SUMMARY

• With over five years if experience in the field of software quality assurance testing with diversified skills in manual testing.
• Expert in testing methodologies and software product development life cycle (SDLC) for client/server, Web - based applications and Artificial Intelligence IVR applications.
• Seeking a challenging position as a software test engineer/software quality where I can add more value for the company.
• Extensively experienced in IVR/ Artificial Intelligence.
• Extensively experienced in analyzing business requirements and specifications, development and execution of test plans, test script and test cases.
• Strong experience in all levels of testing such as positive, negative, smoke, functional, integration, regression, ad-hoc, black box, and end to end testing.
• Good exposure to project methodologies in Agile/Scrum and Waterfall.
• Strong knowledge of software development life cycle (SDLC) as well as software testing life cycle (STLC).
• Experience in using SOAPUI and Swagger IO to retrieve data from API’S.
• Experienced in using Squids/ALM for writing the test plan, test scenario, test cases, executing the test cases, tracking, logging and reporting defects.
• Expertise in problem solving and bug tracking reports using bug tracking tools.
• Excellent understanding of the software development life cycle and role of QA.
• Experienced in front-end, system, integration, backend and regression testing.
• Experience in functional, acceptance and system testing.
• Exposed in structured query language (SQL), to read data and manipulate data from database.
• Experience working on Windows.
• Strong analytical and problem-solving skills.
• Experienced in test methodologies, preparation of test data, preparation skills.
• Team player with an uncompromising attitude towards quality.
• Confident and ready to respond to unplanned demand. Excellent problem solving and analytical skills.

TECHNICAL SKILLS

Test Management/Defect Tracking Tools: Squids, HP ALM & Jira

Testing Tools: Avaya, Genesys platform, CIC Portal, IP Communicator.

Languages Tested: CSS, JAVA, JavaScript, .NET, Python 2, Python 3 & C++

RDBMS: MySQL, Oracle & MS Access

Automated Testing Tools: SOUPUI, Swagger IO

Software: Microsoft Office, Altova

PROFESSIONAL EXPERIENCE

Confidential

Quality Assurance Analyst

Responsibilities:

• Analyzed business and system requirements.
• Review project plan with business to align time lines.
• Analyzed Visio call flows and identify gaps.
• Involved in developing a test plan and prepare test data.
• Used Verint tool for call recording.
• Created complex test scripts to test application.
• Use CIC portal for data verification on IVR.
• Prioritized test scenarios and prepared, test cases that will provide efficient coverage of requirement and maintained requirement traceability matrix in excel.
• Interacted with business people and developed to exchange the updated functionality specification.
• Participated in daily sprint

Confidential

Quality Assurance Analyst

Responsibilities:

• Used Squids for test executions and defect tracking.
• Execute test cases in telephonic environment.
• Analyzed business and system requirements.
• Involved in developing a test plan and prepare test data.
• Used Verint tool for call recording.
• Created complex test scripts to test application.
• Created complex test scripts for regression check point testing.
• Prioritized test scenarios and prepared, test cases that will provide efficient coverage of requirement and maintained requirement traceability matrix in quality center.
• Performed smoke, positive, negative, transaction, cross bowser, sanity and ad-hoc testing.
• Use Squids to assist in organizing and managing all phases of the software testing process, including planning and executing tests and tracking defects.
• Verified test data using SOAPUI, Swagger framework to retrieve information from API’S.
• Participated in defect triage to analyze root cause of defect with IBM and business team.
• Lead tester in war room with IBM to replicate defects and define root cause.
• Participated in Watson voice calibration to optimize voice recognition.
• Participated in UAT testing for business team to maximize test coverage.
• Interacted with business people and developed to exchange the updated functionality specification.
• Participated in daily sprint, sprint planning, sprint review, sprint retrospective meetings and lesson learning meetings.

Confidential

Quality Assurance Analyst

Responsibilities:

• Use HP ALM to organize and manage all phases of the software testing process, including planning and executing tests and tracking defects.
• Analyzed business and system requirements.
• Experienced in Code of Regulation Title 21.
• Identified and analyzed gaps between current processes and the existing system(conducted GAP analysis).
• Involved in developing a test plan, set up test environment and prepare test data, execute test scripts to test application.
• Prioritized test scenarios and prepared, test cases that will provide efficient coverage of requirement and maintained requirement traceability matrix in HP ALM.
• Performed smoke, positive, negative, transaction, sanity and ad-hoc testing.
• Use ALM to organize and manage all phases of the software testing process, including planning and executing tests and tracking defects.
• Verified the information from front end to back end database using SQL queries.
• Used ALM as a bug-tracking tool and developed defect status reports.
• Interacted with business people and developed to exchange the updated functionality specification.
• Participated in daily sprint, sprint planning, sprint review and sprint retrospective meetings.

Confidential

Quality Assurance Analyst

Responsibilities:

• Analyzed the system requirements specification, related design GUI documents and developed test plan.
• Developed and maintain comprehensive test cases and procedures for all aspect of verification.
• Involved in writing test plans, test cases and executing tests.
• Executed of end to end testing to evaluate system testing of the application.
• Conducted smoke, functional, regression, integration, black box testing.
• Managed test plans and test procedures for the various functional modules in the application.
• Interacted with developed in resolving the defects investigated in the application during testing.
• Created traceability matrix to ensure that all requirements are covered by the test cases.
• Tested data for integrity and verification.
• Working closely with team members to ensure status and schedules are communicated.
• Performed data validation and analyzed its results for data comparison reports.
• Perform hands-on manual testing to validate that software meets the requirements.
• Participate in peer verification of functional specification, application previews, and test plans/test cases.