SUMMARY

• I'm an IT professional strives/passionate in quality assurance and customer support. I believe my leadership/managerial/hands - on experience coupled with professional expertise could help company/organization to achieving higher product/service quality and governance.
• I’m also a detail-oriented resource with solid aptitude and background in Business Intelligence/Data Warehouse analytical related fields.

PROFESSIONAL EXPERIENCE

Quality Assurance Manager

Confidential

Responsibilities:

• Planned/oversaw overall company’s IT QA strategic initiatives in improving software/data (CX/VX) quality and delivery.
• Managed/built Quality Assurance team (onsite and offshore) on establishing quality/best practices, processes, and procedures across all product releases.
• Managed / developed Customer Support team (Implemented Tier Support Model + measurable/actionable SLA metrics)

QA Lead

Confidential

Responsibilities:

• Lead the Quality Assurance team effort to ensure the quality of Confidential product and the satisfaction of clients b y ensuring that deliverables meet stated requirements and function as expected within the set deadlines.
• Managed and mentored both onsite and offshore QA team members (Analysts, Software Test Engineers, and Software Development in Tests).
• Supported the development of quality assurance test requirements, functional specifications and designs ensuring that information systems, products and services meet organization standards and end - user business requirements
• Created and organize test plans; create test scenarios, cases and scripts; create test data
• Performed software application and system testing activities in both the test and production environments
• Performed both manual and automated testing
• Dynamically adjusted test measures to reflect BRD changes, in cooperation with PM and engineering team
• Communicated results of testing and validate testing as required
• Maintained documentation of defects and issues in JIRA/TFS, creating an accurate audit trail for analysis
• Ensured that requirements and design details are accurately reflected and traced
• Participated in Agile process, including scoping/sizing
• Recommended and implemented quality improvements to requirements, development, and test procedures
• Drove the development and implementation of processes and tools that promote efficient and thorough testing
• Represented subject matter expertise in the QA competency area, remaining up to date on new developments in the field
• Monitored the performance of the QA team and keep the Technical Operations Manager apprised of any performance issues that are identified
• Worked with QA team to resolve testing issues that may arise
• Drove the development and implementation of test automation as appropriate, including platform and standards
• Drove the development and implementation of QA standards across the development organization (Seattle and Beijing)
• Established and drive release and deployment standards across the development organization
• Drove the development and implementation of standardized unit testing
• Drove the development and implementation of automated build validation

Confidential

Sr. QA Analyst Lead - BI/DW

Responsibilities:

• Lead the Quality Assurance team for the overall testing activities and efforts in the Confidential s Business Intelligence team.
• Facilitated efficient communication between functional teams through clear reporting on defects & test status metrics/reports
• Led testing efforts for the Legacy Data Warehouse and Enterprise Data Warehouse initiatives.
• Collaborated review, feedback and suggestion to ensure SDLC best practices and Testing processes/guidelines are being followed.
• Coached and developed individual contributors to maximum full performance/potential.
• Identified relevant subject areas/articles to cover in How - To and Knowledge Base sharing.
• Developed Project dashboard for efficient managing and sharing project specific metrics.
• Established and documented general testing etiquette/best practices (across IT)
• Improved QA processes and influenced those of the overall IT QA organization in order to improve our agility, effectiveness, and efficiency.
• Created and shared Test Strategy document describing various testing approaches and methods that can be combined during project testing phases.
• Established metrics for testing, setting expectations on bug fix / validity rate, and incorporate metrics into weekly/quarterly status snapshots.
• Continued to refine consistent and efficient in-take work (Requirements, defects, and test cases) between various functional teams.
• Developed standardize templates for certifying release (to include):

Confidential

SR QA Analyst - BI/DW

Responsibilities:

• Responsible for Quality Assurance of Analytics Desk components of Confidential s Business Intelligence systems (ETL and Cognos).
• Created black and white box test cases and executed ad hoc testing for ETL, analysis, and reporting capabilities.
• Contributed to the overall quality of the project release by reviewing requirements documents, technical designs, and other upstream documentation.
• Developed test plan through major software releases.
• Automated backend SQL test cases based on Business logics/mappings/requirements.
• Tracked open bugs and work with development team to ensure that identified issues are resolved in a quality and timely manner
• Identified and execute don opportunities to create automation and tools to increase our efficiency and effectiveness.
• Developed test and release processes as well as developed test documentation.
• Worked effectively with internal business and technical stakeholders to ensure that our technical solutions meet their needs.

Confidential

QA Analyst - IT

Responsibilities:

• Responsible for Quality Assurance of backend database components of Confidential s IT systems (Customer care and billing systems).
• Planned and executed database testing for Confidential IT related projects.
• Tested schema and performed unit and functional testing of production SQL code and scripts.
• Created templates and defined best practices for performing database testing.
• Created SQL scripts and other test tools which support the QA team s testing efforts.
• Tracked open test tool requests and worked with stakeholders to clarify requirements and set proper expectations for when a proper solution will be delivered.
• Contributed as developer on internal QA related projects (Tools).
• Contributed as tester to create test cases and test plans for new functional code.
• Created and maintained SQL tools needed for test automation.
• Assisted the production support team by testing and troubleshooting software issues reported. identified bugs and set proper priority. Tracked open bugs and worked with development team to ensure that identified issues are resolved in a quality and timely manner.