SUMMARY:

• Certified scrum master with over 15 years of experience in the IT industry as QE Lead/Manager.
• Experience in launching several large scale high quality products.
• Exceptional leader with a proven track record on delivery, possess a strong background in Quality Assurance methodologies and Test Management.
• Key Strengths include QA Program Management, Agile Test Management, E2E Test Strategy, Knowledge Transition Plan and creating methodologies.
• Expertise in Test Management, Test Planning, E2E Test Strategy, Estimation, Implementing Test Process & Automation Approach.
• Extensive experience working in Agile Scrum development methodologies.
• Skilled in agile methodologies: Scrum and Scaled Agile Framework (SAFe).
• Manage projects within defined budget and timeline.
• Responsible for collating customer feedback through customer satisfaction survey and been instrumental in improving customer survey feedback rating.
• Implementation and documentation of best practices and value adds leveraging for previous accounts.
• Successfully partnered & collaborated with senior stakeholders in building client relationship
• Identify Risk/ Issue for engagement and highlight to the Sr. Management. Provide mitigation plan wherever needed
• Embedding Transformation and setting up Testing Center of Practice and establishing Test process, Test standards & Test Methodologies
• Track SLA, Test Metrics and Key performance index for testing engagements
• Accountable for all QA deliverables with approval authority
• Experience in multiple domains and technologies like Mobile, ETL (Data warehouse), CRM, ERP and web services testing (SOAP and REST API’s)
• Proficient in POSTMAN/Ready API tool.
• Proficient in Interface testing.
• Experience in implementation of Agile values and principles in a Agile teams being a Scrum Master.
• Organize and facilitate team’s product backlog management, daily stand - up meetings, Sprint reviews, Sprint retrospectives, demos and other Agile SCRUM-related rituals. Also facilitate in open communication, decision-making, and conflict resolution.
• Experienced in SCRUM & incremental development showing increasing business value every SPRINT.
• Experience in SOAP/WSDL/XML web services testing.
• Working in AGILE environment using SCRUM software delivery process
• Proficient payment methods as Paypal,Credit card etc
• Excellent verbal and written communication skills

INDUSTRIES/DOMAIN:

• Retail
• Insurance
• HealthCare
• Life Science
• Airline

TECHNICAL SKILLS:

Software Methodologies: Waterfall, V-Model & Agile

Testing Platforms(Operating Systems): Windows XP/Vista/NT, 2000 Server/Professional/7

Test Management Tools: PVCS, VSS, Mercury QC, Rational Req Pro/Functional Tester, Clear Case/Quest,,JIRA,HP-ALM and Quality centre.

Test Automation tools: Selenium, SOAP UI

Other tools: Jenikins,Git,GIThub,TOAD,PEGA 7,Postman

Languages: COBOL, C,Java, SQL, VB, HTML, XML

ERP: SAP ECC 6.0 SD

Technologies: Object Oriented and Client Server, IBM Commerce,Endeca

Databases: Oracle, DB2, MS Access,SQL server

Order Management Tools: Sterling E-Commerce(DOMs)

PROFESSIONAL EXPERIENCE:

Confidential

QA Lead

Responsibilities:

• Managing a team of 4 members and involved in the day to day tracking and resolving the team issues.
• Worked on Agile scrum methodology
• Perform requirements analysis and authoring User Stories with clear definition of acceptance criteria
• Schedule and facilitated story walkthroughs for project teams (Both Dev and QA)
• Prepares and implement the QA strategy for the project.
• Collaborates with experienced Automated Testing Engineers for test automation consulting, scripting, and support.
• Identify QA resources needed for the project.
• Support UAT and provide required Test data to business
• Working on Agile - scrum methodology. Perform tests as part of Agile-scrum development methodologies, attend and occasionally facilitate daily scrum call, actively participate in scrum planning sessions and sprint review meetings

Confidential

Program QA Lead/QA Lead/Scrum Master

Responsibilities:

