SUMMARY

• 15+ years of cross - platform experience in IT including Security, Pen Testing, analyzing, designing, installing, maintaining, and repairing hardware, software, peripherals, networking.
• 6+ years with various Cyber Security roles
• 5+ years working with CyberArk & Confidential Trust
• Superior troubleshooting and technical support abilities with migrations, network connectivity and Cybersecurity.
• Develop exceptional relationships with co-workers, management, end users and vendors
• A team player in any environment with outstanding communication and problem solving skills

PROFESSIONAL EXPERIENCE

Cyber Security Consultant

Confidential

Responsibilities:

• Analyzing IT system and infrastructure.
• Diagnosing IT system problems, inefficiencies and weaknesses.
• Planning a timeline for completion of projects.
• Understanding client's business needs.
• Implementing a technological solution to meet business needs.
• Analyzing and determining security threats.
• Providing advice on technology best practices.
• Collaborating with technical in-house team to ensure familiarity with technology.
• Security within the organization
• Staff to use the new IT system.
• Monitoring the success of IT solution.
• Producing detailed reports on the efficacy of the technology.

Trust Consultant

Confidential

Responsibilities:

• Implementation consultant for Confidential Trust (Power Broker Password Safe) and CyberArk Enterprise Password Vault.
• Align with client teams to understand current environment and translate deployment of EPV and PBPS
• Assist in client security teams on software rollout
• Assisting in the creation of SharePoint system design and functional specifications for internal development CyberArk-Confidential Trust project
• Provide SharePoint content management to all employees and compliance across all documents
• Plan and manage projects to ensure effective and efficient execution in line with established processes and guidelines and guardrails of scope, timeline, budget and quality

Confidential

Responsibilities:

• (CyberArk) EPV Administrator with PVWA & PrivateArk hard client
• Pre-deployment analyses, testing of user accounts, applications and system accounts from Development into Production.
• CyberArk Administration in the DEV & Production environment Data imports/Data validation and user / security account maintenance.
• Conduct IAM/IDM to business units, as needed or requested.
• Work with various business and IT application owners in order to define Role-based access templates for implementing RBAC for multiple applications.
• Strong knowledge in IDM/IAM (Auto-Provisioning, Password Management, Access Governance, and Role Based Access Controls (RBAC))
• Experience deploying Confidential Role Based Directory / Security Models within the framework of a complex organization model.
• Assist with unique/complex security access requests.
• Assist with troubleshooting and problem analysis by working with other teams, vendors or users in diagnosing and resolving users access issues.
• Documenting and maintaining effective internal IAM control processes and procedures.
• Implementation & integration of the Privilege Account Management solution with existing and new IT systems and applications.
• Designing and enforcing controls through privilege access management.
• Analyze potential security access threat notifications and escalate as necessary.
• Answer general inquiries regarding information security practice and access management.
• Participate as an active member of the Cyber Security Incident Response Team.
• Assist in collaborating with various identity management stakeholders including Human Resources (HR), Information Technology (IT), Legal, and others to ensure effective communication and coordination across the enterprise related to identity and entitlement management policies, procedures, and standards.

Cyber Security Analyst Sr

Confidential

Responsibilities:

• Duties primarily involving (CyberArk, Avatar and RSA token provisioning)
• Administrator involving creation of policies and reports in PVWA & PrivateArk hard client
• Pre-deployment and analyses of CyberArk (PAM) Privileged Access Management, sample porting of Privileged accounts, applications and System accounts from Development into Production.
• CyberArk Administration in Production environment Data imports/Data Validation reconciling (PAM) users, Safe and Vault maintenance.
• Administration experience of CyberArk vault with Safe creation, and other authentication methods.
• Analyze information provided and make recommendations for changes where applicable.
• Closely work with the CyberArk Professional Services team to define policy management and creating key documentation.

Confidential, Indianapolis, IN

Responsibilities:

• Daily updates and reporting to/from multiple Data Bases inputting new/corrected user info with Active Directory, FDR, Evolve ESI, ECS and Speedpay
• Responsible for Data retrieval and manipulation with Excel using functions, VB scripts and Power Shell
• Assisted regularly in team & management meetings regarding approach strategies for the upcoming company migration.
• Daily privileged account resets, lockouts creations and monitoring
• Constant monitoring and resolution of tickets in Service Now ticketing system. Working with user request maintaining an optimally ideal SLA

Confidential, Indianapolis, IN

Responsibilities:

