Manager, Quality HR Service Delivery Resume Nashville, TN - Hire IT People

SUMMARY

Highly analytical, results - driven, and performance-focused IT professional with years of experience in design and support of enterprise systems analysis, quality assurance, implementation, and testing in diverse industries.
Demonstrated success leading innovative solutions in business relationship management, project management, business, and systems analysis in areas of business applications, infrastructure architecture, and data management.
Expert at leading complex multi-stage projects and supporting technical implementation while working on multiple products.
Proven success innovating state-of-the-art solutions on time and under budget.
Highly regarded as a key source, critical thinker, and out-of-the-box problem solver.

AREAS OF EXPERTISE

Collaborative / Innovative Leadership
Strategic Planning / Implementation
Quality Assurance
Technical Support Management
Network Conversions / Acquisition
System Strategy and Architectures
IT Procedures / Solutions
Designing / Documenting / Training SDLC
System Testing / Analysis
Technical Support / Training
System Integration
Internal / External Customer-Focused
Vendor Management
Team Management / Team Building / Team Player
Technical Documentation / Editing
JSOX Compliant Process
Business / Systems Analysis
Project Planning / Management
Excellent Communication / Presentation Skills
Problem Resolution / Troubleshooting

PROFESSIONAL EXPERIENCE

Confidential, Nashville, TN

Manager, Quality HR Service Delivery

Responsibilities:

Handled annual SAP Open Enrollment and annual ACA updates and bi-annual SAP Service Pack and Enhancement Pack updates.
Successfully completed Workday (WD) HCM implementation providing plan testing for multiple year project. Led test teams for modules and interfaces during multiple SITCs. Tracked and coordinated issue resolution across multiple teams and business functions. Planned and executed WD regression testing.
Designed SAP LOT (Lights Off Testing) solution for Bridgestone Manufacturing in HP ALM, and HR Hire to Retire, including open enrollment, implementation management, and daily execution automation team.
Created and documented HRSS-specific SDLC using existing Solution Delivery Framework (SDF) as the foundation.
Authored and maintained compliant release process documents.
Executed JSOX- and ITIL-compliant processes for Manufacturing and HR for system change migrations, including SAP and cloud system solutions. This included executing daily audit with custom Excel solutions.
Worked with the Project Management Office to coordinate the calendar of technology release efforts with other areas of HRSS and IT.
Coordinated transport migrations (Dev, Quality, Production).
Assisted in authoring and reviewing business requirements and functional and technical spec docs.
Identified and documented Regression Testing needs and process.
Assisted Test Leads in authoring test approaches and test plans.
Designed manual testing script library for HRSS and library of Auto Regression library working with automation team.
Monitored defect resolution plans and results across multiple projects and initiatives, identifying and recommending process or script changes necessary to ensure issues were not repeated.
Identified area of testing and quality process improvement with HRSS Process Steward.

Sr. Test Lead - Quality and Testing

Confidential

Responsibilities:

Designed and maintained deliverable templates for leads and other departments (Strategy, Approach, Plan, UAT, Regression, and Defect Resolution).
Planned and implemented long-term goals for quality and testing department.
Coordinated and approved migration of SAP transports across multiple landscapes.
Assured JSOX compliance for all IT involved projects using ITIL audit standards.
Involved with constant process improvement of SDLC.
Reviewed business requirements and functional specifications and translated into application and testing.
Wrote test plans for software development projects and test scenarios to verify software functionality.
Assisted in defect tracking and test management. Compiled results of testing and presented recommendations for release.
Made database queries as required to evaluate software functionality.
Wrote test cases and test scenarios to verify software functionality in HP QC.
Assisted in development of quality assurance standards.
Performed database queries as required to evaluate software functionality.

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Manager, Quality Hr Service Delivery Resume

Nashville, TN

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