coordinated internal relationship with key personals within the customer's organization.
Solving day to day Application related issues
Ticketing Tool: BMC Remedy

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