• Performed mastery levels of hardware/software, upgrade/patching, front end networking/monitoring support for 500+ computers, Cisco phones, 50+ printers and 150+ mobile Apple Devices.
• Junior level assistant in the development of proprietary .net software.
• Working with Windows Server 08, Active Directory, SCCM, Exchange Server and Outlook user management… Also MS Dynamics and SAP
• Also, I’m well versed with Cisco Call Manager “CCM” and related devices.
• Created user manuals and provided technical support sessions for new employees.
• Assistant to CyberARK Architect in pilot test deployment… Maintained operation for 6 months…
• Headed IT related security detail involving employee, vendor and customer badging. Governed door, area accesses and monitoring on campus. Worked closely with the IIA insuring full facility (TSA) security compliance across all 5 hangar grounds. Assessed and managed possible security issues per regulation. Provided reports on the previous to both the IIA and Comlux management per request.
• Created proactive procedures for problem preventions and resolutions, interfaced with software developers, analyzed issues, and designed solutions.
• Advanced knowledge and expertise in front end desktop, Laptop networking and emerging
• technologies with a history of success in continuous improvement exceeding SLAs, and eliminating inefficiencies and technical issues.
• Intermediate knowledge of Windows Server 08, and network security software for 350+ users.
• Regularly convened with IT vendors in the effort to negotiate purchases and maintain current contracts and merchandise.
• Responsible for the meticulous tracking and distribution of IT related inventory.

Confidential, Indianapolis, IN

Responsibilities:

• Implementing administering and supporting Active Directory/Exchange
• Upgrades, installs and troubleshoots networks, networking hardware devices and software
• Oversee the daily performance of computer systems, set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software
• Manage servers including email, print and backup servers and their associated operating systems software
• Respond to requests for technical assistance in person, via phone or electronically to assist users resolving computer issues

Confidential, Indianapolis, IN

Responsibilities:

• Primary duty as IT Project Manager
• Provided functional and technical support, troubleshooting and diagnosing hardware and software problems, including desktop, laptop, WAN, LAN, remote systems, Blackberry, Office Email, HP and DELL printers.
• Oversaw the investigation and resolution of hardware and software issues both remotely and onsite.
• Procured, received, documented and tracked inventory of all computer equipment and software licenses.
• Maintained accurate, complete and up-to-date inventory records.
• Identified and removed computer viruses and provided major repairs in accordance with outside vendors.
• Performed wiring and daily maintenance of internal computer systems.
• Monitored and troubleshot LAN, installed and configured routers and switches, and generated weekly reports
• Installed, configured (using imaging software), maintained and troubleshot applications.
• Provided second level support to Technical Support Center.
• Produced backup software for distribution and maintained all computers and peripherals.
• Ordered and distributed consumable supplies for peripherals and oversaw all computer repairs and maintenance.
• Coordinated the logistics of technology requirements and setups during multiple office relocations.

Confidential, Indianapolis, IN

Responsibilities:

• Upgraded all Lilly employee Confidential and offsite workstations to comply with all warranty standards
• Troubleshoot problem areas (in person, by telephone, by remote desktop or via e-mail) in a timely and accurate fashion, and provide end-user assistance where and when required.
• Accurately log and distribute all support activities in issue tracking application, acknowledge, troubleshoot, and resolve all assigned tickets; escalate and follow through when necessary.
• Responded to assigned issues through Remedy tracking software maintaining precise documentation from error to resolution
• Performed software/hardware upgrades and installations and installed desktops, laptops, and printers
• Provided daily routine consists of callbacks, trouble shoot hardware and software
• Includes installing, diagnosing, repairing, maintaining, and upgrading all Printer, PC hardware, software and equipment to ensure optimal performance.
• Supported desktop and laptop users in Confidential campuses, provide imaging and configurations of laptops, desktops
• Documented all technical support issues, processes and procedures
• Identified and eliminated sources of trouble before an employee experiences a problem
• Effectively performed and analyzed problems to determine cause or source of hardware or software malfunction
• Provided remote assistance to clients on/off Eli Lilly campuses
• Played a key role in ensuring proficiency for users, and significantly reducing system downtime
• Responded to assigned trouble tickets with Interactive Desktop in a timely manner and ensured 100% customer service experience

Confidential, Indianapolis, IN

Responsibilities:

• Install, configure, test, maintain, monitor, and troubleshoot workstation and related hardware and software in order to deliver required desktop service levels.
• Assess the need for and implement performance upgrades to company Laptops, Desktops and Printers.

Confidential, Indianapolis, IN

Responsibilities:

• Intimate knowledge of Confidential and Windows software, hardware and quality standards; Company specific OS hardware, software configurations troubleshooting,
• Modification, repair or replacement of software and hardware prior to end user delivery

Confidential, Indianapolis, IN

Responsibilities:

• General knowledge of Foxconns assembly, testing and quality procedures,
• Troubleshooting and repair of PCs, Workstations and Networks.