Technical Support Resume

SUMMARY

Software Engineer with 7 years of work experience as Software Quality Assurance Analyst and Tester.
Strong knowledge in Software Development Life Cycle (Requirement, Design, Development, Testing, Maintenance).
Agile and Waterfall Project experience utilizing automation tools and frameworks.
Design and execution of test cases covering the different test such as: Black box; Functional; Regression; Stress and Load testing.
Extensive knowledge in developing test plans, test cases, test suites and execution of test cycle.
Extensive experience in Software Test and Defect Management Life Cycle.
Experience like manual and automation testing.
Accurate, serious, responsible and competent, Ability to perform effectively and efficiently in team and individually.
Proven analytical, troubleshooting, communication and presentation skills. Recognized attitude towards the learning of new technologies and orientations, maintaining the ethical and professional standards.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential

Technical Support

Responsibilities:

Installing and configuring computer hardware, software, systems, networks, printers and scanners.
Monitoring and maintaining computer systems and networks.
Responding in a timely manner to service issues and requests.
Providing technical support across the company.
Setting up accounts for new users.
Repairing and replacing equipment as necessary.
Evaluate and test new technologies to improve the performance of the company.

Confidential

Software and Hardware testing

Responsibilities:

Perform manual testing on mobile devices.
Assist with test case creation and verification.
Complete manual testing on both iOS and Android devices.
Prepares reports to communicate technical issues and results of quality assurance activities.

Confidential

Software Quality Assurance Analyst

Responsibilities:

Write, implement, and document test cases to identify bugs and rewrite requirements.
Conduct exploratory testing to evaluate robustness and functionality of products.
Design, develop, and implement automated script using Selenium WebDriver, TestNG and Junit with Java.
Perform API Testing with SOAPUI and POSTMAN.
Experience in executing and writing SQL queries into the test environment databases to verify the successful backend functionality.
Detect and track software defects and issues with Jira.
Experience with ETL testing running syntax tests to check (invalid characters, pattern, case order) and tests (number, date, precision, null check) to make sure the ETL application rejects, accepts default values, and reports invalid data.

Confidential

Software Testing

Responsibilities:

Analyze user stories/use cases/requirements for validity and feasibility.
Design and execution of test cases covering the different test such as: Black box; Functional; Portability, Regression; Stress and Load testing using JMeter.
Design and develop automation scripts.
Provide timely solutions. Apply quality engineering principals throughout the agile product lifecycle. Build & Define the Test Plan, Test Strategy and test cases (based in agile methodologies like Scrum).
Quality Control Reports using Redmine.
Provide support and documentation.

Confidential

Analysis, Design and Modeling of Systems.

Responsibilities:

Analysis, design, systems modeling and requirements engineering.
Identify problems, opportunities and objectives of the software.
Apply development methodologies like: SCRUM, RUP and XP, tools like Rational Rose and Visual Parading and modeling languages like UML.
Manage code version of control using SVN. Work experience in the areas of Process: PPQA, CM, SAM, REQM, PP, and PMC for the of CMMI level 2 in software projects.
Develop documentation and ensure system maintenance.