SUMMARY

• Certified Scrum Master having 16+ years of SDET experience and expertise in Software Testing Life Cycle with diverse projects and working across geographical locations. Working experience on different Software development methodologies like DevOps, Agile (Scrum), Waterfall and Iterative.
• Experience of working in versatile domains like Telecom CRM, Banking & Finance, Healthcare, Manufacturing, Retail and Insurance.
• High proficiency in managing, planning, implementing and coordinating all aspects of software test releases, developing test plans, matrices, test cases, test scripts, test data etc.
• Strong motivator with demonstrated ability to develop synchronized and effective teams, comprising both onsite as well as offshore team members.
• Working experience in Software Testing Life cycle across different phases including Agile Framework.
• Expertise in Test management tools like HP ALM, Jira, QTest and knowledge of automation tools like HP QTP, UFT, Cucumber, HPMC, TestNG, Jira Align, Appium, AccelQ, Clarity, Espresso and Selenium.
• Strong experience in Web services & Automation testing using tools like Selenium, HP ALM, SOAP UI, etc.
• Expert in setting up Testing Centre of Excellence (TCOE) and following TCOE model of Test Governance.
• Extensive working Experience in using testing methods like Functional, Regression, Integration, System, Security, Usability, Database, Web services/API Testing (API Automation), Smoke/Sanity, E2E and UAT.
• Working experience in DevOps, CI/CD Pipeline, Jenkins, Openstack, LISA.
• Good knowledge of Pega Testing, SAP testing, Network testing, and ETL testing with Informatica tool.
• Project Management, Project Schedule, Project Tracking and Team Management.

TECHNICAL SKILLS

Operating Systems: Windows 2000/XP/ 7/8.1, UNIX, Linux, Sun Solaris, MS DOS

Programming Language: C, C++, SAS 9.4, Java, SAP R/3 ABAP/4, VB, Java scripting, CICS, HTML, LISA, XML

Database: DB2, MS - Access, MS SQL, Oracle, Sybase, Gem Fire, Teradata, HBase, MySQL

Software Tools: ALM, QTP/UFT, Jira, Azure DevOps, AccelQ, PCF Cloud, JMeter, Selenium, Pega

Testing Models: Traditional, Agile (Scrum, Kanban, SAFe Agile) and DevOps

Browsers: IE, Mozilla Firefox, Chrome, Safari

Versioning Tools: VSS, Serena Dimensions, Tortoise SVN

PROFESSIONAL EXPERIENCE

Confidential

QA Test Manager

Responsibilities:

• Managing a team of Pega testers for an Anti-Money Laundering (AML) project Insurance client.
• Involved in providing KT to team members on application functionality and identifying test requirements and checking if the test cases were complete to test the business functionality.
• Managing multiple project teams at one time and onshore offshore coordination.
• Managed all Pega quality assurance efforts including the development and implementation of a quality assurance program under Agile (Scrum, Kanban) environment.
• Worked with Testing tools SOAPUI, Postman, EazyBI, Selenium, Cucumber, TestNG, ALM, Jira and QTest.
• Held overall responsibility to plan, develop, coordinate and lead software release activities.
• Created and maintained Validation & Verification Strategy for the applications.
• Extensive experience with KPIs, Performance measurement, and quality controls for testing teams.
• Worked with DevOps, CI/CD Pipeline, Openstack, Jenkins.

Confidential

QA Test Manager

Responsibilities:

• Managed a team of Manual/Automated QA testers for a SAFe Agile (Kanban) Cloud Migration project.
• Spearheaded all quality assurance efforts within an organization including the development and implementation of a quality assurance program.
• Worked with HP ALM, Jira, Selenium, JMeter, SoapUI, Jira Align, AccelQ, OpenStack, Clarity, Jenkins.
• Managed Installation Verification during application deployment process in QA/Production Environments.
• Managed the Validation Deliverables such as Test Plan, Requirement Verification Specifications, Verification Protocol, Verification completion Report etc., during the formal verification phase.
• Created and maintained Validation & Verification Strategy for the applications.
• Managed iOS, Android and React Native apps Mobile testing using Appium and Espresso.
• Developed QA budgets, hire, train and supervise QA Engineers and Test Automation Developers.
• Extensive experience with KPIs, Performance measurement, and quality controls for testing teams.
• Provide daily program status reports to the executive management with appropriate RAG status, KPIs/metrics, Risks and mitigation plans.

Confidential

QA Test Manager / Scrum Master

Responsibilities:

• Managed a team of Manual and Automated QA Engineers with OSS, BSS, Telecom Billing, Networking, CA Service Virtualization (LISA), OpenStack under SAFe Agile (Scrum, Kanban) environment.
• Facilitate Agile ceremonies/rituals, daily Scrum standup, retrospectives, grooming and planning, etc.
• Mentored the Business Users during the User Acceptance Testing and obtained business sign off on the application for Production Release. Played a key role in setting up of Testing and Automation CoE.
• Provide daily program status reports to the executive management with appropriate RAG status, KPIs/metrics, Risks and mitigation plans.
• Managed regular daily/weekly project meetings, project reviews and maintain project status reports.
• Establish and maintain project leadership across departments, subcontractors, vendors and customers.
• Managing multiple project teams at one time and onshore offshore coordination.
• Extensive experience with KPIs, Performance measurement, and quality controls for testing teams.
• Managed iOS, Android and React Native apps Mobile testing using HPMC.
• Established QA best practices and performance metrics/KPIs to ensure quality throughout the SDLC.
• Managed the Validation Deliverables such as Test Plan, Requirement Verification Specifications, Verification Protocol, Verification completion Report etc., during the formal verification phase.
• Participated in cross functional team discussions to help improve the overall service quality, providing input for a go/no-go decision on release readiness, reviews and communicating status to stakeholders.
• Contributed heavily and implemented testing processes and automation frameworks.
• Worked with Testing tools ALM, UFT, Selenium, Cucumber, Jira, SoapUI, AccelQ, Clarity and JMeter.
• Co-ordinated releases with DevOps team (DevOps, CI/CD Pipeline, Jenkins) to ensure production readiness, deployments, verifications using manual and automated test runs.
• Anchored Defect Management plan, conducted defect triage meetings, applied skills to analyze, develop and implement solutions for process improvements, trouble shooting and new product development.