SUMMARY

• Over Seven years of IT experience in various stages of Software Development Life Cycle (SDLC) including analysis, requirement engineering, development, testing, and maintenance of Multi - tier, web-based, and portal-based enterprise applications.
• 3 years’ experience in Administration, Configuration and Customization, Implementation, Requirements/Business Analysis, Testing of Salesforce CRM.
• Experience in configuring and testing product bundles (features, options, configuration attributes), product rules, discount schedules using Salesforce CPQ platform.
• Experience in integration testing of CPQ mobile application with Salesforce in Offline and Online modes.
• Experience in developing and validating Workflows, Process Builders, Validation Rules and Approval Processes and Email generation on the Salesforce Sales Cloud.
• Implemented and validated security and sharing rules for different users at different levels of organization.
• Created page layouts, search layouts to organize fields, custom links and related lists on a record detail and edit page.
• Data migration using the Apex Data Loader.
• Strong logical design, analytical/analysis and problem-solving skills.
• Strong work ethic, taking ownership of all duties and responsibilities and meeting management objectives.
• Experienced in training and mentoring team members with product knowledge and business processes.
• Presented to different organizational levels both internal (direct reports, senior management) and external.
• Led agile teams through more productive implementations & multi-leveled transformations.
• Strong skills in management, productivity and every phase in the software development life cycle.

TECHNICAL SKILLS

Salesforce.com: Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce CPQ, Custom Objects, Custom Tabs, Data migration, Record Types, Workflows, Email Templates, Data loader, Workflow rules, Process Builder, Flows, Email Services, Reports, Dashboards, Security Control, Chatter, Lightning App Builder.

Tools and Utilities: Postman, Zephyr, Data Loader, Provar, JIRA, Confluence, Workbench, Putty, HP Performance Centre, ICINGA, Nintex DocGen, DocuSign.

PROFESSIONAL EXPERIENCE

Confidential

QA Lead/Admin

Responsibilities:

• Participate in business requirements gathering, requirements analysis and perform impact a nalysis with the stake-holders.
• Managing the QA team and sending daily reports, Test execution reports.
• Handling the testing of Sales, Service, CPQ and Mulesoft streams.
• Analyze data sets for patterns and anomalies and create executive summary reports with meaningful insights.
• Identify the business requirements and convert them to the functional specifications.
• Conduct Salesforce testing activities along with development of Custom objects, workflow rules, Validation rules, Process Builders.
• Develop and create customized reports and dashboards within Salesforce CRM.
• Manage products, price books and price book entries.
• Smoke testing the Pre UAT environment and supporting the end users in the UAT phase.
• Creating Requirement document, Test plan and Test strategies.
• Play an unofficial role of ‘Admin’ where needed.
• Reporting to Project Manager for all the project streams & as well to the end client.
• Provided weekly status update to Project Manager with a good understanding of all the project streams and led a team of 8 full-timers.

Confidential

Senior Salesforce QA/Admin

Responsibilities:

• Managed team up to 10+ employees (onsite, offshore).
• Creating Requirements document, Test plan and Test strategies.
• Prepare documentations like Project Progress Report, Test coverage and providing status to Project Manager.
• Helping the Business team in carrying out the User Acceptance Testing.
• Perform impact analysis on new releases of features/functions and support their implementation.
• Validating data integration between mobile application and sales platform.
• Analysed business process requirements and utilize Salesforce functionality to automate, verify and achieve those objectives.
• Configuration of product bundles (features, options, configuration attributes), product rules, price rules, discount schedules using Salesforce CPQ platform.
• Develop customizations (new fields, new objects) to Salesforce.com that improve workflows and reporting.
• Ensuring the integrity and security of the Salesforce environments by conducting system checks on a daily basis
• Creating test scripts based on the Business Requirements Specification documents in Zephyr.
• Created Field mapping document for various objects like Accounts, Contacts, Tasks, Opportunity, and Lead.
• Customized user Roles, Role hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users of the respective organization.
• Validating the data integration of the Offline app with the Salesforce Sales platform.
• Involved in the system integration and validation portions of the system/product development life cycle.
• Analyze data sets for patterns and anomalies and create executive summary reports with meaningful insights.

Confidential

Salesforce QA

Responsibilities:

• Analysed business process requirements and utilize Salesforce functionality to automate, verify and achieve those objectives.
• Verifying the business sales process and its various stages.
• Created Field mapping document for various objects like Accounts, Contacts, Tasks, Opportunity, and Lead.
• Worked on objects like Accounts, Opportunities, custom Visual Force pages.
• Customized and validated the user Roles, Role hierarchies, Profiles and Sharing settings to ensure that the protected data is available only to the authorized users of the respective organization.
• Validating the data integration between Offline scoring app and Salesforce Sales platform.
• Assist with the performance of business analysis in which information about business process and concerns are gathered from key internal business stakeholders.

Confidential

Salesforce QA

Responsibilities:

• Validated the custom reports and apply to custom dashboards based on specific needs to continuously monitor data quality and integrity.
• Involved in the system integration and validation portions of the system/product development life cycle.
• Involved in Retest and Regression Testing, Performing UI Testing and Functional Testing.
• Create, review and execute Smoke, Integration and Regression test cases
• Coordinated with development team for Bug fixing.
• Actively involved in review meetings.
• Support end-users to encourage effective use of CRM system.