SUMMARY

• A customer focused QAI & Scrum Alliance (CSM & CSP) certified QA professional with 18+ years of experience and capable of delivering large/complex programs/projects on time and on budget by effectively collaborating, facilitating, leading and coaching multiple QA teams. More than 9 years of experience in leading/transforming large (100+ team members) globally distributed Engagements.
• Expertise within the QA market, emerging trends, new technologies and tools. Working as a "QAE Transformation Champion”. Defined and implemented processes, procedures, best practices around Test Automation, Risk Based Testing, Model Based Testing, Orthogonal Array etc. for efficient and cost effective testing solutions
• Rich experience in Capacity Planning, Resource Forecasting and Metrics based Governance of QA/Testing Engagements.
• Experienced in SCRUM/KANBAN/ Scaled Agile Framework (SAFe 4.0). Implemented TDD/ATDD, BDD and pair programming to support continuous integration (CI) and continuous delivery (CD).
• Built Digital Assurance practice comprising of proficient SDET, capable to deliver complete testing solutions for digital transformation projects/programs
• Developed and executed automation framework and strategy through an ROI (Return on Investment) Model. Strong experience in automation planning and implementation using HP, Rational and open source automation tools.
• Experienced in the establishment, implementation and transformation of Testing Center of Excellence (TCoE) engagements for globally distributed large test teams. Designed TCOE assessment framework to evaluate test processes, methodologies and practices and to drive improvements for efficiency and effectiveness gains
• Defined & implemented testing solutions for niche BPM testing, Data warehouse (BI/ETL Testing) and SOA testing teams
• Expertise in definition and Implementation of Test Life Cycle (Test Planning, Test Design, Test Execution & Defect Management) using HP, Rational & Open Source tools
• Rich experience in Hiring and Staff Development - Developed/implemented talent acquisition and knowledge management plans based on skill gap assessment. Defined KRA(s) for appraisals and proactive performance management though coaching, mentoring and addressing training needs for assigned practice resources
• Well versed with status reporting tools (Dashboards etc.) to communicate project/program status to executives and stakeholder groups
• Good experience in Vendor Management activities including Statement of Work, SLA definition & implementation, Billing Issues, Pricing Negotiations and Conflict Management.
• Strong knowledge of planning and implementation of Quality Assurance/Quality Control methodology, process and procedure (CMM/ISO) for enterprise software testing.
• Creative problem-solver with effective interpersonal, leadership and organizational skills with the ability to prioritize and multitask.

TECHNICAL SKILLS

Languages: C, VB, PL/SQL, HTML, Java, VBScript

Java Technologies: J2EE, Spring, Hibernate and Web Services (Rest and SOAP)

Databases: Oracle, SQL Server, DB2, IMS

Frontend Technologies: Drupal 7.0, AngularJS, and Jquery

Web/Application server: Tomcat, WebLogic, IBM WebSphere, MQSeries

CRM: PEGA & Salesforce (Sales, Service, Community & Marketing Clouds)

Cloud Understanding: AWS (Fundamental knowledge)

MS Office Products: Microsoft Excel, Word, Access, PowerPoint, Visio

PROFESSIONAL EXPERIENCE

Confidential

QA Program Manager

Responsibilities:

• Responsible for end to end Quality Engineering & Assurance (QEA) delivery (onsite/offshore model) management across all LoBs. Achieving revenue, profitability and client satisfaction goals for the QA portfolio
• Build relationships with client stakeholders and leverage the same to win sole-sourced proactive opportunities
• Define and establish appropriate governance structures and processes to drive and manage the program/ engagements from a testing perspective
• Capacity Planning and Resource Forecasting for QA Engagements
• Serve as an overall QEA SME for Clients & Confidential QA teams. Provide technical/functional guidance to Test Managers/Leads to ensure high quality delivery
• Work collaboratively in a matrix relationship with the account leadership team to grow the QA/ Testing footprint within the account
• Lead the QA organization towards agile adoption and embrace agile as a culture shift
• Support Leadership in Transformational initiatives (Process, Technology, Tools etc.)
• Work with Delivery teams in Global Delivery Model to mobilize right-skilled team to deliver QA engagements successfully
• Provide active oversight to Engagement delivery efforts, identify potential risks/issues early and work with internal teams to remediate those to prevent client escalation
• Respond speedily and responsibly to client escalations to ensure full resolution of issues and maintain client satisfaction
• Review the work of senior onshore and offshore staff on the engagement, and mentor/ coach them as needed
• Review the engagement formally and informally with client stakeholders and seek proactive feedback to identify areas for improvement
• Proactively recommend solutions and services based on client needs and newer engagement models to achieve client’s business outcomes
• Demonstrate thought leadership in QEA specific areas and leverage that to achieve efficiency/effectiveness gains
• Conduct detail competitive analysis to identify current positioning and future opportunities for growth
• Assist in pre-sales activities for other accounts and offer consultative advice for pursuits/ opportunities

Confidential

QA Program Manager

Responsibilities:

• Developing and executing a complete end-to-end QA strategy for assigned products and features including verification of functionality, performance and scalability
• Managing budget and resources to provide effective test coverage for all projects within the assigned area of responsibility.
• Leading R&D efforts to develop/evaluate testing solutions and methodologies for existing/new business activities.
• Providing QA leadership during the Initiation and Planning phases of a project to understand scope and to provide accurate estimates and proper staffing levels
• Continuously streamlining and improving the testing life cycle to ensure test planning, design, execution, and reporting are effective, agile, and coordinated
• Evaluation and recommendation of software testing tools to support functional testing, performance testing and process improvements
• Providing mentorship in the creation of test deliverables, use of testing techniques and automation testing tools to onsite/offshore QA teams
• Responsible for client communications, conflict resolution, and compliance on client deliverables.
• Managing key risks pertaining to QA efforts and providing appropriate mitigation and contingency plans for QA risks.
• Identification and tracking of cross-functional dependencies and reporting on their progress.
• Aggregating and analyzing key project and program metrics on a regular basis and producing summary reports as required, including the Program Dashboard
• Proactively managing the performance of team members through coaching, training, and addressing performance issues directly with fairness when they arise

Confidential, Houston, TX

QA Program Manager

Responsibilities:

• Engaging with business teams to understand their QA needs, create QA Delivery strategies aligned to business needs, create and present proposals with success KPIs.
• Capacity Planning and Resource Forecasting for QA Practice
• Evaluate individual QA team’s agile maturity and accordingly deliver customized training and mentorship in all aspects of scrum - daily meetings, planning, self- organization, collaboration, iterative development, managing flow, etc.
• Leading QA automation team size of 12-15 engineers and serving as a domain expert in defining and rolling out automation frameworks, processes, best practices for the automation
• Promoted shift left mindset and collaboration with business by implementing Test Driven Development (TDD) and Behavior Driven Development (BDD)
• Work within the organization at all levels creating value and buy-in as the transformation lead and change facilitator
• Demonstrating thought leadership in QEA specific areas and leverage that to achieve efficiency/effectiveness gains. Serve as an overall QEA SME for QA projects. Provide technical/functional guidance to Managers, Leads and Engineers to ensure high quality delivery
• Managing resources, cost, time, priorities and critical paths and identify risks and mitigate with appropriate mitigation strategy along with the contingency plan