Quality Management Analyst Resume Reston, VA - Hire IT People

SUMMARY

Detail oriented professional with excellent business acumen. ITIL v3 and Scrum Master certified.
Expertise managing projects for an IT software development team.
Provided strong technical support to Confidential Risk management team, and thorough supporting documentation during Release Implementations at Confidential .
Known as a SME in problem research and customer global address issue resolution.

PROFESSIONAL EXPERIENCE

Confidential, Reston, VA

Quality Management Analyst

Responsibilities:

Provide standards and best - practices guidance to project teams.
Administer Documentum documentation storage capacity for project teams.
Review/document operational processes and update to streamline.
Create and Update Operational workflows and procedures.
Oversee Development CoE operations e-mail/service desk.
Process daily project updates utilizing MS SharePoint and ServiceNow.
Weekly review of Change Management deployments and reporting to executives.
Document received service desk issues into ticketing system for tracking/closure.
Utilize Business Objects for pulling daily reports from ePMO data.
Recommend possible process automation for operational tasks.
Research implemented project deliverables in support of Audit requests.
Research, review and revise project details in support of various stakeholder requests.
Performed UAT for enterprise “Documentum to the Cloud” conversion.

Confidential, Ashburn, VA

Project Manager

Responsibilities:

Managed software projects that have saved Confidential over 20 million dollars due to reductions in access costs and new product implementations.
Created 91 weekly reports, pulling data from HP Quality Center for all system defects, providing executive team with view of current and trending test defect data.
Reviewed business requirements with geo-diverse devel. team, and establish LOE.
Managed 42 Production Readiness Reviews with development team, reported to executives, status of release risks and mitigations, as well as project deliverables.
Created and maintained Release Implementation Plans for each bimonthly release.
Resolved production issues for WebSphere based applications.
Performed SQL for DB address elements to correct geocoded Latitude/Longitude errors.
Utilized SoapUI to analyze XMLs to validate application input/output errors.
Created Disaster Recovery plans within LDRPS for our application team, including Prod and DR Servers in disperse locations.
Trained help desk and offshore teams to resolve first and second level issues for our applications, utilizing Remedy and CMIS trouble ticketing systems.
Coordinated hiring of 18 contracting positions from various vendors.