• Worked on Waterfall and Agile scrum methodology
• Perform requirements analysis and authoring User Stories with clear definition of acceptance criteria
• Schedule and facilitated story walkthroughs for project teams (Both Dev and QA)
• Working on Agile - scrum methodology. Perform tests as part of Agile-scrum development methodologies, attend and occasionally facilitate daily scrum call, actively participate in scrum planning sessions and sprint review meetings
• Prepares and implement the QA strategy for the program/project.
• Identify QA resources needed for the program/project.
• Provide QA work estimates and QA-specific resource requirements.
• Provides testing resources with and mentoring on the testing processes, test standards, and the testing tools (Quality Center, Business Process Test, Quick Test Professional, eggplant, Service Test, Performance Center, Web Inspect, etc.) Collaborates with experienced Performance Test Engineers for performance testing consulting and support.
• Created and Verified Web services API REST services using Postman.
• Validated JSON formatted data, different http status code like 200, 201, 400, 415, 500etc.
• Collaborates with experienced Automated Testing Engineers for test automation consulting, scripting, and support.
• Collaborates with experienced Security Test Engineers for software security testing consulting and support.
• Sets up projects in Quality Center and ensures that the standard workflows are implemented in the
• Analyzes test data requirements and collaborates with Test Data Support team to create test data when needed.
• Driving defect triage for E2E testing and following up for resolution
• Integration with SAP and other systems.
• Collate status reports and present progress review information to clients on timely basis
• Escalates QA issues to the project/program manager.
• Acts as the Quality Center project administrator.
• Ensures a smooth transition from project to BAU is conducted.
• Facilitate daily standups, sprint retro during scrum master absence

Confidential

QA Lead

Responsibilities:

• Managing a team of 3 members and involved in the day to day tracking and resolving the team issues.
• Developed Test strategy and detailed test plan for the project.
• Managing day-to-day operations/supervising and coordinating all activities with team.
• Involving in resource estimate, project estimate, testing schedule and resource planning.
• Work with the BA’s in identifying the test data and prepare the required test data
• Conduct defect triage meetings (across IT Project team, Business and vendor)
• Participate in meetings, discussions, and report the progress of the Tests to Senior Management
• Delivering project at right time and managing team for efficient deliveries and consistent.
• Involved in Test planning, Test execution, monitor, control, project risk assessment and mitigation, Requirement gap analysis.
• Support UAT and provide required Test data to business

Confidential

Test Lead

Responsibilities:

• Managing a team of 4 members and involved in the day to day tracking and resolving the team issues.
• Reviewed business requirements and worked on resolving offshore queries.
• Involved in creation and implementation of Test Plan and Test Strategy document outlining the scope, objectives, timeline for the testing effort
• Creating orders/shipments through Confidential .com site, Sterling API tester.
• Involved in testing REST services using Rest Assured and tested both XML & JSON formats.
• Validated server logs in case of errors.
• Involved in testing different payment methods i.e. Credit card, PayPal, Union pay, Alli pay.
• Attending scrum meetings with Client/Offshore
• Co-ordinate with onshore and offshore team for daily/weekly metrics.
• Preparing periodical project status document for the review by higher management
• Ensured that all the project deliverables are delivered as per client’s request within the timeline. Provided all the inputs and metrics to client on QM assessment.

Confidential

QA Lead

Responsibilities:

• Managing a team of 9 members and involved in the day to day tracking and resolving the team issues.
• Understanding the customer issue and coordinating with offshore team
• Attending scrum meetings with Client/Offshore
• Co-ordinate with onshore and offshore team for daily/weekly metrics.
• Preparing periodical project status document for the review by higher management
• Scheduling and conducting project meeting as and when required.
• Tested different payment methods with PayPal, Credit card etc.
• Manage payment posting process including verifying error and performing resolution
• Ensure that all the project deliverables are delivered as per client’s request within the timeline.
• Managed and coordinated the team and discuss with the vertical team on the day to day issues and the project deliverables.
• Weekly status updating to QA director
• Internal weekly QA updates to Account team
• Overseeing other projects in this account

Confidential

QA Lead

Responsibilities:

• Developed Test strategy and detailed test plan for the project
• Managing day-to-day operations/supervising and coordinating all activities with team.
• Involving in resource estimate, project estimate, testing schedule and resource planning. Delivering project at right time and managing team for efficient deliveries and consistent.
• Involved in Test planning, Test execution, monitor, control, project risk assessment and mitigation, Requirement gap analysis.
• Reporting QA updates
• Weekly status updating to the customer
• Executive Reporting

Confidential

Test manager

Responsibilities:

• Managing Confidential teams both onsite and offshore which consist of 30 members
• During testing phase conducted the testing status meeting with the client
• Interacting with the Customer and Engagement Manager to resolve open issues and highlighting the risks in the project upfront.
• Conducting meetings with the Development Team and streamlining Defects management process.
• Tested the outbound/inbound interfaces.
• Risk Identification and Mitigation activities.
• Facilitated cross sessions to the team for Competency Development.
• Work Allocation > Identify team member for each task at onsite.
• Executive Reporting > Reporting QA updates > Advising QA process plan » Weekly status updating to the customer > Executive Reporting