SUMMARY

• Accomplished professional with 15+ years of progressive management and executive leadership experience in the software industry.
• Proven record of significant, successful contribution in quality management, project management, process improvement and product - development life cycle methodologies systems for multiple Fortune 500 companies.

TECHNICAL SKILLS

• Strong leadership abilities
• Excellent communication and negotiation skills
• Works well under pressure in fast paced environment
• Strong problem solving skills
• Excellent knowledge of IT standards and SDLC methodologies
• Ability to collaborate and influence to achieve common goals
• Agile certified from University of Memphis

PROFESSIONAL EXPERIENCE

QA MANAGER

Responsibilities:

• Managed agile teams supporting multiple applications to support the website ( Confidential ) and applications suite.
• Worked closely with PMO and Business units to triage intake requests and determine prioritization of all projects in queue.
• Worked with Scrum Master and Pods/teams to determine overall estimates and effort for current projects.
• This includes collaborating with Development and Release Management to provide software release notes for all new functionality and enhancements.
• Enhanced SDLC process by eliminating redundancies and outdated processes.
• Established key process indicators (KPI’s) and implemented preventive and corrective actions to eliminate the root causes of poor quality and delivery problems.
• Implemented new quality measures and reporting to ensure all versions and operating systems are functioning properly and at maximum velocity for best in class User Experience.

CONSULTANT

Confidential

Responsibilities:

• Recruited by Confidential to implement an Agile approach to the current SDLC and promote process improvement to a growing Technology group.
• Responsible for overseeing special projects from the Executive committee.
• This included communicating with business executives to ensure demands are prioritized and managed to execution.
• Managed overall Project Management, Business Analysis, Development, and Testing aspects of project to Implementation.
• Created Application Portfolio to leverage KPI’s in application scores and cost-based analysis.
• Worked directly with executives to identify redundancies and create efficiencies by combining the business needs and improving the overall User Experience.

IT APPLICATIONS MANAGER

Confidential

Responsibilities:

• Managed teams ranging from 15-30 Full Time and Offshore employees including Project Managers, Business Analysts, Quality Assurance Analysts and Developers in Agile methodologies to ensure quality and timeliness to all internal, external and client facing projects in a fast paced and ever-changing environment.
• Led team of business and technical staff in Agile environment by defining roles, assigning staff, and developing training programs.
• This also involved creating SOP documentation, training and implementing all aspects of the SDLC. Designed and implemented from the ground up, structured QA-testing process, including Unit, Integration, User Acceptance, Demo and Performance testing.
• Developed Quality and Test management system and organization from ground zero, including Project time estimation and process-improvement identification and tracking, Version control for Development and Release processes.
• Created and implemented division defect management and configuration management procedures in order to communicate openly with business and executive management of any roadblocks or issues and collaborate effectively for solutions.

QA MANAGER

Responsibilities:

• Managed Quality Assurance team of approximately 30 employees including Supervisors and Senior Leads.
• Hired and trained staff in newly implemented Agile Methodologies and created Scrum teams to better align with our business partners and client needs.
• Implemented new software (Rally) for documentation and change management purposes with multiple specialized Scrum teams to cater all demands from multiple platforms.
• Produced over 30% increase in productivity and overall efficiency in project work flow that allowed new teams to be created for automation efforts and production support team to quickly address any production issues.
• Built test library and testing templates for reusable test sets and automation testing.
• Designed processes and collaborated with development teams to utilize a data repository and step by step work flow for environment creation, parameter and data push and automation testing to reduce manual processes.

QA SUPERVISOR

Responsibilities:

• Supervised team of 30 employees and reported to VP of Technology.
• Responsible for hiring staff and all administrative tasks associated with annual review, merit increases, bonus structures and disciplinary management.
• Mentored employees on systems and best practices across all testing on multiple platforms.
• Defined workflow and managed all project oversight from testing perspective.
• Created programs to automate testing efforts for data/parameter pulls and cycle testing.
• Implemented process and procedures designed with automation and reporting to reduce production defects 30% and increased overall productivity 35%.

QA MANAGER

Confidential

Responsibilities:

• Responsible for managing the Quality Assurance Testing team by designing processes in the SDLC for all internal application testing and software release.
• Created multiple testing platforms for internal, UAT and regression purposes.
• Worked closely with all business units and development to ensure business demands were documented accurately and implemented with 100% success.
• Designed and Implemented all regulatory and OFAC processes for all internal data and client accounts.
• Created Problem Management system to alert operations of any production defects or issues.
• Defined ticketing process and escalation procedures to minimize risk.

SENIOR QA ANALYST

Responsibilities:

• Responsible for business case and demand management through intake procedures.
• Work with Business and Development teams to determine workflow, timeline and implementation steps.
• Design and execute all test cases associated with projects through manual, automation and integration testing effort using best practices.
• Ensure defect free product for Demo testing with business and stake holders prior to release. Perform post production validation for all enhancements.

OPERATIONS SUPERVISOR

Responsibilities:

• Supervise team of analysts to monitor and maintain all network activity and job processes.
• Define process flow for batch jobs and automate reporting.
• Communicate with leadership to implement new business functions and create alert systems for any outages or decline in traffic.
• Mentor team on new practices to enhance operations by automation and developing more efficient batch functions.

OPERATIONS ANALYST

Responsibilities:

• Execute and record all batch jobs for IT operations.
• Monitor all network connectivity for credit card transaction processing.
• Troubleshoot and document all issues and defects.
• Transfer wires for all major credit card companies from all clients.
• Record and perform backups for all application systems.