Quality Analyst Resume

PROFESSIONAL EXPERIENCE

Quality Analyst

Confidential

Responsibilities:

Supported the Data Team for the Demonstration of the Department of Housing and Urban Development’s Housing Choice Voucher program to update the current Housing Quality Standards to the Uniform Physical Condition Standards for Vouchers.
Led and managed daily contractor activities to achieve and complete Data Team’s sprint tasks and goals.
Performed exploratory analyses of data and prepared deliverables with key findings, outstanding questions, and recommendations.
Served as liaison between the Data and IT Teams to articulate custom data requirements and needs for successful reporting.
Performed end - user testing of Salesforce-based inspection application and reported findings.
Developed documentation for setting up Talend and assisted clients with adopting and integrating the software.

Quality Analyst

Confidential

Responsibilities:

Supported call monitoring activities of 120 agents to ensure compliance with laws and company policies.
Automated the cleansing of EHR extracts using VBA macros in Excel.
Designed appointment notification database in Access to reduce data entry errors and save digital space.
Developed documentation to ease transition to new reporting system and to onboard new clinic.
Created a data visualization dashboard in Tableau to model agent punctuality and availability.