QA Software/Mainframe Analyst Resume

SUMMARY

To acquire a leadership position in Information Technology within a results - oriented company that allows me to utilize my analytic and leadership skills for the overall success of the organization.

PROFESSIONAL EXPERIENCE

QA Software/Mainframe Analyst

Confidential

Responsibilities:

Testing multiple types of applications including web and Mainframe.
Designing, develop, and executing test cases based on functional specifications and business requirements.
Design, develop, and execute manual test cases.
Create and execute complex SQL queries to verify application enhancements in SQL server databases.
Coordinate with business users and developers on a daily basis for testing efforts.
Collaborate with business users and developers to improve overall quality.
Data validation between integrated applications to ensure correct function and integrity.
Documenting test cases in HP ALM.
Lead trainer for end users and business users as necessary.
2019 recipient of the Director’s SPOT award for outstanding job performance.

Software Developer

Confidential

Responsibilities:

Clearly and regularly communicate with management and technical support colleagues
Work with experienced team members to conduct root cause analysis of issues, review new and existing code and/or perform unit testing
Identify ideas to improve system performance and impact availability
Develop, test and implement software programs
Design and update software databases. This includes, but is not limited to: Software Applications, Web Sites, Data Communication Processes and User Interfaces
Test, maintain and recommend software improvements to ensure strong functionality and optimization
Independently install, customize and integrate commercial software packages
Facilitate root cause analysis of system issues

Senior Lead M.I.S Operator

Confidential

Responsibilities:

12+ years of experience with AS400, MIMIX, IBM Power8iSeries, RICOH/InfoPrint 4400 continuous feed industrial printers. 12+ years of experience in Service/Help Desk and using Network Performance Management tools.
Managed, trained, and evaluated performance of day shift operations. Provided support for all technology equipment, to include but not limited to PCs, Macs, Chromebooks, iPad/Tablets, VoIP phones, printers, projectors, A/V equipment. Installed, configured, troubleshooted, and repaired computers, printers, POS terminals, and peripherals. Responsible for setting up new user accounts.
Created daily production output, transmitted, and retrieved information from other computer systems and verified billing transmissions. Updated run sheets and statistical data for production schedules using PC spreadsheets. Wrote and maintained procedure manuals and other related duties as assigned. 12+ years of experience with
Monitored and maintained 6 different IBM Power8iSeries boxes as well as an HMC. Responded to system messages escalating critical system problems. Interpreted job logs of failed reports and determined corrective action. Responsible for running system saves, backups, and restoring files to the system when necessary. Experience in training multiple staff members, including managers.
M.I.S. service desk daily operations. Created dashboards, opened, closed and updated tickets in the JIRA ticketing system ensuring SLA’s were met. Experience in the configuration of Help Systems ROBOT.
Ensured that daily documentation was precise. Managed department inventory of forms, printer supplies, as well as office supplies. Worked directly with vendors for IT purchases and maintained vendor relationships.

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship