SUMMARY

• Detail - oriented professional with over 18 years of experience in technical documentation for some of the largest providers of equipment and software for the U.S. military, retail, telephone, aviation, and transportation industries.
• 5+ years of experience in requirements analysis and systems analysis for documentation, software, hardware, and e-learning environments covering a wide range of deliverables.
• Four years of experience editing and checking Interactive Electronic Technical Manuals (IETMs) for compliance with ISO standards to be deployed with heavy US military vehicles.
• Fourteen years of experience in technical writing and editing of software documentation.
• Experience includes: retail applications (3 yrs.), telecommunications and telephony applications (9 yrs.), computer- and web-based courseware (4 yrs.), online help systems (3 yrs.), and Defense Logistics Agency support software (1 yr.).
• Proven ability writing clearly and concisely for wide range of audiences.

PROFESSIONAL EXPERIENCE

Confidential, Columbus, Ohio.

Responsibilities:

• Leading global security company providing innovative systems, products, and solutions in unmanned systems, cybersecurity, C4ISR, technical services, and logistics and modernization to government and commercial customers worldwide with annual revenues in excess of $28 billion.
• As one of six requirements analysts in our Information Systems sector, I was responsible for eliciting, analyzing, specifying, validating, and managing requirements for support software for the Defense Logistics Agency (DLA) of the Department of Defense.
• I served as both a subject matter expert and conduit between the DLA’s customer community and the Northrop Grumman software development team for the full lifecycle of the product.
• I analyzed, created, wrote, maintained, and updated all of the associated technical documentation including design specifications, system flowcharts and manuals, software test plans and cases, process workflows, user requirements, user guides, and online help.

Confidential, Miamisburg, Ohio.

Responsibilities:

• Documentation and product support solutions development company servicing the aerospace, consumer, industrial, and military market of industries with annual worldwide sales of over $30 million.
• As one of four technical editors in our Quality Center for nearly 300 writers, I was responsible for editing paper- and electronic-based technical manuals, E-learning lessons, IETMs, and other publications for grammar, punctuation, spelling, technical accuracy, electronic integrity, and compliance with customer requirements.
• I personally edited and quality-checked over 43,000 pages of technical material comprising hundreds of documents, manuals, parts catalogs, and materials for product platforms ranging from aerospace ATA-based maintenance manuals and military armored vehicles to commercial food preparation products and home appliances. These documents were then quality-checked for compliance to ISO9001, industry-specific, and/or customer-specific standards.

Writer/Instructional Design Specialist

Cincinnati, Ohio.

Responsibilities:

• Served as the lead subject matter expert for all telecommunications projects, where I worked as a UI designer creating courseware summaries, performing content analysis, identifying skills gaps, developing learning interventions, and translating UI wireframes for Information Design Plans delivered to the client.
• Utilizing an Agile-like approach (before Agile existed), I was part of a small, highly successful team that researched, developed, illustrated, and edited story cards and coded instructional courseware for over twenty separate telecommunications projects comprising nearly 180 hours of computer- and web-based . Because our team was very lean (one programmer, one graphic artist, and one UX designer), my team used a Kanban-like approach to develop a reusable generic Icon Author software engine for implementation of computer-based story cards. Although I am not officially a graphic artist, a sizeable percentage of my “place-holder” illustrations were included as final art in the customer’s final product delivery.

Technical Writer/Editor

Cincinnati, Ohio.

Responsibilities:

• Lead Technical Writer for major software application upgrading and replacing ALL of Japan’s land-based telephone systems for NTT, Inc.
• I served as project leader for 3 of 11 major application subsystems and was responsible for Daily Stand-Up meetings with software developers and SMEs (subject matter experts) to disseminate changing requirements documentation and development information to a SCRUM-like project management team as well as other team writers.
• I personally developed and delivered 11 major user manuals (over 4,500 pages) in one year involving developing, reviewing, editing, and producing over 27 draft documents before final delivery.
• Documents included both paper-based and online . Additionally, I developed a UNIX program for extracting and formatting raw data for application guides reducing development time by 92%.

Confidential, Dayton, Ohio

Responsibilities:

• As a technical writer, I was responsible for designing and developing paper-based documentation for retail store applications. On one project, I reorganized, redesigned, and rewrote a documentation set reducing the page count by over 50% without the loss of any pertinent information. As a UI designer, I designed a new user interface and menu system prototype to be used for acceptance testing of a new database system.
• This involved working both with software developers and end-users to create the most efficient and usable interface design.
• I then worked in a technical writer capacity to design the overall document set and to write how the system would be used to accomplish end-user tasks and goals.