SUMMARY

• Self - driven, highly motivated leader, skilled in handling multiple geographically-dispersed projects simultaneously - critical with today’s remote workforce.
• Excellent customer service and Interpersonal skills including the ability to communicate effectively with technical staff up to executive leadership.
• Ability to manage large scale projects throughout the full SDLC seeing upcoming risks, provide mitigation plans, issue resolution, and the ability to complete projects on time, in both Agile and Waterfall methodologies
• Able to lead and execute IT strategic plans supporting business growth and profitability.
• Technical skills include application development, software architecture, networking, system integration, security and SQL databases

PROFESSIONAL EXPERIENCE

Confidential, Chandler, AZ

Responsibilities:

• Reporting to the Director of Professional Service, responsible for implementing Privacy products to large international and Fortune 500 clients
• Helped develop Implementation plans for new software product, working with both technical and non-technical staff seeing project from beginning of implementation through support cycle
• Provided ongoing customer support for multiple large scale organizations, while providing project management for several new implementations at the same time
• Provided status and reporting to both internal executives and customers on current and projects in support status
• Provided post-implementation support for clients and provide migration plan to support team

Confidential, Scottsdale, AZ

Responsibilities:

• Reporting to the Sr. Vice President/CIO, Senior Manager responsible for directing application development, quality and support for organization supporting 300 employees, over 100 agencies in all 50 states, representing ~$400M in earnings
• Led an Agile-based team of developers, business analysts and testers to handle all aspects of new development including supporting legacy applications
• Provide project management and technical leadership across multiple teams including developers, business system analysts, project managers and QA testers using coaching, feedback, and goals to inspire creativity and a positive environment
• Developed annual strategy and budget for IT, aligning to department, organization, and parent company goals
• Implemented a 2-year Dev Ops transition, including automated builds, testing, and CI/CD, completed in just under 18 months.
• Provide strategic direction on application architecture and overall design strategies, changing the architecture from a large monolithic application into service-based architecture

Technical Stack: .NET Core, Angular, Knockout, MS SQL Server, Entity, AZURE DevOps, Cloud Services

Confidential, Phoenix, AZ

Responsibilities:

• Reported to CIO, Senior Manager responsible for several teams (35-38 FTEs/Contractors) including application development, mainframe programming, and QA for department supporting 4000+ employees, all registered vehicles, IDs, drivers licenses and permits in the state, as well as supporting the technical infrastructure for over 27,000 lane miles statewide
• Provide leadership and oversight to multiple teams including developers, system analysts, project managers, support engineers, and quality assurance testers using coaching, feedback, goals to inspire creativity and a positive environment
• Utilized SDSC, in both an Agile (Scrum) and Waterfall environment
• Meet with multiple lines of business to articulate their needs into requirements, monitor progress, deliverables and expectations of customers while working multiple projects simultaneously.
• Championed a development program to facilitating employee growth into a high performing organization including online videos and tracks
• Developed an enterprise application inventory system for over 150 applications, increasing cross-functional knowledge and reducing downtime for operational items

Sr. Application Solutions Manager

Confidential

Responsibilities:

• Provide strategic and technical direction and application design on large development projects impacting all Arizona residents, including the new state driver license and facial recognition
• Developed new project intake process, reducing downtime between initial project request and final delivery.
• Provide technical direction and championed projects, following our methodology to ensure projects are in scope, on time, and within budget
• Ensure projects stay on track and are delivered on schedule meeting budget and requirements

Confidential, Phoenix, AZ

Responsibilities:

• Reported to Senior Director PMO, Senior Project Manager responsible for managing multiple projects involving risk management, issue resolution, vendor selection and management, and technical leadership for organization supporting 1500 employees, representing $4B in assets, and 400,000 members
• Vendor management for large projects including mobile banking application and PrivilegePay product
• Coordinated and developed a new RFP process for use across entire enterprise, shortening the review period by helping make data driven decisions.
• Standardized project management documents to ensure consistency across organization
• Provided technical language and contractual guidance for several multi-million projects
• Performed annual capacity planning and schedule projects and resources according
• Assisted in creating change control process for all production changes raising quality across all systems enterprise wide
• Resource allocation planning in order to coordinate multiple tasks while maintaining a focus on quality

Consultant - Solution Architect

Confidential

Responsibilities:

• Managed vendor relationship including penetration, performance testing and QA for large mainframe
• Specially selected to participate in the Desert Schools Leadership Program
• Assisted and coordinated critical system outage resolution
• Managed SSL keys, domain registrars, and IIS for over 20 web servers (physical and VMWare)
• Configuration and performance tuning using various application frameworks
• Designed complex, scalable, web-service based online-banking system architecture (ASP.NET/C#)
• Senior Developer / Lead (Feb 2001 - Jan 2006)
• Department leader and liaison between technical departments and business units
• Vendor management and ability to internally allocate resources in efficient manner
• Created Single Sign-On Authentication system for company-wide intranet (CF/C#)
• Architected, Developed, and helped manage project for two large-scale content management systems

Scottsdale, AZ

Responsibilities:

• Reported to Sr. Director Development, iTool was a large B2B and B2G provider of products ranging from sales, consultation, and research services
• Developed problem tracking system for external call center and internal ticketing system increasing customer satisfaction by exceeding company service levels using ColdFusion, ASP, Javascript, & VB
• Planned and developed complex web-hosting package
• Maintained and performance tuned web-based applications